All reviews

Rating Breakdown

  • 5
    78% (187 ratings)
  • 4
    13% (32 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    7% (17 ratings)

Reviews with Text

  • 98% (236)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 17, 2019

It's a nice app - doing a great job. Very easy to implement and makes a clean proffesional impression on the customer.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you for the review. We're here in case you have any questions or if you need any guidance. Happy to hear our Store Locator App is able to help with incoming traffic through your online store!

5 / 5 Share

April 24, 2019

This app works perfectly with our website. We tried out several store locator apps before settling on this one because of the easy set-up and smooth functionality. We're using the premium version for 3 stores, and have no problems with it at all. We really appreciate the fast customer service too. Many thanks to MC for matching the app to our theme.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello! Thank you for the kind words. We're proud of our Store Locator app, and so happy to hear it's working well for your 3 stores! We'll be sure to pass along the kudos to our Store Locator guru, MC. :-)

5 / 5 Share

April 24, 2019

Very happy with the app. Works perfectly with all the functions I need, and no glitches at all. Shoutout to the wonderful customer service too - especially MC, who helped tweak the app to match it with the rest of the website very quickly.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there! Thanks so much for the kind review, and best of luck with Store Locator! Let us know if there is anything more we can help with in the future. :-)

5 / 5 Share

March 18, 2019

We just added the app last week. The set up process was straight forward and took only around 15 minutes. One highlight to mention is the amazing customer service. Bold Commerce made the app to exactly fit the theme of our store. My special thanks to Rick for all the fine-tuning! In case you want to see the app on our store, check out this link - https://campfiretreats.com/apps/store-locator/

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 12, 2019

We use this very successfully for 20+ stores. Response to questions have been same day. I would choose it again.

Using app

About 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind review; the app looks great on your store! I love your stone patio photos by the way - they sure inspire creativity.

5 / 5 Share

March 7, 2019

App has been great for our site. Had one slight hiccup with the way it displayed when we switched themes, but Ankur was able to fix the problem over chat in less than 5 minutes.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a lot for your review, we're glad the app is working well on your store! It looks great on your site. By the way, loving how vibrant the colours on your boards are.

5 / 5 Share

Feb. 11, 2019

Love this store locator, easy to load bulk locations, presentation and customisation is really cool.

Using app

11 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 20, 2019

I installed this app one week ago. After installation I wanted to trial the app so I didn't make it live yet. However, my customers could not complete any purchases after I installed this app. Every time a customer went to click "checkout" it would go to a blank page that said "Bad request". So I uninstalled the application, which caused even more issues. Bold has embedded their code everywhere in the back end of my shopify theme code, which has caused my site to malfunction and caused my business a large amount of loss of sales. I immediately contacted Shopify, my theme code developer and Bold to assist. Bold did not assist to fix the code problem, I have not received a single call back from Bold, I have not received any updates from Bold. I have tried to email them to get an update and ask them to fix it but I'm stuck with a website that has their code written on the front end of the customer view site. I am not a coder, I have no coding experience which is why I pay for shopify, pay for the theme and pay for a Bold subscription to use their support and I'm currently feeling pretty helpless as Bold is not fixing the problem. I installed Bold because of the reviews it has. However, my theme developer has told me Bold is notorious for doing this, I wish I had never installed Bold. It disturbs me that I only installed Bold for a trial and it has caused me and is still currently causing me loss of sales due to customers not being able to complete their purchases and due to Bold's code appearing on my websites shop front causing customers to click away as the site looks terrible as things are not running as they are meant. I am really disappointed and frustrated. I don't know what more to do. This is my livelihood and for an application that I haven't even made live to have that ability over my site is disturbing, especially that Bold has not taken the right measures in a timely manner to even fix their mistakes on my site. Shopify and my theme code developer have been responsive and helpful, but Bold have not at all looked at this as priority to help me fix. I'm really not happy with Bold's products and I do not recommend them. I have requested compensation from Bold for my loss of sales which I have not received any response to.

Using app

3 days

Total reviews

1

Average rating

1.0

4 / 5 Share

Dec. 14, 2018

So far the app does everything that I need it to do for my Shopify website and the customer service is helpful. I was having issues and the team helped me figure out what was wrong with instructions and pictures.

Using app

2 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 23, 2018

Ron was great at helping me solve my issues with initial installation and helped make the store locator app page match my site even better! Their customer service response was super quick and very effective!

Using app

2 days

Total reviews

7

Average rating

4.9

5 / 5 Share

Nov. 19, 2018

Th eStore Locator app is exactly what our customers need to find local stores that carry our products. Support is excellent. Thank you, Alexa!

Using app

14 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 16, 2018

We really like this app, it's a great add-on to our site. Our customers can now find the stores that carry our products more easily!

Using app

11 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Sept. 24, 2018

This app helps my company show where stores that sell our products are located all over the world! Also got superb help from Rose when I was experiencing problems - thanks!

Store

Nuu-Muu

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 10, 2018

When I say that this is the BEST customer support EVER, I mean it! They were SOOOOO helpful and very knowledgeable. I had a million questions but they answered each one in a timely fashion. I definitely recommend their products 1000%!

Using app

10 days

Total reviews

4

Average rating

3.5

1 / 5 Share

Aug. 29, 2018

The app just did not work. It was pretty. But didn't work. When a customer would visit the page, the map wouldn't load. If they hit refresh it was fine, but none of our customers knew to do that. I tried getting support from Bold, but it was quite possibly the worst experience I've had with a support team. Every day I'd get one email from them, asking to clarify what browser I was using when encountering the error. So I'd answer that the error was on all browsers. The next day Alexa would write back and ask me which version of the browser. So I told her it was every browser we could find, and the newest versions of each. The next day it was another email from her asking what operating system I was using. It was terrible, almost as if she was dragging it out so that we'd use the entirety of the trial period and we'd be charged. I've since found a free store locator app that, although it doesn't look quite as pretty, actually works. Did I mention it was free???

Using app

15 days

Total reviews

2

Average rating

1.0

5 / 5 Share

July 24, 2018

Bold's Store Locator works great for us! We had a couple of questions and Alexa was able to help us out immediately. A great experience, thank you!

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2018

Great app for store locator. Chat with Guri from the support team and he helped me solve some customization issues for the header display. Thanks.

Using app

About 2 hours

Total reviews

10

Average rating

4.7

5 / 5 Share

June 13, 2018

Awesome app that works perfectly. Absolutely love it!

Using app

6 months

Total reviews

37

Average rating

5.0

5 / 5 Share

May 24, 2018

We have been very happy with this app so far. We are using it for 2 of our websites. I had two minor issues while setting things up so I contacted support and they were very quick getting back to me and helping me figure out how to resolve the issue. Shout out to Henrique and Alexa for their wonderful customer service!

Using app

8 days

Total reviews

1

Average rating

5.0

1 / 5 Share

May 24, 2018

Not sure where all the good reviews come from? Some major flaws: 1 - doesn't work when searching on postcode in Australia, works on suburb name only 2- no "reset" or "clear" results button. So you can never go back to seeing the entire map/list again?? 3 - no way to sort how items are displayed in the list? Seems to be a random order. Can't find any info in help on this either. 4 - mobile view issue - when viewing on a mobile and a user taps on a location on the map to see the details of the store, the "Map" and "Satellite" buttons overlap the name of the store and half of the address too, making it kind of useless. 5 - support was pretty bad, and after a few requests that were met with out of the textbook, completely unhelpful suggestions, they stopped answering. Wouldn't recommend.

Using app

8 days

Total reviews

1

Average rating

1.0