Starshipit shipping automation
Starshipit shipping automation platform
Rating
4.4
feedback
200
chart
#509
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
Starshipit has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service provided by team members like Millie, Tiia, Ron, and others. Users appreciate the seamless onboarding process, efficient support, and the app's features that make shipping processes easier and more automated. The platform's ability to streamline shipping, provide reliable customer support, and save time for merchants are common themes in the reviews. However, there are a few negative reviews mentioning issues such as delays in updating default couriers, manual work due to features not working reliably, and unresponsive customer support in some cases.
Highlights
Rating Breakdown
All reviews
Oct. 10, 2024
I've been very impressed with Starshipit throughout our trial. We're still evaluating whether it meets our business needs. There are a few quirks and idiosyncracies, but it delivers probably 95% of what we need now and into the future. The onboarding has been great, though. Holly has been able to answer questions about our specific needs and has been very responsive throughout.
Sept. 30, 2024
We just moved to Starshipit and it has been the most amazing experience all due to one of their team members - Millie Whatuira. Mille from the Starshipit team was flawless. She had incredible customer service, and we were blown away by her support. We couldn't have done it without Mille and i couldn't recommend her enough if you're looking at moving to the platform. Thank you Millie!
Sept. 29, 2024
We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.
Sept. 26, 2024
So great to have a local shipping company! Great support, simple and quick to use for our team. 2 months on and the onboarding specialist still reaches out to ensure everything is running how it should. Love that we can automatically assign parcels to certain carriers. No extra costs for using our own couriers. Big thumbs up!
Sept. 16, 2024
Lots of problems. We've been onboard for over a month and still having issues. Definitely not the smooth process they made out it would be.
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