Subi Subscriptions App

I'm a few months in, and mostly smooth sailing so far. A few caveats: 1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner. 2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments. 3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up. But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.

Très bon contact, très patient avec mes questions et surtout j'ai obtenu des réponses précises à toutes mes questions de façon très clair. MERCI beaucoup à Stella !

Nilou was AMAZING!! She helped me greatly and was super efficeint, fast and explained everything so well. Stoked to potentially have early access to new features. Thanks Adam XPOZED Pty Ltd (Agency)

Un immense merci à Nilou pour son aide précieuse et son expertise. Malgré mes nombreuses sollicitations et des problématiques parfois complexes, elle a su répondre à toutes mes questions avec une patience et une gentillesse exemplaires. Je suis ravie de notre collaboration et du temps qu'elle m'a accordé ! :)

FAAAAAST customer service and fixed all i requested, Thank you Sam!!!!!

Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.

Subi makes things very easy and user friendly!

Amazing app that works perfectly. I had a question about my shipping and Harry not only answered it but went onto the page and resolved it for me.

Great service from the team!

Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!

We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!

This runs so smoothly, I forgot all about it! (Exactly how I hoped it would go!)

I had a hiccup when starting, but Pearl fixed it within minutes. Thankful for the assistance. Hoping this app works for my long-term subscription goals.

Pearl is very helpful for support.

I needed help with some backend code in my widget, and Stella from the support team was awesome at helping me figure it out. It took a bit, but she came up with a solution. Thank you for not leaving me hanging

Great support who helped me get things up and running pretty easily. Thanks to Melissa!

Melissa was extremely helpful and quick to reply!