Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#6,380
All reviews
Rating Breakdown
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June 8, 2020
so far so ..... great ! I am also filling this review out to stop being asked to fill out the review in future, as that's annoying
Hello Lago Boys, Thanks very much for leaving the feedback, we appreciate it!
June 5, 2020
I have ordered several samples from SPOD and they are not consistent. The prints are not satisfactory to sell. Some items appear as though they are being cheap with their ink. They look as though they have already been washed and dried. I received items where the ink ran to other colors. I even received a shirt that was dirty around the collar. This is disheartening because I love the quality of their shirts and hoodies. However the print quality is not acceptable to sell to consumers.
Hello Falco Wear, Thank you for your honest feedback. We would very much like to look into the examples of the orders you received to improve any processes we can. We would like to offer full refunds for the products that were not to your satisfaction. Please e-mail [email protected] with the images of your orders so we can start an investigation.
June 5, 2020
I use this app for my designs and I like the ease within which the app allows me to design my outfits.
Hello Alẹro's ẹkikọ, Thanks for leaving your feedback, we are pleased to hear you like the usability of our app.
June 4, 2020
My inventory went down to "0", when does it gets restocked?... because I'm even afraid to scale my products because of the way you guys present your inventory. Other print on demand companies don't keep inventory at all so large orders can be made, but I don't know why you guys have yours numbered and even it reduces when there's no order on that product. As I speak now it keeps reducing and all is getting back to “0”, so now tell me. Can this be worth it selling with such a low inventory?..how can I drive traffic to my store when there’s a low inventory?..what kind of embarrassment is this?..even when I’m not selling it keeps inventory, meaning I’m sharing inventory with someone?...like where on this earth. I’m not happy at all. This can’t be a long term business scheme if this is happening
Hi Troves, Thanks for leaving your honest feedback. Please allow me to explain a few points to your concerns. First of all, we share a live stock state of how many items we have in our factories. We like to be transparent with you about how much stock is left in our production. This means when inventory levels go down to zero, there are no more items left. Right now we are experiencing some difficulties in the supply chain with items being delivered from suppliers on time. Our purchasing department is working incredibly hard to find alternative and back up suppliers to solve this issue. We hope to have the small number of items out stock replenished as soon as possible.
June 3, 2020
Months and months I spent researching and trying to find a customizer that is easy to use and not a lot of steps....TADA! I do highly recommend this app!
Hi Brickstreettees, We are glad to hear you found the Customizer and we hope it will be successful addition to your business. Thanks for leaving the review.
June 2, 2020
The easiest app I have ever used. It syncs directly with my Shopify store and building the products from my is like butter.
Hi Camp Foria, Thanks for leaving the feedback, our aim is always to keep the app as simple as possible so it is great to hear your opinion.
June 1, 2020
Easy platform! Plenty of help available too! Highly recommend for starting your business with no product on hand.
Hi SavageandBird, That's exactly what we do, assist you in building a successful business without stocking any products. Thanks for leaving the feedback.
June 1, 2020
I have used this app for almost a year now. Overall it has been good. The print quality is good and the production and shipping times have been up to par for the most part, although it has been pretty bad as of recent. I will also say you guys need to get more stock available for your popular products. It seems like every day you guys are running out of stock on popular shirts and sizes (mainly sizes). How can we consistently sell when you guys can't keep consistent stock? There are some days where i'm trying to sell a product and you guys run out of 4 of the 6 sizes available for that t-shirt. I can't just offer my customers Medium and 3XL shirts (for example). Buy more stock so we can continue selling. I've had to pause ads because of this. So that is a major problem with this app that other POD apps don't have. The customer service is also starting to slack as well. The customer service used to be the best out of all of the POD apps. Can't really say that now... Started off strong just hope you guys can get back to how you started off...
Hello Neon Patriot, We thank you for leaving your honest feedback. Please allow to explain some reasons what is causing your issues right now. We are experiencing some issues in our supply chain when ordering new stock. Our suppliers cannot guarantee when the next delivery is coming and it is resulting in a few products going out of stock time to time. Our purchasing team is working incredibly hard to find additional and back up suppliers to avoid any stock out issues. Also, due to SPOD still shipping in near to normal production times, we are seeing a massive influx of businesses switching their products to SPOD. This is leading to a huge amount of questions to our Customer Service team. We are on boarding additional employees to counter the amount of contacts we are receiving. We hope in the very near future we will be able to go back to our pre-Covid-19 level of service, we are certainly doing the best that is possible right now.
May 31, 2020
I just started using this app. It has been the easiest yet! I'm thankful that it allows me to add text or options for designs. I'm pleased thus far!
Hi FlegularLife, We are happy to hear you are pleased so far, and we thank you for the feedback and choosing us to partner with your business.
May 30, 2020
Was really excited to use SPOD but just had to pull the plug. Everything was straight forward and had no issues setting up but after getting my samples, I'm really disappointed in the print quality, etc. I really hope they consider implementing a better product designing process that lets you know if your image file meets their standards like other POD options do. My files were all really large resolution, high DPI, etc. yet they don't look good at all. Some of the colors just look bad. And one shirt had stuff on it that I had to wash to get off. I can't sell these designs to customers -- looks super cheap. Don't recommend them, currently.
Hi Vista Blvd, Thanks for leaving the honest feedback, we are sorry to hear that your experience was not what you expected. We will reach out to you and try and see what went wrong with the print of your images. As for the t-shirt that you have to wash, it sounds to us like there was some pre-treatment on the product. This is required to make the ink stick to the t-shirt, and it can be sometimes it is somewhat visible on the product. A wash will remove the pre-treatment as you stated, unfortunately due to the nature of print-on-demand we cannot wash the products as well after printing them, this will lead to longer production times and additional costs for your business.
May 30, 2020
So easy to use! And the process is fast! Also, it gives me a good profit margin. They're also faster than many other Print-On Demand companies.
Hi Pure Grace Designs, Thanks for leaving the feedback, our 16 years of experience in print-on-demand allows us to produce products faster than other company. We hope your business can benefit from this!
May 30, 2020
I like the app, it is very friendly and anybody can design their own T shirts. But i think if you give more mockup styles of the product when we import to our store then it will become best.
Hello THE ESPIAL, Thanks for leaving the feedback, we have passed the request on for more mock up style to our product photo team. We hope to have more mock ups soon!
May 29, 2020
im loving it so far. please make items available all the time. other than that its great and efficient
Hi 509DRIP, Thanks for leaving your feedback, we happy to see you find our app efficient for your business. Right now we have some difficulties in the supply chain in getting stock delivered on time, but our purchasing department is working incredibly hard finding additional and back up suppliers. We hope to have these issues solved very soon.
May 29, 2020
i used app to create memorial shirts spent $219 with the worst customer service an production time ever from David an Megan cause they forgot to update site so my production was long due to items that was out of stock so it held up process which should have been stated on there i did everything right for my product to be here on time an this app inconvenience my family cause we still waiting on shirts my experiences blahhhh overall quality of shirts are good
Hello Original Kueen, Thanks for leaving your honest feedback. Together with our development team we are working on finding a solution for orders with some products out of stock. This has come to light due to issues in our supply chain at the minute. We very much hope to have these issues solved soon. We are very sorry for the inconvienience caused.
May 27, 2020
So far, so good. I just downloaded it today. However, I used to have a Spreadshirt account years ago and they were easy to use. This app seems pretty easy as well.
Hi Amelia Carrie, Thanks for leaving the feedback, we are sure you will have the same experience when you used Spreadshirt before. We are happy to partner with your business.
June 1, 2020
EXTREMELY disappointed. I had high hopes because they claimed to have fast turn around times however the quality of the printing is extremely poor. The blacks are washed out and gray making the image look terrible. If you msg me I can show you the examples my client received. I contacted spod asking for it to be corrected and no response. (updated: I did get a response, and SPOD said this is normal for them.) I sent through a huge sample order, and spod listed it all as shipped. It arrived with just ONE t-shirt inside. No other tracking on the rest of the order and no response from spod when asking where the rest of the order is. (update, SPOD did finally respond, weeks later, claiming the delay was because they were out of a product and it had to be sent to another facility to fulfill. And it still wasn't actually in production. So I had to cancel that order). Not good. And now the order is listed as “fulfilled” even though I got ONE t-shirt. Another customer's order was delayed because they were missing an item for that order, because again, like others have said, SPOD failed to update their inventory, allowing me to send through an order that couldn't be fulfilled. Not a single order has been fulfilled and sent out within the 48 hrs they claim they can do.
Using app
8 months
Total reviews
1
Average rating
1.0
Hi Apple Blossom Kennels & Country Clips Pet Grooming & Designs by Jessica, We apologize that you have not experience the normal service that SPOD offers. Our Customer Service team is experiencing a small delay in getting back to people this week due to the National Holiday. We have reached out to you to try and get these issues solved immediately.
May 26, 2020
Easy to use! I'm brand new to design and it has been really easy to use and integrate with my shops!
Hi Just A Lost Cause, We hope to have made it easy for you to use, good luck with the products for your shops!
May 25, 2020
Seems like the prices are decent, but I couldn't get a single file to upload, I'm not sure why there's such a long delay in the upload time. I tried several different files with several products and no luck.
Hi Little Shop Of Gore, Thanks for leaving the feedback, we looked into the logs and found some timing issues when your were creating products. We reached out to you personally, but the issue should not repeat itself again. Sorry the inconvenience caused.
May 25, 2020
I love this app because they have great support. Their team will work with you on your design and building your business.
Hi Midwest2u.com, We are always happy to try and support your business growth so it nice to hear the kind words. Feel free to let us know if there is anything else.
May 25, 2020
I played around with a few different pod apps but this one was the best. easy to navigate and has great features so you can track everything.
Hi YETHIA unique, It is great to hear you chose our app, we work hard to provide the best possible usability in all areas of the app. Thanks!