Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,988
chart
#1,923
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
7%
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Less than a year
33%
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More than a year
58%
Reviews Summary
The reviews for the Recharge Shopify App are overwhelmingly positive, with users praising the app's effectiveness, excellent customer service, and ease of use. Many users highlighted the quick and helpful support they received from the Recharge team, mentioning specific support representatives like Nick, Juan, Ola, and Malik who provided exceptional assistance. Users also appreciated the 24/7 support availability and the platform's reliability in managing subscriptions. However, there were a few users who mentioned concerns about the cost of the app, suggesting tiered pricing based on subscription volume for small businesses. Some users also faced challenges with specific features like RechargeSMS and customization limitations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 2, 2025
Amazing! Very knowledgable, quick responses, and fixed my issue efficiently and effectively! I greatly appreciate the wonderful service I received!
April 1, 2025
Support is awesome. We're migrating from Woocommerce Subscriptions and used to no support. With ReCharge, I was able to connect in realtime with a support person and get answers. So far, so very good! Thanks Pierre
April 1, 2025
If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.
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