Rating

4.1

feedback

195

Reviews

chart

#902

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    13%
  • Less than a year
    73%
  • More than a year
    12%

Reviews Summary

The reviews for the Starshipit Shopify App are quite polarized, with a mix of extremely positive and negative feedback. Positive aspects highlighted include excellent customer service, ease of use, time-saving features, and helpful onboarding specialists like Millie and Ron. Users appreciate the app's ability to streamline shipping processes, integrate with multiple carriers, and provide automation for order fulfillment. On the other hand, negative reviews mention issues with setup, billing discrepancies, poor support, and technical problems such as orders not syncing properly and slow response times.

Highlights

Excellent customer service and onboarding experience
Ease of use and time-saving features
Issues with setup and technical problems
Billing discrepancies and poor support
Integration with multiple carriers and automation for order fulfillment

Rating Breakdown

  • 5
    82% (160 ratings)
  • 4
    5% (10 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (6 ratings)
  • 1
    10% (19 ratings)

Reviews with Text

  • 100% (195)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 25, 2025

setup is nightmare.

Using app

--

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 23, 2025

So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan. STAY WELL CLEAR OF THIS APP

Using app

7 minutes

Total reviews

5

Average rating

1.8

1 / 5 Share

Nov. 6, 2025

Could not be more disappointed with this software. Was hoping it would be a system we could use for multiple location shipping but it it has proved a nightmare, Shopify orders not updating, duplicating orders in the system that have already been fulfilled and a snail pace support team. Honestly, don’t understand how anyone can successfully use Starshipit without needing it fix all of its errors manually for each order.

Using app

About 1 month

Total reviews

4

Average rating

3.8

1 / 5 Share

Aug. 28, 2025

terrible in support

Using app

About 3 hours

Total reviews

1

Average rating

1.0

5 / 5 Share

Aug. 19, 2025

Excellent customer service. App works very well, no complaints

Using app

Over 2 years

Total reviews

2

Average rating

5.0

All reviews

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