StoreFAQ: Product FAQ Chatbot
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StoreFAQ has been an effective addition to our store — we love that it allows us to list FAQs not just on a dedicated page but also directly under individual product listings, which enhances the customer experience. The tech support has also been impressive. I had a meeting over the weekend to request a modification (making the FAQ box background transparent), and the team was responsive and accommodating. However, I was a little uncomfortable being asked to leave a review on the spot while sharing my screen with the tech support. While I appreciate the service, I would have preferred to give feedback on my own time.
Great app and amazing fast response
Very useful plugin, and the developer helped me fix the issue I was having.
This app worked out well for me and customer service was great.
The StoreFAQ is great, but its the people behind the scenes that have made my experience 100 times better. I was having issues with the videos that were sent to me due to some eye issues and Florance and Nicole helped me get my FAQs up on my website. They both were very patient with me and really came through for me. Thank you Florance and Nicole! You are both rock stars!!!
A neatly customizable FAQ widget. The best part is the customer support, special thanks to Florence for her prompt and effective response!
The StoreFAQ app has been a fantastic addition to my Shopify website. It’s simple, intuitive, and easy to set up, with flexible color options that make it effortless to match my brand style. The support team is responsive and truly helpful — they make sure everything runs smoothly. If you’re looking for an FAQ solution that looks great and works perfectly, this is the one to choose!
StoreFAQ has been an excellent addition to my store! The plugin is user-friendly and efficiently organizes FAQs, making it easy for customers to find answers quickly. What impressed me the most was the fast customer support—they responded promptly and resolved my issues in no time. The plugin meets all my needs, from customization options to seamless integration. Highly recommended for anyone looking for a reliable FAQ solution!
Nice app, awesome support by Florence. *****
The app is super easy to use, and have all necessary components to set up my own customized FAQs. Also, the support from StoreFAQ is great and quickly resolve on my issue while using the application. Highly recommended!
Amit was extremely helpful and got our FAQ section looking exactly how I wanted it -- even when I changed my mind 4 different times on the call. Big fan!
great app and exceptional customer service!
I was assisted by Stephanie, who offered outstanding customer service. I'm very impressed with the support I received!
APP NEEDS IMPROVEMENT
Hi there, We’re really sorry for the experience you had. We identified this issue yesterday after our latest build and immediately fixed it in the app. The issue existed for about 3–4 hours, during which you tried our app and encountered the problem. We sincerely apologize for that. Since the issue has now been fixed, I kindly request you to install our app again and give it another try. If you face any further issues, please initiate a live chat from within the app instead. We have a 24/7 live support team, and we prioritize all merchant issues with high urgency. We've also tried reaching out through our support channel. Looking forward to hearing back from you
Easy to use and you can customize it to suit your website theme and style. Also, the support is fantastic. They respond promptly and are very helpful.
Fantastic and prompt support! Nicole quickly addressed the issue. Setting everything up was incredibly easy. Highly recommended!
Navi - just showed me how to upload and use the FAQ app! So helpful and will use right away. His knowledge is vast!! Thank you Navi! Janice
It works pretty good and the support is also awesome.
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