Rating

4.9

feedback

844

Reviews

chart

#624

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    12%
  • Less than a month
    14%
  • Less than a year
    23%
  • More than a year
    5%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team members such as Pearl, Harry, Nilou, and Grace. Customers appreciate the quick and efficient assistance they received in setting up subscriptions, resolving technical issues, and customizing widgets. The app itself is described as easy to use and effective for managing subscriptions on Shopify stores. However, there are a few mentions of minor issues like bugs in customization and limitations in certain features that may require upgrading to higher plans for full functionality.

Highlights

Exceptional customer support and quick assistance in setting up subscriptions
Ease of use and effectiveness of the app for managing subscriptions
Minor issues like bugs in customization and limitations in certain features

Rating Breakdown

  • 5
    59% (494 ratings)
  • 4
    2% (16 ratings)
  • 3
    1% (7 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 94% (496)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 26, 2026

Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

March 26, 2026

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

March 24, 2026

We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

March 20, 2026

This runs so smoothly, I forgot all about it! (Exactly how I hoped it would go!)

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2026

I had a hiccup when starting, but Pearl fixed it within minutes. Thankful for the assistance. Hoping this app works for my long-term subscription goals.

Using app

About 2 months

Total reviews

3

Average rating

5.0

All reviews

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