Starshipit shipping automation
Shipping and fulfilment automation to save time & reduce costs
Rating
4.0
feedback
195
chart
#6,885
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
2%
-
Less than a month
13%
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Less than a year
72%
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More than a year
12%
Reviews Summary
The reviews for the Starshipit Shopify App are quite mixed. Positive aspects include excellent customer service, ease of use, time-saving features, and helpful onboarding specialists. Users appreciate the app's ability to streamline shipping processes, save time on fulfillment, and provide support for multiple carriers. However, negative aspects highlighted in the reviews include issues with technical support, pricing discrepancies, difficulties with multi-location fulfillment, lack of responsiveness from the support team, and problems with order syncing and partial shipments. Some users also mentioned challenges with the app's functionality on certain devices like Mac.
Highlights
Review RSS Feed
All reviews
Jan. 21, 2026
Tech support is effectively non-existent. We’ve experienced multiple instances where the system has stopped working, and it is impossible to get hold of anyone. Phone calls go unanswered, emails take days to receive a response, and during this time our dispatch operations come to a complete standstill. We cannot have staff unable to dispatch orders for 24–48 hours while waiting for support to respond. For a system that is critical to daily order fulfilment, immediate and reliable technical support is essential to ensure our dispatch team can operate efficiently. In addition, the system does not automatically sync order updates. If an order is edited in Shopify, those changes are not reflected in StarShipIt. As a result, staff are forced to delete and reimport all orders daily. This has led to multiple instances of incorrect items being dispatched due to this significant technical limitation.
Nov. 23, 2025
So this is a full on scam, it says right in there app listing that its 30 a month and then when you add the app it goes right up to 90 a month and they tell you there is no such thing as a 30 a month plan. STAY WELL CLEAR OF THIS APP
Hi Novaa Gear, Shopify app prices are displayed in USD, which is the case for all apps across the app store and something we can't change. Comparing those numbers to AUD pricing can create the impression of a jump. The $30/month Starter plan is still available in the App Store (USD), which our team clarified on your call. We're sorry if the pricing felt misleading due to the currency difference. Best regards, Team Starshipit
Dec. 13, 2025
We run a single Shopify store with multiple fulfilment locations and spent a significant amount of time trying to make Starshipit work reliably. In the end, the only stable solution was to use Starshipit purely for label printing inside the Shopify admin and avoid the Starshipit app interface entirely. The core issue is that Starshipit is not ready for true multi-location fulfilment unless you are willing to operate under a strict no-changes post-purchase policy. Any changes after checkout (for example address updates) often required orders to be deleted from child accounts and manually re-imported, which is not scalable. Shopify order splits across locations caused ongoing fulfilment and writeback issues, leading to duplicated or reappearing orders and added admin work. This cost us thousands in time and operational overhead. Support was slow to respond, but to their credit, they did eventually try to help and were transparent about platform limitations. Unfortunately, the workarounds were too manual for a growing business. Starshipit may work well for single-location stores with minimal post-purchase changes, but for multi-location operations that value flexibility and customer service, it is not production-ready in its current form.
Thanks for taking the time to share your feedback. We appreciate you outlining your experience and the opportunity to provide clarity for other retailers. Starshipit supports many Shopify merchants operating multiple fulfilment locations and complex shipping workflows. With the right account structure and setup, post-purchase changes such as address updates can be managed within Starshipit, and our recommended workflows are designed to minimise manual handling as order volumes grow. We’re sorry this wasn’t the experience you had and for the additional operational effort it created. Your feedback has been shared with our teams internally and added to our request pipeline. Thanks - Team Starshipit
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