SC Store Locator Map
Store locator map with geolocation and real-time directions.
Rating
4.7
feedback
446
chart
#962
All reviews
Rating Breakdown
Review RSS Feed
Aug. 24, 2022
Jeff was amazing and worked with me to update my store locator and restored it to whole. He was great. Thank you so much.
Thank you for you kind review! We are happy to hear Jeff was able to give you the support you needed. Thanks for choosing Bold!
Dec. 1, 2021
So easy to use. The setup is complex but Bold have really great guidelines that got me through it all. This is worth the money for customers to look up stockist locations easily and we love the heat map feature to see where our customers are searching from. Also amazing cusotmer service.
We super appreciate the review! Thank you for choosing Bold.
Dec. 1, 2021
THE PATENT LAWSUIT TROLLS ARE SCAMMERS You may have seen reviews mentioning that installing this app led threat of a lawsuit. Be aware, it's a scam. In 2011 there was a patent granting GEOTAG the protect the marking of physical locations on a map for goods and services (474 Patent). This patent was overturned in 2016 in Microsoft/Google vs GEOTAG (look it up). Here is a copy-paste from the Federal Court of Appeals - "We have considered GeoTag’s remaining arguments and find them unpersuasive." If you ever get a solicitation regarding a patent infringement regarding the mapping of physical locations on a map, it's likely a scam. We can thank Google and Microsoft's legal teams for doing the groundwork on this.
Sept. 22, 2021
Nikhil was very quick and useful :) I have been using the app for years and never had any issue with it!
Appreciate the review. Thanks for choosing Bold!
Aug. 30, 2021
Their support is fantastic. Thanks to Nikhil for all the help provided on getting the geocoding in. I just wish it was easier to bulk edit a chain of stores or to completely delete a chain of stores without support help. And the geocoding does not always work, but not sure if that is google map's fault or the app.
July 30, 2021
The app works great with the exception that it is impossible to delete stores or tags without the help of a support agent. However, Hamza was super helpful in helping me out with this. I just wish the buttons worked properly on the app so that I could do this myself.
July 28, 2021
Super prompt and helpful customer service when we had questions about how to navigate bulk uploads to our store locator.
Thanks for the review! Kudos have been passed along to our support team.
July 20, 2021
I generally trust all Bold products as they are user friendly and really well thought through. The Store locator is brilliant - I switched over after a different app wasn't able to load properly on my site. Bold's app works really well and is appropriately priced in my opinion. I had an issue while setting up and I got an email from Nikhil within a few minutes and I was able to sort everything out straight away. Great customer service and exactly what I had hoped for from the product. The free single store feature is actually quite helpful because you can run it as a fully live feature to make sure you are happy before needing to commit to the payment plans.
Happy to hear the team was able to help you so swiftly, kudos have been passed along to Nikhil. Thanks for choosing Bold.
June 10, 2021
Overall the APP is good. I do feel the ability to customize the CSS is a bit lacking, and not intuitive. The APP page is outside the Theme, the URL is anyway. So none of the Theme's controls will work on it. We do not have "locations" but we use this APP as a tool for our customers to locate other businesses that DO have a physical location and that are relevant to our products.
Thanks for the review. The team is always working to improve ours apps. Your feedback has been passed along to our developers.
June 1, 2021
A little complicate to set the api up, but the app is very easy to use and the team, very helpful !
Appreciate the kind words. Thank you for choosing Bold.
Dec. 1, 2023
Seems to work well. I did have a formatting issue, which Nicholas rectified for us in a couple of business days. Edit: 2nd review, some time later: This app continues to work well for us. Again, a couple of tweaks we needed to make and their support staff were responsive. Still want an in-app way to make the store phone numbers clickable!
Appreciate the review. Thank you for choosing Bold.
May 24, 2021
Not only did I all of my locations disappear using this app, I had to prove I was being charged for the "PRO PLAN" service that was not working! Still waiting for locations to be restored and my refund. Week later: Just tried calling the support line and there are no humans to speak with. Still waiting for a reply.
March 30, 2021
I had a very positive experience. Nikhil was super helpful and very efficient! I would definitely recommend using this app.
Thank you for the review! It makes us so happy that your experience was positive, we are always there to help. Thank you for the recommendation!!
Jan. 22, 2021
App works pretty well. Would be cool if they offered consolidated billing or special plans for multiple stores. Nicholas helped me out to optimize appearance on mobile, he was great! Worked quickly and communicated very well.
Thank you for your review and your feedback. We are so happy that Nicholas was there to help you. Thank you for choosing Bold!
Dec. 17, 2020
Easy to install, and once I figured out the API Key portal on Google Cloud and turned everything on, it worked like a charm. Michelle was excellent on support to help the page look great on desk and mobile.
Thank you for your review! We are so happy that Michelle was able to help you, everything looks fabulous.
Nov. 4, 2020
Google's API is a little confusing to get set-up, but we got that worked out the Store Locator was a breeze. We needed a little more customization to the CSS, the customer support team, namely Hamza, was super helpful and very responsive.
Oct. 29, 2020
Unfortunately, anything related to APIs is not in their area of expertise. You would think since this app is a locator app, they would have more knowledge resolving API issue, but they were not able to help resolve any issues. I managed to resolve my own issue. Creating a store and indexing addresses is another problem. It will not "Find Store" based on the addresses you provide. I have had to put in the longitudes and latitudes for EVERY store we have to pin point exact location. Secondly, you may get error messages saying your "google api key could not be validated," by the app after putting in your API key. SAVE it afterwards and as long as you have a Google Platform billing account attached to your API keys, you should be fine. The map should display in store afterwards. Still using app until we find a better one that doesn't cause so many issues with the maps. I mean the app is called STORE LOCATOR so why their development team doesn't have much knowledge on Javascript/APIs is beyond me and I don't know.. I'll give this app a rating of C-. It's pretty customizable but don't waste your time contacting customer service.
Thank you so much for your feedback. We are constantly striving to provide the ideal experience for our customers, and your input helps us to define that experience. We apologize that our support fell short of your expectations. One of our Product Experts has reached out and is more than willing to do whatever he can to turn this experience around.
Aug. 19, 2020
I needed help setting up the app for switching themes and Naman from customer support was extremely helpful! Quick, did everything for me, and now the app is back to working great!
Aug. 4, 2020
Had issues that the app did not support any translations app, which resulted in the store locator not displaying on select countries. Reached out to the customer service but the support was definately not what you would expect. Not recommended
July 22, 2020
The Bold live chat support has been incredibly helpful for us as we build our new website. Naman most recently helped us out with some issues and not only did we get connected with them promptly, our issues were resolved within minutes! We are all very much beginners when it comes to building websites, and we cant be thankful enough for the support of Naman and the Bold support team! Very happy that we decided to go with Bold for a few of our website apps!