All reviews

Rating Breakdown

  • 5
    93% (544 ratings)
  • 4
    4% (24 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (7 ratings)
  • 1
    1% (4 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Dec. 16, 2023

I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.

Using app

About 20 hours

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve. That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users. Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!

5 / 5 Share

Dec. 15, 2023

Matthew has been helping me over the course of a few days with getting the app to work the way I wanted it to. He has been so patient, kind and helpful and the app is now working seamlessly for my store's needs. AA++++

Using app

19 days

Total reviews

4

Average rating

4.0

Developer Reply

We're so grateful to hear about your positive experience with Matthew and how he has assisted you over the past few days. His patience, kindness, and helpfulness reflect the values we hold dear in our team, and it's incredibly rewarding to know he played a key role in getting the app to work seamlessly for your store's needs. Your A+ rating is a tremendous compliment to us, and we'll be sure to share your kind words with Matthew.

5 / 5 Share

Dec. 15, 2023

App is really easy to use. Support docs are really easy and current. Support goes above and beyond :D Highly recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your high recommendation and positive feedback about our app and support! We're thrilled to hear that you find Subify easy to use and our support documentation helpful and up-to-date. Our team works hard to ensure that our support resources are clear and comprehensive, and it's wonderful to know that our efforts are making a difference. Knowing that our support team is going above and beyond is especially gratifying. We're here to continue providing you with the best experience possible. Your satisfaction is our top priority!

5 / 5 Share

Dec. 12, 2023

I couldn’t find an easy way to set up my business model with Shopify’s base settings. I found Subify and it offered exactly what I needed! The settings are versatile and the pricing is affordable for a startup like mine. Best part is being able to customize the widget for your store. Great support!

Store

Synetic

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

We're so pleased to hear that Subify was exactly what you needed to set up your business model on Shopify! Understanding that our platform's versatility and affordability are well-suited for startups like yours is incredibly rewarding for us. It's great to know that the customizable widget feature stands out for you and aligns well with your store's needs. We believe that customization is key in creating a unique and seamless experience for both business owners and their customers. Your kind words about our support team are also much appreciated. Providing great support is a top priority for us, and we're glad to have been able to assist you effectively.

5 / 5 Share

Dec. 9, 2023

i was helped tremendously, i had issues with shopify and somehow subify was able to better assist than shopify was. theyre genuenely amazing

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We're absolutely delighted to hear that you had such a positive experience with our team at Subify! It's our top priority to provide helpful and effective support, especially when it comes to issues like integrating with Shopify. Knowing that we could assist you better than expected is a huge compliment for us. Your kind words about our team being genuinely amazing are truly appreciated. We're here for you whenever you need us, so don't hesitate to reach out if there's anything else we can do to help. Thank you for choosing Subify and for taking the time to share your experience!

5 / 5 Share

Dec. 6, 2023

I am new to subify, and so was a little unsure around a few of the logistics. I used the chat and spoke to someone called Hasti, who was wonderfully helpful and answered all my questions quickly. A wonderful service this app provides, I am excited to explore this further.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Welcome to Subify, and thank you for your kind words! We understand that starting with a new app can bring its own set of questions and uncertainties, so we're delighted to hear that Hasti was able to assist you effectively through our chat service. It's wonderful to know that she could answer all your questions promptly and help you feel more comfortable with our app. We're thrilled that you're excited to explore Subify further. Our aim is to provide not just a tool but also a service that adds significant value to your business. If you have any more questions, need guidance, or want to share your experience as you delve deeper into the features of Subify, please don't hesitate to reach out. Our team is here to support you every step of the way in making the most out of your subscription services.

5 / 5 Share

Dec. 4, 2023

Customer support is 5/5!! They answer in a timely manner and are very helpful!

Using app

43 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! We're so glad to hear that you've found our support team responsive and effective. We strive to provide the best assistance possible!

5 / 5 Share

Dec. 2, 2023

The app and the customer service is wonderful so far! The customer service agent took my problem and turned it right around. Great service.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that both our app and customer service have met your expectations. Knowing that our customer service agent was able to quickly and effectively resolve your issue is incredibly gratifying for us. We pride ourselves on our ability to provide great service and turn around any problems our users might encounter. Your satisfaction is our top priority, and we're here to ensure that your experience with Subify continues to be positive and beneficial. Please feel free to reach out if you have any more questions, need assistance, or have suggestions.

5 / 5 Share

Dec. 2, 2023

The app is very helpful in getting the correct subscription to Shopify for your company/brand.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive feedback about Subify! We're delighted to hear that our app has been instrumental in setting up the right subscription model for your company on Shopify. Our goal is to make subscription management efficient and tailored to the unique needs of businesses like yours. Knowing that Subify is helping you align your subscriptions with your brand strategy is wonderful. We're committed to continuously refining and enhancing our features to ensure they serve our users in the best possible way.

5 / 5 Share

Dec. 1, 2023

Working well so far. Support is accessible. Wish there were more ways to customize the widget, but otherwise I think we'll be sticking with this app to power our subscription plan.

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

We're delighted to hear that you're having a positive experience with our app and that you find our support team accessible and helpful. We appreciate your feedback regarding the customization of the widget. We're always looking for ways to improve and tailor our services to better meet our users' needs. Could you please share more details about the specific customizations you're looking for? In the app, there's a section called "need a feature?" Submit your idea there and we'll get right down to it.

5 / 5 Share

Dec. 1, 2023

The excellent customer service of the organisers of this app was once again proven. This time I had great help from Hasti, with whom we worked together to get the result I wanted. Thank you very much again Hasti!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so pleased to hear about your excellent experience with our customer service, and particularly with Hasti. It's wonderful to know that her assistance was instrumental in achieving the results you wanted. Teamwork is at the heart of what we do, and we're thrilled that Hasti could work collaboratively with you to meet your needs.

5 / 5 Share

Dec. 1, 2023

The app is amazing! Easy-to-navigate, nice design and most importantly EXCELLENT, quick customer service. Would 100% recommend.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thank you so much for your wonderful review! We're over the moon to hear that you find it easy to use Subify, with a design that resonates with you. It's especially heartening to know that our customer service has been excellent and quick in responding to your needs. Your recommendation means the world to us, and we're so grateful for customers like you. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Thanks again for being a part of the Subify family!

5 / 5 Share

Nov. 30, 2023

This is a great app which is relatively easy to set-up and has super walk-through videos. Customer support are amazing, very helpful and technically very competent. They walked me through some of the settings. I highly recommend this subscribe and save app.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your glowing review and high recommendation! We're thrilled to hear that you found the setup process for Subify straightforward and our videos helpful. Our team puts a lot of effort into creating resources that make the experience as user-friendly as possible. Your compliments about our customer support team are particularly appreciated. We take pride in offering not just helpful but technically competent support, and it's great to know that they were able to guide you through the settings effectively.

5 / 5 Share

Nov. 29, 2023

Great app, easy to use and great customer service Nareh was so helpful!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you find our app easy to use and that you had a great experience with our customer service. A special thanks for highlighting Nareh's helpfulness – we'll be sure to pass along your kind words to her! At Subify, we're committed to providing an intuitive app experience coupled with top-notch customer support. It's feedback like yours that keeps us motivated to maintain high standards. If you ever have more questions, need assistance, or have suggestions on how we can further improve, please don't hesitate to reach out. We're here to help and always eager to hear from our users. Thanks again for choosing Subify!

5 / 5 Share

Nov. 29, 2023

This app has it all - great features and even better support. 10/10 would recommend!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

We're absolutely delighted to hear that you're enjoying both the features and support of our app! Knowing that we've been able to provide a service that meets your needs so well is incredibly rewarding for us. Your 10/10 recommendation means the world to us. It's our goal to ensure every user has a great experience, and feedback like yours helps us know we're on the right track.

5 / 5 Share

Nov. 29, 2023

Für unser Abo ist diese App eine echte Erleichterung. Kann es nur jedem empfehlen, der Abos anbietet.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass unsere App eine echte Erleichterung für Ihr Abo-Geschäft darstellt. Es ist unser Ziel, eine nutzerfreundliche und effiziente Lösung für Abonnementdienste zu bieten, und Ihr Feedback bestärkt uns darin. Wir schätzen Ihre Empfehlung an andere, die Abonnements anbieten, sehr. Wenn Sie weitere Unterstützung benötigen, Fragen haben oder Vorschläge zur Verbesserung unserer App haben, zögern Sie bitte nicht, uns zu kontaktieren. Ihre Zufriedenheit und Ihr Erfolg sind uns sehr wichtig. Danke, dass Sie sich für Subify entschieden haben!

5 / 5 Share

Nov. 27, 2023

Great app, customer service is very quick, helpful and efficient - after hunting for weeks for a good subscription app I stumbled upon Subify. I was lucky enough to have started a chat with Aliya, a very helpful person that helped us so quickly! Thank you again!

Store

LuxeMED

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

We're so pleased to hear that you've had a great experience with our app and our customer service team! It's wonderful to know that our efforts to provide quick, helpful, and efficient support have made a positive impact on your experience with Subify. We're especially glad to hear about your interaction with Aliya. We pride ourselves on having a dedicated team, and it's always rewarding to hear when a team member has gone above and beyond. Your kind words will be passed along to Aliya as a testament to her hard work and commitment to helping our users.

5 / 5 Share

Nov. 24, 2023

Very good app. Looking forward to getting started. Special mention to Yasaman who was very helpful - nothing was too much trouble.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

hank you for your kind words and for choosing Subify to get started on your subscription journey! We're thrilled to hear that you're looking forward to using our app and that you've had a positive initial experience with our team. A special thank you for mentioning Yasaman. It's wonderful to know that she was very helpful and made your experience smooth and enjoyable. Our team members, like Yasaman, are dedicated to ensuring that everything fits in place for our customers, and it's gratifying to hear such positive feedback about her service.

5 / 5 Share

Nov. 24, 2023

He provado varias aplicaciones de subscripciones y creo que Subify, es de las mejores, sobretodo por que la puedes comfigurar en Español y en muchos idiomas más. Es un plus, que otras aplicaciones no tienen, es de facil comfiguración y muy intuitiva.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

¡Muchas gracias por tu comentario positivo! Nos alegra saber que encuentras Subify como una de las mejores opciones, especialmente por su capacidad multilingüe y facilidad de uso. Seguiremos trabajando para ofrecer una experiencia aún más intuitiva y accesible para todos nuestros usuarios.

2 / 5 Share

Nov. 23, 2023

To be honest, I am not very satisfied with their service. They cannot provide us with services without explaining the reasons, which makes people think.

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations. Providing clear and transparent communication is vital, and we apologize if we fell short in this area with you. We take your concerns seriously and would like to understand more about the specific issues you faced. This will help us not only address your concerns more effectively but also improve our services for all our customers. If you're willing, please reach out to us directly with more details, so we can provide the assistance and explanations you deserve.