Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#6,380
All reviews
Rating Breakdown
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June 18, 2020
I like the fact that we have a gallery logo and designs for people like me who are not designers , its easy to use thanks
Hello Pets in Wonderland, Thank you for submitting the great feedback, it's always good to hear what functionalities work for our merchants. We look forward to supporting you and your business.
June 17, 2020
The Women's Cropped Tshirts are always SOLD out. Spoke to them a number of times and it's the same problem. Spod; I don't have a product to sell if your T-shirts are always sold out. At the moment I'm writing this, there is no medium and small in the Women's cropped T-shirt. People have been to my site and been asking why Everything is sold out. SPOD can you please explain? Getting ready to pull the plug.!
Hello IERROS, Thank you for your feedback, we're so sorry to hear that your are affected by the dificulties we are experiencing with the suppliers for some of our products. The feedback we have from the supplier for the cropped t-shirts in deep-heather is that they will be in stock again at the end of June, all other color variants should be avilable in all sizes. Apologies that we cannot give you a more precise outlook on this. If there's anything else we can do, feel free to get in touch at [email protected] anytime.
June 16, 2020
I used the for my t-shirt designs. It easy to use, configure and to put orders. One thing that I find very very difficult is to navigate between orders since you removed the left and right arrows. Would be nice a feature to filter by name and find easier an older order
Hello Sleeko Store, Thank you for your feedback and the insights, it's great to hear that the usability works for you and also to get your suggestions for improvement. We will pass them along and are happy about receiving any and all thoughts on how to make our app better and easier to use. You can also get in touch any time at [email protected].
June 16, 2020
anazing app good products intuituve plataform , cant wait to start making orders with you. very good tool
Hello Cttcreationsus, Thank you for leaving this kind feedback, we're very happy you found the app easy to use, and are looking forward to supporting you and your business.
June 15, 2020
So far the easiest app i've used! Hope to see how well it works with my business and looking forward to being a long time customer!
Hello Custom30, Thank you for your feedback, it's so good to hear that you like the usability of our app. We're also looking forward to a fun and successful partnership with you.
June 15, 2020
This app is easier to use than some of the other print on demand services. I was happy that it didn't take me a long to figure it out.
Hello Snuggle Lounge, Thank you for the feedback, we're happy to hear that you find the app easy to use. It's one of our main goals to offer a service that is intuitive and user-firendly, so feedback like this is very valuable to us.
June 14, 2020
Easiest POD app I've used so far. Love the sync to store feature and that you can edit while still in Shopify.
Hello The Responder Network, Thank you for your kind feedback! We're glad to hear that your are happy with the app and it's functionalities and excited to be part of your growing business.
June 14, 2020
I think you need to add more products to your catalog for instance Phone cases and more, also the shipping rate isn't well configurated and at the highest price compared to other solutions. in mean phases, the app is very well designed and offers good functionality.
Hello Karimoos Ltd, Thank you for your feedback and the suggestions. If you have any specific products in mind, feel free to send us an email for [email protected]. Thank you! Concerning the shipping: we try to of course offer the most competitive prices possible and actually reduced the shipping on orders with 1 and 2 items last year, as this is the cart size of the vast majority of the orders we receive, to offer SPOD users the best price possible. If you want to have a different pricing strategy for your customers, you could consider increasing the product prices to cover for part of the shipping or all of it and then offer the customers free or reduced shipping costs. You can find some helpful insights on the subject in our FAQ: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article.
June 13, 2020
Awesome love it great for my business .lets me be creative. offers many designs. cant wait to create
Hello Keep It Tees Shop, Thank you for your kind feedback! We're glad to hear that you are liking our services so far. If there's anything on your mind, feel free to get in touch at [email protected]
June 13, 2020
the app is fantastic but the shipping rate is very high and it take a long time this is the only issue with this app
Hello hakonah, Thank you for your feedback! Sometimes, suppliers calculate the shipping rates into the product prices to offer lower shipping. That means, in turn, higher product prices. We want to be transparent about our prices so that you have the possibility to decide, what prices you want to offer your customers in turn. You can find some useful information on this subject in our FAQ pages: https://faq.spod.com/hc/en-us/articles/360010855433-How-can-I-configure-shipping-cost-in-Shopify-#article As for the delays in production: we know this is frustrating, we're currently working on increasing our capacities so we can again offer a quicker turnaround on incoming orders. We try to keep our merchants up to date on this designated faq page: https://faq.spod.com/hc/en-us/articles/360012726799. ou can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
June 13, 2020
It is the first time i use this app. I think SPOD add more and more products tho your app. Thank you!
Hello Vietant.com, Thank you for your feedback. If you ever have product suggestions, feel free to send them to us at [email protected]. Thanks!
June 13, 2020
I've been using SPOD since the end of May 2020. May 28th to be exact. Their quality is great, but the "48 Hour" fulfillment seems to be false at this point, as I have had several orders so far and 2 of the orders are going on a week. Sitting in "waiting for production" queue. They have an option to message customer service on each order, and it has been 2-3 days between messages with no response from SPOD. I get that there are delays due to COVID. I just need some type of response.
Hello REP U HBCU Apparel, Thank you for your feedback, we're so sorry about the delays both in production and in getting back to you. Indeed, we have been struggling with reduced capacities in our production facilities and had to increase our production times. At the moment, it takes us about 7 business days to produce approximately 50% of the orders coming in. Approximately 90% are produced withing 10 business days. However, we will hopefully be able to increase capacities shortly to reduce the procution times again. Similarly, we have been dealing with a lot of incoming mails and phone calls and are in the process of reducing the backlog there as well. We try to be transparent about this and to update our merchants as best we can on the following FAQ page: https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
June 12, 2020
This company has the worst customer service ever! I called in to their department and they said they could not help me with my request. They sent my customers wrong packages and also packages that contained nothing! USPS and my customers contacted me and told me the packages arrived empty. I’ve sold a lot of products with them and I should have switched to a new service a long time ago. Sent it two emails and called over 7 times and nobody has answered my emails it’s been 3 days now. To be honest it’s actually disappointing.
Hello Official Teamize, Thank you for your honest feedback, we can completely understand your frustration and are very sorry that you had troubles with both the orders and getting in touch with our customer service. At the moment, we are trying to tackle the huge amount of emails and calls coming in, but are still trying to get back to merchants as quickly as we can. We will get in touch with our colleagues to take another look at the orders that were faulty to see if we can find the best solution for you (if not already happened) and understand what went wrong internally and how we can fix it. Thank you again, feedback like this is always valuable to us as we're constantly striving to improve our services.
June 12, 2020
I have gotten three samples from SPOD and on one, the color was faint and streaky, like a printer running out of ink. Another sample I ordered was very poor print quality and the colors were dull. My image was not sharp. The reason I gave them two stars instead of one is because the third sample came out decent and potentially sellable. I'm not sure if it's because production is currently being sent to other printing companies to keep up with their fulfillment demand during the COVID-19 pandemic, but the results have not been to my liking. I ended up choosing a local printer to fulfill my demand and they came out AMAZING. I will try a different drop shipper to fulfill orders in the future.
Hello Modish Life x Style, We are sorry to hear that the prints did not come out as expected, if you contact [email protected] with the images of the products we would be more than happy to refund the orders. With the nature of print-on-demand and DTG printing, it can be that a very small number of prints do not come out as expected, still this should be not be the case. It is great to hear you are now supporting a local business, and we wish you all the luck for your business in the future.
June 11, 2020
Customer service is terrible and even though my shop is marked to stop selling an item that is out of stock, SPOD sold it anyway and then tagged it as out of stock with no option to change to a color in stock. Insteand I have to cancel an order or wait....unacceptable for a first time shopper to my store. and the rollover rep who took my call was terrible sounded so annoyed from the get go and definitely didn't go the extra mile. Told me all about the limitations of her job. So why bother with this spod? I have purchased alot but I am done...sorry you should have done better when there's more choice out there....gotta work harder for my business!!
Hi ShopAOKFitness, We appreciate your honest feedback, and it is true we have had some delays in responding to customer service inquiries. We are experiencing a huge influx of new sellers that have pushed our Customer Service team to the limit. We now have additional staff in the team and seem to have reduced the backlog. We are sorry to see this feedback as we have produced 12 orders for you over the last seven months without any issues. We cannot import an order without stock as SPOD has live stock states in your Shopify store, I can have one of our engineers look into the logs of your store to see what happened with your order. We wish you luck with the future of your business and sorry it did not work out this time.
June 10, 2020
Terrible customer service. Impossible to get a hold of over the phone and takes days to reply to emails. We understand there are delays but communication is key, would not recommend.
Hello TLBTees, We are sorry to hear you had not had the experience you expected with us. We have been in contact with you over the last few days and have explained our backlog in Customer Service. Our phone lines are extremely busy right now so it can be difficult to get through. We now have many additional people working through the contacts we are receiving and we have reduced the backlog. We wish you luck with your future business. You can see our COVID-19 updates here about our current situations - https://faq.spod.com/hc/en-us/articles/360012726799-COVID-19-Updates-#article
June 10, 2020
This app has been great for us so far! It is quick and efficient even in a wild time. The only thing we wish is that there were more size and color options for all bodies and that the color options were a bit more in stock. Otherwise, would recommend 9/10!
Hello House of Honey Pot, Thanks for leaving the feedback. We have experienced some issues within our supply chain over the last few weeks, but we seem to have most supplies back in stock, so please check the live stock states in your app.
June 10, 2020
I was flying blind, but it was intuitive and easy to use. I'm eager to add more products. I like it so far. Thanks... I need to be able to find more tutorials and usage examples to learn from.
Hi LockerOne, We are glad to hear you found our app intuitive to use. Please check our link to the FAQ section for all the tutorials and information you need to get started. https://faq.spod.com/hc/en-us
June 9, 2020
I love the printing Quality of the products, the fast production time SPOD have, recently I received some samples and I'm in love. Should be better with a better quality Mockup Generator for better look of the product before publishing in the store
Hello Imaginapr, We are glad to hear you are impressed by the quality of our prints and the production times. We plan in the future to have more mock ups available. Thanks for the feedback.
Aug. 11, 2020
> We made the order of the sample to know their work and delivery speed as advertised, but they have already passed in time, we have been since June 8 that we placed the order and it still does not arrive! Are they going to give us a refund or what is the case? Order #555404853
Hello DepotClick, Thank you for leaving the review. We very much hope that you like your sample order, and look forward to partnering with your business.