Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.5
feedback
214
chart
#380
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
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Less than a month
7%
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Less than a year
54%
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More than a year
37%
Reviews Summary
Starshipit has received mostly positive reviews from users, with many praising the app for its time-saving features, excellent customer support, and ease of use during the onboarding process. Users appreciate the ability to collate orders easily without inputting all customer details into courier sites, the quick response from the support team, and the seamless onboarding experience provided by dedicated team members like Adam, Millie, Ron, and Tiia. The app's functionality in automating shipping processes, setting up auto rules, connecting multiple carriers, and choosing the right carton size for shipments has been highlighted as a game-changer for businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 19, 2024
Millie was absolutely fantastic in my on-boarding weeks and has been lovely to work with her. The program has been a god send and has made our shipping process so much more efficient. We had a few little niggles but easy fixes and the support has been great - happy indeed!
Dec. 12, 2024
Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!
Hi Gingham & Heels, thanks for sharing your feedback and we're so sorry to hear about this issue. We appreciate the challenges you have been experiencing, especially at such as busy time of year, and want to reassure you that the team are looking at this with utmost urgency. Our Head of Customer Success has reached out directly to you and will be able to work with you on a resolution. Best regards, Team Starshipit
Dec. 9, 2024
Very pleased with Starshipit, so easy to use and the support are amazing! Always so happy to help. The automations are great and save so much time. Highly recommend
Dec. 4, 2024
Star Ship It has been an excellent integration tool to avoid double handling and save time in fulfilling orders from our Shopify website. Millie was an excellent and very efficient onboarding helper, always checking in on us.
Nov. 26, 2024
Adam our onboarding expert was the best part of integrating with Starshipit, he made is so easy to join, to set up and was so quick to respond back to queries and concerns. The app is great and allows us to easily collate all our orders without inputting all the customer's details into a courier site. It has helped us save so much time!
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