Subi Subscriptions App

Très bons conseils de Mason. Mon problème est résolu. La réactivité est parfaite.

Super schnelle Hilfe von Mason! Vielen Dank!

Pearl was so helpful - highly recommend this app and their customer service is on point!!

We have been using this subscription app for a while it's one of the best ones on Shopify for us. their are a lot of useful features and easy to setup pricing is also great and the response time. : ) will be upgrading to their higher plans as our business grows.

I'm a few months in, and mostly smooth sailing so far. A few caveats: 1) I hired some custom coding (outside of Subi) to get the subscription widgets to show in a more clear and effective manner. 2) Some things are a bit unclear or clunky at the outset, like payment reprocessing in the event of a failed payment. Their AI chatbot gave me a completely wrong answer regarding this the first time this occurred, resulting in me sending several duplicate shipments. 3) Once you get past the AI chatbot, most of the customer service team have been very helpful, with the exception of one guy who I just avoid if I see his name come up. But, given the complexity of handling subscriptions, this has been very serviceable, was relatively easy to set up, and has been fairly easy to maintain other than a clunky bit or two. A learning curve is to be expected when you dive into something like this.

SUPER easy to setup and the customer service was immediately available to assist. Thanks to Harry, the support rep I had my service membership subscription live in literally just a few minutes.

Très bon contact, très patient avec mes questions et surtout j'ai obtenu des réponses précises à toutes mes questions de façon très clair. MERCI beaucoup à Stella !

Un immense merci à Nilou pour son aide précieuse et son expertise. Malgré mes nombreuses sollicitations et des problématiques parfois complexes, elle a su répondre à toutes mes questions avec une patience et une gentillesse exemplaires. Je suis ravie de notre collaboration et du temps qu'elle m'a accordé ! :)

FAAAAAST customer service and fixed all i requested, Thank you Sam!!!!!

Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.

Subi makes things very easy and user friendly!

Amazing app that works perfectly. I had a question about my shipping and Harry not only answered it but went onto the page and resolved it for me.

Great service from the team!

Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!

We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!