Starshipit shipping automation
Shipping and fulfilment automation to save time & reduce costs
Rating
4.1
feedback
197
chart
#13,771
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
13%
-
Less than a year
71%
-
More than a year
12%
Reviews Summary
The reviews for the Starshipit Shopify App are quite mixed. Positive aspects include excellent customer service, ease of use, time-saving features, and helpful onboarding specialists. Users appreciate the app's ability to streamline shipping processes, save time on fulfillment, and provide support for multiple carriers. However, negative aspects highlighted in the reviews include issues with technical support, pricing discrepancies, difficulties with multi-location fulfillment, lack of responsiveness from the support team, and problems with order syncing and partial shipments. Some users also mentioned challenges with the app's functionality on certain devices like Mac.
Highlights
Review RSS Feed
All reviews
Feb. 9, 2026
Millie was our onboarding specialist and she was so patient in trying to understand our needs and taking into account our experience as we are new to Shopify. Thanks so much Millie we really appreciate your assistance.
Feb. 8, 2026
We have had a great experience with Starshipit over the last 6 months, all emails/queries are answered in a quick prompt way. We are excited to continue working with the platform to enhance our current everyday processes. Thanks team!
Feb. 8, 2026
At first I felt very overwhelmed with setting up this app for my store but it really is worth it after I got amazing support with setting up and ensuring everything was up and running! Millie was a great help and always there to answer any questions I had. Starshipit has been so easy now that its all set and running. Definitely recommend
Jan. 21, 2026
Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill. We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently. In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Hi NZ Tack Saddlery Co, we’re sorry to hear about your experience. While our support team aims to respond to all requests within 1 business day, we recognise this doesn’t help when your dispatch comes to a standstill. We're glad your Shopify sync issue has been resolved, as orders should update automatically via webhook triggers (no need to delete and reimport), which has now been set up for your account. If anything else comes up, please don't hesitate to reach out. We're here to help. Best regards, Team Starshipit
Nov. 25, 2025
setup is nightmare.
Hi Kwok Wai Ting, thanks for taking the time to leave a review. We're sorry to hear you had such a frustrating setup experience. It looks like the app was installed and uninstalled pretty quickly, which meant we didn’t get a chance to assist you directly. Just to clarify, while Starshipit is recommended by NZ Post, it does require a separate Starshipit account to connect properly with your Shopify store. We completely understand this can be confusing if you weren’t expecting to create a new login. If you’re open to giving it another try, we’d be happy to walk you through the setup step-by-step and make sure everything connects smoothly. Best regards, Team Starshipit
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