Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.0
feedback
182
chart
#396
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
51%
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More than a year
42%
Reviews Summary
Starshipit has received mixed reviews from users. Positive aspects include the time-saving features, good customer service, and ease of use once users get used to it. Users appreciate the integration with various platforms like Auspost, Etsy, and Xero. However, negative aspects mentioned include issues with functionality such as tagging, unresponsiveness of customer support, errors in the app, and difficulties in using it on mobile devices. Some users also highlighted problems with order updates and fulfillment, leading to manual work and business disruptions. Overall, the app seems to have potential but needs improvements in certain areas to enhance user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
Very easy to use and functions perfectly for multiple locations. Support team were great and quick to respond.
June 20, 2024
Not really happy with Starshipit due to a few issues: - It's not fulfilling all of the Shopify orders, so we have to manually fulfill them. - When I change the default courier, it takes at least a day to update. - We can only bulk print with one default courier, but we use two, so it's very time-consuming.
Hi Team Tinkle, we're sorry to hear you're experiencing issues with your setup. A power feature of Starshipit is to import Shopify orders and create automation rules, removing the need to manually assign couriers. We can see you're working with our support team to get this setup correctly, and to fix your bulk printing issue too. Thanks, Team Starshipit
June 12, 2024
The Starshipit Support member has made unauthorised charges on my account for shipments that should never have been reprocessed, I have explained this in detail to her and asked her to refund me for these charges and she has completely dismissed me saying "No it doesn't double charge you" and I've shown her the proof of being double charged. I have used Starshipit since 2019 for different companies and without a doubt, it is falling into failure in this most recent experience. I used to be able to talk to someone on the phone for all the issues that arise - and my goodness do they arise frequently - but now that's impossible. Sorry to write such a keyboard warrior review, something I loathe people doing, but in the context of them spending my money and creating labels without my consent (on preorders as well that can't yet ship, yet now my customers have been told have shipped - cue me spending ages fixing this)... I have to say something and try and get their attention as the support person is dismissing my request for a refund.
Hi Team Petit Playa, We're sorry for the charge on your account and the support issue you experienced. Your feedback has been noted and shared with our support team. We're glad we could resolve the payment, and we appreciate your understanding. We look forward to continuing our partnership. If you need any further assistance, please contact our support team. Best regards, Team Starshipit
May 30, 2024
We have been using starshipit for a few months now and it has been a major improvement to our last platform. Support has been fantastic everytime I have had an issue. There are just some simple functions that could be a bit better like the tagging function but overall our team has been very satisfied.
Hi Team Maple & Wattle, thanks for your review, we're so glad to hear you enjoyed getting setup with the support team! We'll keep working on improving the tagging. Many thanks, Team Starshipit
May 16, 2024
Stay away unless you want the most un-user friendly, clunky shipping app that is filled with lots of errors and problems. Must of been tested by 5 years before releasing to the public. - Save login credentials doesn't work - Try purchase a label from your mobile - no chance - 3 orders which already was sent but never updated on their software. So 2 customers received another item free - Not their problem though, going to refund me for profit loss because your system doesn't work? don't think so. - Tablet view is as bad, can't see the full name of shipping title - couple times I have bought express or incorrect parcel because I can't see what I am buying. Their support talks a big game of onboarding and account manager is BULL!
Hi Apexio, we're truly sorry to hear about your experience. We tried contacting you to get you setup but unfortunately had no luck at the time of your sign up. We've working on a dedicated mobile app on iOS and Android, which would be the best way to use Starshipit on a tablet too, it’s just been released for beta testing! In the future, we'd love a second chance for our onboarding team to show you just how powerful Starshipit can be when setup, including syncing order statuses across platforms. Our support team is always here to help if you need us. Warm regards, Team Starshipit
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