Subi: Subscriptions & Loyalty
Automatic subscription management & recurring payment app
Rating
4.9
feedback
752
chart
#462
All reviews
Review RSS Feed
Sept. 29, 2025
Nilou was absolutely fantastic to work with! She helped me troubleshoot a subscription issue quickly and made the whole process effortless. What really stood out was her clear communication, every step was explained in a way that was easy to follow, and she made me feel like I was in great hands from start to finish. She’s professional, approachable, and genuinely cares about resolving the problem, which made the experience stress-free. Honestly, working with someone as responsive and knowledgeable as Nilou turns what could have been a frustrating situation into a smooth, positive one. Highly recommend!
Sept. 28, 2025
Fantastic customer support. Ive just got back from holiday with 1million ideas on how to improve my subscription rates and accidentally changed the code on my shopify website, to the point I broke it and the app wasnt working, its Sunday morning and I didnt really expect a reply. Mason helped me fix my store and got back in a matter of minutes. A* customer service and a very happy customer. I will carry on expanding with this company.
Thank you for sharing this amazing feedback! We’re so glad Mason could jump in and get your store back on track so quickly, even on a Sunday morning. At Subi, we’re here to make sure your subscription journey is smooth no matter what, so you can focus on growing and bringing all those new ideas to life. We’re excited to keep expanding with you! 🚀
Oct. 9, 2025
Thanks Nilou for solving my shipping issues with ease and quickly!!!!!!!!!!!!!!!!!!!!!
Sept. 27, 2025
Merci Harry pour ton aide precieuse. Top
Store
Ma boutique
Using app
6 months
Sept. 23, 2025
Sam have help me through first setting up my store. i will have a lot to learn but so far so good
Sept. 23, 2025
You are very helpful. Your support replies are very quick. Thank you. Miles
Sept. 21, 2025
Fantastic immediate support inc a good AI then hand over to human immediately if needed. No wait. Mason was my operator and he was spot on. Problem solved. 5/5
Sept. 19, 2025
Rick and Harry have been very responsive to all support needs! If you're shopping around for a good subscription/membership app this one is the way to go! After trying three others this ended up being the best one feature-wise. You can tell when there is a team behind an app that continues working to make it better and listen to your input. I expect Subi to be around a long time and continue becoming better! They have my vote of confidence and deserve a chance to earn yours as well!
Sept. 18, 2025
O suporte foi incrível! Além de resolver tudo com rapidez, ainda recebi atenção extra e até melhorias que não eram obrigatórias. Minha loja ficou muito mais profissional e sem marcações indesejadas. Atendimento atencioso, ágil e acima das expectativas. Super recomendo!
Sept. 16, 2025
Pearl was super helpful, and made my website look so much better with her suggestions.
Sept. 15, 2025
Highly flexible subscription app, easily integrated onto Shopify. Also we received rapid and effective support from Stella over a query.
We really appreciate your feedback! It’s wonderful to know Subi’s flexibility and Shopify integration are serving your business well. A big thank you for highlighting Stella’s support, we’ll be sure she knows her quick and effective help made an impact. 💜 We’re always here whenever you need us!
Sept. 15, 2025
Amazing App, AMAZING Customer Support. Thanks to Pearl for making the first set up so easy.