Rating

4.8

feedback

2,081

Reviews

chart

#2,251

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    5%
  • Less than a year
    31%
  • More than a year
    63%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with customers praising the exceptional customer support provided by the team. Many customers highlighted the quick response times, efficiency, and knowledge of the support agents, such as Roberto, Max, Mariah, Vinse, and Malik. The support team was commended for being patient, helpful, and going above and beyond to resolve issues. Customers also appreciated the ease of setting up subscriptions, tracking churn, and the seamless onboarding process. However, there were a few negative reviews mentioning difficulties in accessing support or specific technical issues.

Highlights

Exceptional customer support and quick response times
Efficient and knowledgeable support agents
Ease of setting up subscriptions and tracking churn
Positive onboarding experience
Some negative reviews mentioning difficulties in accessing support or specific technical issues

Rating Breakdown

  • 5
    88% (1,823 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (117 ratings)

Reviews with Text

  • 91% (1,884)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 12, 2026

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 12, 2026

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 12, 2026

she was great! so helpful duska's the best xx

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2026

Great service coming from this app!!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2026

This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.

Using app

20 days

Total reviews

7

Average rating

5.0

All reviews

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