Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,137
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
-
Less than a month
5%
-
Less than a year
31%
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More than a year
63%
Reviews Summary
The reviews for the Recharge Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the support team. Customers consistently praise the helpfulness, responsiveness, and dedication of the support agents, mentioning specific names like Gary, Jayden, Malik, Vinse, MJ, Jake, and many others. The support team is commended for going above and beyond to assist with various issues, migrations, and troubleshooting, making the overall experience with the app highly satisfactory. Additionally, customers appreciate the app's functionality in managing subscriptions and the ease of use it offers. However, there are a few mentions of the app being challenging to use for certain features like handling multiple variants.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
The app works ok, but the support is terrible. I'm not sure you can get support that isn't an AI bot. We have an issue with double shipping charges and I can't get anywhere near a fix which is beyond frustrating. Their support bot just sends me to a solution that literally states it won't fix my specific problem.
Thank you for taking the time to share this. I’m sorry for the frustration you’ve been dealing with, especially when you’re trying to resolve an issue with double shipping charges. Feeling like you can’t reach a real person only adds to the stress, and that’s not the experience we want for you. Our human support team is always available through the in-app chat whenever an issue needs deeper troubleshooting or escalation. The automated assistant is there to help with quick questions, but you can always request to speak with an agent. Our Support Team has already reached out so we can assist with your current issue and work toward a resolution. We’ll also make sure you have clear guidance on how to reach an agent directly going forward. Thank you again for the candid feedback. We’re committed to helping you get this sorted. - Ty Bailey | VP of Services
Dec. 2, 2025
Dec. 2, 2025
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