Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,103
chart
#2,155
All reviews
Review RSS Feed
Oct. 3, 2025
John on chat support helped me quickly and efficiently. I started up subscriptions on my own and made some mistakes. John helped get them fixed asap! Recharge makes it simple and easy :)
Appreciate you taking the time to share this. I am glad John was able to get everything fixed quickly and make the process smooth. Ty Bailey | VP of Services
Oct. 3, 2025
Top notch customer service!!
Thanks so much for the kind words. We are proud to provide top-notch support to our merchants. Ty Bailey | VP of Services
Oct. 3, 2025
The Recharge customer service is great! There are so many nuances to running a subscription service and they always help quickly and properly identify the issues and resolve them.
This is fantastic feedback. We know running a subscription service can be complex, and I am glad our team has consistently provided the help you need. Ty Bailey | VP of Services
Oct. 2, 2025
Matt was SO helpful! Give him a raise!
Appreciate the kind words about Matt. He will be thrilled to hear this. Ty Bailey | VP of Services
March 6, 2026
Nena was very knowledgeable and helpful
Thank you for the review. Quick and easy resolutions are what we aim for, and I am glad we delivered. Ty Bailey | VP of Services
Oct. 1, 2025
Juan was a great help. He really provided a step by step on how to resolve my issue and made what seemed like a complicated process, a very simple process
Thanks for calling out Juan’s work. It is great to hear he made what seemed complicated into something simple and easy to resolve. Ty Bailey | VP of Services
Oct. 1, 2025
Look no further! Recharge is #1
We love hearing this. Thanks for the confidence and the strong endorsement. Ty Bailey | VP of Services
Oct. 1, 2025
Yajaira didn't stop until a solution was found. I was being bounced back and forth between Shopify and Recharge - until I got connected with Yajaira. In less than 24 hours, the problem was identified and I was provided a solution that worked. Thanks!
Using app
Almost 2 years
Total reviews
1
Average rating
5.0
Thank you for sharing this. I am so glad Yajaira was able to find a solution quickly and take ownership of the issue. We appreciate your patience and recognition. Ty Bailey | VP of Services
Oct. 1, 2025
I have been very fortunate to have worked with Hoa, Vincent and Matthew! I felt very well informed, they are quick to answer questions and have a great understanding of what they are doing :)
Appreciate this kind feedback. I am happy to hear Hoa, Vincent, and Matthew kept things clear and responsive throughout your experience. Ty Bailey | VP of Services
Oct. 1, 2025
Nikola has been very helpful and very detailed with his explanation regarding my concern.
Thanks for highlighting Nikola’s help. We are glad he was able to provide such clear and detailed support. Ty Bailey | VP of Services
Dec. 5, 2025
Amber was amazing helping me out with some technical adjustments today with my subscription orders. Very appreciative of her expertise!
This is such a wonderful review. I am thrilled Hoa could guide your team through onboarding and that his expertise made the process smoother. Ty Bailey | VP of Services
Sept. 30, 2025
Hoa Vuong has been quite helpful in getting Recharge implemented and running. We appreciate the stable platform for our customers.
Thank you for your note. I am happy to hear Hoa helped with your implementation and that Recharge has provided stability for your customers. Ty Bailey | VP of Services
Sept. 30, 2025
Hoa was very helpful
Using app
6 months
Total reviews
1
Average rating
5.0
Thanks for recognizing Hoa’s support. We appreciate your feedback and are glad the experience was a good one. Ty Bailey | VP of Services
Sept. 30, 2025
ReCharge is really awesome to use, and their customer support is very friendly!
Thank you for the review. We are thrilled you find Recharge easy to use and that our team has been friendly and helpful. Ty Bailey | VP of Services
Sept. 30, 2025
Hoa Vuong was very helpful for my brand Respire :)
Thanks for sharing this. We are glad Hoa was able to help and that your experience with Recharge has been positive. Ty Bailey | VP of Services
Sept. 29, 2025
Yajaira was super helpful and knowledgeable about Recharge processes. Her assistance today was super invaluable. Great agent!!!
Appreciate the thoughtful feedback. Yajaira truly cares about helping merchants succeed, and I am happy she was able to provide such valuable support. Ty Bailey | VP of Services
Sept. 29, 2025
Great customer service!!
Thank you for the kind words. We are glad our customer service team made a great impression. Ty Bailey | VP of Services
Sept. 28, 2025
We are grateful for your five star review. Ty Bailey | VP of Services
Dec. 8, 2025
Recharge was wonderful and helpful. We had some surprise charges that Recharge handled and helped us with. One thing to note is that there is no phone support. All support is over email but they are quick to reply to emails. The other thing to note for small businesses is we recommend you review the bills each month to understand the charges and ask Recharge if there is something you don’t understand. They are great about explaining bills. There was a glitch where a customer ordered and shipping was not charged but it was supposed to be charged. We still don’t know why this happened so our recommendation is to talk to Recharge and find out the details about your account. Good luck to all the small businesses out there. Thank you Recharge for helping us.
I am sorry to hear this has been your experience. I understand how frustrating that must feel, especially as a new business. We would like the chance to review what happened and make it right. Our team will reach out to learn more and help resolve your concerns. Ty Bailey | VP of Services
Sept. 25, 2025
Thanks for the strong rating. We appreciate your trust and support. Ty Bailey | VP of Services