Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,107
chart
#2,001
All reviews
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Jan. 12, 2021
Great and helpful customer service that always answers really fast! They really care about helping you.
Jan. 11, 2021
I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.
Jan. 11, 2021
Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.
Jan. 8, 2021
Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.
June 10, 2022
We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)
Jan. 7, 2021
Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!
Jan. 6, 2021
Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful
Jan. 5, 2021
Great customer support! I had an issue with a notification email and their support team helped all the way.
Jan. 5, 2021
We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.
Jan. 5, 2021
Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.
Jan. 4, 2021
The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.
Jan. 4, 2021
Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.
Dec. 31, 2020
There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.
Dec. 30, 2020
So far it's working flawlessly for my coffee subscription company. What I love about the experience so far is that the online support I am receiving is good and thorough. For a newby like me, it's a somewhat complex install because it requires learning Shopify really well and making it work with ReCharge, with the help of support I was able to get it working right. I didn't have to wait long and they were great!
Dec. 29, 2020
Recharge is pretty simple to use and has great customer service. I would recommend this app if you are looking for a good subscription option to your website.
Aug. 24, 2021
George O. did great at answering my questions precisely in a timely matter. This helped me resolve my issues quickly and get back to normal operations. It was a great experience for me.
Dec. 30, 2022
I wish I could give this app 1/2 a star. Initially, app worked as expected - but over the last year, we have experienced key functionality failures. My business missed out on thousands of dollars that were supposed to be auto-charged by this app and despite the date being set... it did not charge the customers. Now we have to go back and attempt to manually reach out to each customer for those payments. What a nightmare and embarrassment. I will no longer be using this app. Oh and there is no way to contact a live rep - only via emails. Wish I never used this service.
Dec. 27, 2020
Great app, easy to use and customize, and it was a big improvement over a competitors app we were using. The best part, the support is always responsive and friendly!
Aug. 4, 2021
Brandon was super helpful - service is delightful and the app is always easy to use. Loving the new UX changes!