Spreadconnect
Spreadconnect is Shopify’s 48-hour Print-on-Demand service.
Rating
4.1
feedback
727
chart
#6,556
All reviews
Rating Breakdown
Review RSS Feed
June 6, 2021
I use this app to help me design products for my online store. In addition to uploading my own designs, It has lots of graphics to choose from.
June 5, 2021
Great delivery time and an incredible quality on the prints. I absolutely love this app for the print on demand area of my business.
May 26, 2021
Devastated. Spod had been good for me, worked well. Then today I see they increased the price of hoodies and almost doubled the cost of sending (not sure how they can justify this - did USPS double their postage price!?). Didn't receive any warning so couldn't adjust my listings. Thanks for nothing SPOD. Will probably look to wind this down.
Hi I Got Know How Thank you for your review. I'm sorry that the price increase got you by surprise. However, we did communicate that price increase in multiple channels. We sent a newsletter to everyone signed up, we posted it on our Facebook page and Facebook Community and we added an article in our playbook: https://www.spod.com/playbook/news/new-product-prices-and-shipping-rates. Shipping rates did increase on a global scale. Our shipping rates do not only cover postage but for handling too. We are aware that low shipping cost is important for our merchants, and we are looking for alternatives to reduce those rates. Thank you for your understanding. Sincerely, SPOD TEAM
May 21, 2021
I’ve been using SPODs app for my store and have had great experiences. I like their selection of products, fast turnaround time and great customer support. All of my apparel washes well and has not distorted or lost form. They have been very good to deal with when there’s been an issue. They are always actively improving the design interface to make the user experience better and I’ve seen huge strides in recent months. The flex print option is awesome and worth the small upgrade for even better quality print. Make sure you join the SPOD Facebook group for additional support as the admin is very quick to respond and get involved with troubleshooting. Let’s be clear, NO POD is perfect but this one tries and understands the needs of us as store owners. Looking forward to future improvements and upgrades from SPOD.
May 19, 2021
After adding a lot of products to my store when I tried adding my credit card (Mastercard) to SPOD, it was declined. No reason given. All my hard work wasted.
Hi aboriginalshirts.com, Thank you for your review. If you are having trouble with getting your payment method accepted, you can always contact our customer service to find a solution to your problem. We will always be there for assistance. Thank you again and have a great day Sincerely SPOD Team
May 19, 2021
I used this app and they never shipped my orders. Lack of response and total slow everything is just disappointing. Horrible and a true waste of money.
Hi Balancevie, I'm sorry that your order never was sent. I can at least see that you were able to cancel it, so the amount was never captured. We did have some minor issues with some orders, but those should now be all fixed. You can always contact our customer service for assistance. Thank you and have a great day Sincerely, SPOD Team
May 18, 2021
I am so incredibly disappointed. My first sample order was fine, so I ordered a big $300+ order. SPOD never put my contact information on the package, so when FedEx tried to contact them for duties, they never responded, and the package has been in a holding pattern for 6 weeks. I have now paid the duties and the package is just plain lost. I contacted SPOD about this, and they took no responsibility, and I am now out a significant amount of money, with no merch. Another smaller order did arrive, but it is unsellable. Completely washed out and hideous, not even close to my previous sample order in quality. I am just heartbroken and now have no way to recoup the costs.
Hi Comixque. Thank you for your feedback. For the washed-out shirt you received, have you contacted our customer service? Send them a picture of your product and we will be able to find a solution for you. [email protected]. I'm sorry that you faced some issues with your international parcels. Unfortunately, as we are based in the US, depending on the size of your order, sometimes imports taxes will be applied for that parcel. This is not something we can influence at the moment. We are looking into ways to improve that process, but it is something currently out of our hands. We apologies for the inconvenience. Sincerely, SPOD Team
May 18, 2021
I just wish that their print quality were better, because I tested out several orders me as a client and the print quality are very disappointing. I loved the application and the look of the product in my store, but in the end the result was terrible. I am so sorry after so much work, I have to find a better service. I will not recommend this quality to my clients. .
Hi, Children's Green Planet, I'm sorry this is the experience you've had with our prints. Have you reported the low-quality prints to our customer service? Please send them a picture of the prints so we can find the best solution for you. There is a lot of different factors that can influence the quality of the print, and this is something we can support you with. Thank you for the review and have a wonderful day, Sincerely, SPOD Team
May 15, 2021
It’s such a shame that this app is so terrible, because their prices are great. Every time I try to contact customer service either they dont reply or when they do, they reply with nonsense that has nothing to do with my issue. 24-48 hrs production time? I placed an order 7 days ago and another 3 days ago and NOTHING. I wouldnt trust them with my businesse’s reputation.
Hi In Bloom Accessories, I'm sorry that you couldn't get a hold of our customer service. I would be more than happy to help you solve the issues that you are facing. Unfortunately, I can't see any orders in your account. Would you please send me a screenshot of those orders, their IDs, or any relevant information? You can write me at [email protected]. Thank you for your understanding. Sincerely, Jean-Michel Success Manager at SPOD
May 11, 2021
The app is fine, but the product is absolutely horrendous. The printing on every shirt with other designs were all faded and the poorest quality I have EVER seen. If it is not resolved, I will completely delete the app and NEVER use SPOD again because their printers are HORRIBLE. No person can build a successful business with this type of quality...or lack there of. DO NOT WASTE YOUR TIME ON THIS APP.
Hi Organic Justice, thank you for your review. I'm sorry this is the experience you had so far with our product. Did you already contact our customer service about it? Please send them pictures of the shirt you received or your customer received, so we can find a solution for you. [email protected]
May 8, 2021
Love it. Great prices and solid service. Quality is good and seemingly getting better. Diverse product selection.
May 1, 2021
Love the app and I love the many options and ease of use. The only option I would request is an ability to add my own labels to the items for branding.
April 30, 2021
After about five months of using SPOD, we are still conflicted. We like their catalog and fast production times, which is usually 24 to 48 hours. However, sometimes it can take 4 to 5 days, which is a problem if you want to advertise an item based on expected delivery times. This leads me to my next issue. Their customer service is the worst compared to the other POD companies we use (three of our other POD companies have live chats, which is fantastic). SPOD doesn't have a live chat and can often take 48 to 72 hours to respond. And when they do, they only include their reference number, not ours. This requires us to go into SPOD to try and identify the order they are talking about. This poor customer service is unacceptable and will be one of the reasons we stop using them. When our customers contact us (who are indirectly SPOD customers), we need to be able to get back to them with an answer. Anything more than a few hours doesn't cut it in today's competitive market. When we phone them, we always receive a friendly response but no follow-through. Compared to other POD companies, like Printify and AOP, we are having a higher number of issues with their products. These include: the wrong item being sent (either from our catalog or worse, from another one of their customers), prints printed upside down and crooked, goods delivered broken, and they are constantly going out of stock. For example, they ran out of a particular back-pack in early April. I asked when would they restock it, as I would like to sell it on pre-order. They responded saying it would be restocked at the end of April. When I followed up on 30 April, I was told it would be late May, and this is after I had accepted over $500 in pre-orders based on what SPOD told me (surely they can manage their inventory better, after all if they are out-of-stock we are not selling their goods, which can't help their bottom line). We will likely stop using them once we find the time to migrate our designs to a different POD company. We will definitely miss some of their unique products, but the reputational risk is too high. We definitely won't miss the high number of tickets they help create. [PS. We are not, I imagine a big customer for them with YTD sales of over $47,000. But what they don't get is that if they more reliable, with better customer service, we would send them much more of our business. SPOD represents less than 10% of our sales]
Hi URevolution, Thank you for that feedback. First of all, we take that sort of feedback really seriously, as we want to make sure your experience with us is at the best it can be. We are really sorry you are having some issues with our customer service and we will take into account your feedback. Live chat is a great idea, which we are looking into. For now, I will contact you personally to see what we can do to help you resolve this situation. Thank you again. Sincerely, Jean-Michel Success Manager at SPOD
April 27, 2021
Seems pretty easy to use and the quality seems to be pretty good aswell. I will update more as I go.
Using app
About 1 month
Total reviews
1
Average rating
5.0
April 23, 2021
The last sample I received the quality of the shirt didn't seem as nice as the other samples I received it felt very thin and the cost per shirt was more expensive than the unisex items i purchased. Just wasn't happy with the finished product
Hi Gotta Word, Thank you for reviewing our App. Please make sure to contact our customer service about the product you are not satisfied with. They will be able to find a solution for you. We take that kind of feedback seriously. Thank you again.
April 21, 2021
Beautiful app, decently large selection with quality products. One of the best shipping costs and times out there, highly recommend. Only issue I've had was a lack of colors/products that I personally would want, such as all over print, or pants for example. If you want a reliable source, use SPOD.
Hi Schurts, Thank you very much for your great review. All-Over prints is definitely a product we would also love to implement. We are constantly researching and improving our assortment, and I will note your feedback duly. Thank you again and have a great day!
April 21, 2021
Produktkatalog und Funktionsumfang ist an sich gut und ausreichend. Support antwortet zügig bei Fragen oder Problemen. Produktions- und Versandzeiten sind sehr gut. Ein absolutes "No Go" ist jedoch, dass die Firma Spreadshirt auf dem Versandetikett als Rücksendeadresse auftaucht. Ein Whitelabeling Versand ist in Deutschland auch nach Monaten immer noch nicht möglich - warum auch immer?! Es wirkt für den Kunden sowie für den Shopbetreiber wirklich sehr unseriös, wenn hier die Daten von Spreadshirt auftauchen. Sobald ein Whitelabeling Versand möglich ist, gebe ich auch 5 Sterne, da diese Funktion Super wichtig ist!
Hallo ChroonZ, danke für dein Feedback. Auf dem Etikett sollte eigentlich nicht "Spreadshirt" auftauchen. Wenn dem so ist, dass handelt es sich um einen Bug dem wir nachgehen werden. Eine individuelle Rücksendeadresse ist allerdings nicht möglich in DE. Unser Versandteam hat lange mit DHL und anderen Anbietern gesprochen. Aktueller Stand ist, dass für ~ 15,-€ Zusatzkosten (pro Sending) eine individuelle Adresse angegeben werden kann. Viele Grüße SPOD
April 21, 2021
very easy to use. wow! its my first time to use this and i hope this will finally meet my expectation after too many apps i have tried to do custom design merch for my shopify store
April 17, 2021
Gern hätte ich die APP genutzt. Bis auf die Installation lässt dich die APP nicht nutzen. Sehr schade und frustrierend. Folgende Info: Oops, something went wrong We're sorry, but this page is unavailable. Ich hoffe es wird besser.
Hey boostmusik, Danke für dein Feedback auch wenn es leider kein gutes ist. Wir haben dir gerade eine Mail zukommen lassen, damit wir mal schauen können was da schief gelaufen ist. Grundsätzlich funktioniert die App sehr gut, was man auch an den übrigen Reviews sieht. Was bei uns schief gelaufen ist, als du die App installiert hast, finden wir aber raus. Viele Grüße SPOD
April 16, 2021
I use this app for my print-on-demand t-shirts and hoodies, and more! I love how quickly they get it shipped. The quality of the Bella Canvas shirts art great.