Recharge Subscriptions

Sept. 18, 2023

I wanted to give this review a 3 or 4-star rating, as there's always room for improvement! However, I specifically want to commend their technical support. I've been in contact with them multiple times this month, and I must say, they have impressed me with their in-depth knowledge, effective solutions, and prompt responses. Keep up the good work, guys!

Sept. 15, 2023

Customer service is always fast and responsive. Follow up to make sure issue has been resolved is also great.

Sept. 15, 2023

Recharge has been a great subscription platform for our company. There have been some hiccups and issues pop up but our velocity account manager Ben Grunert has been there every step of the way to help us solve problems and reach our goals. This review is really 5 starts for Ben because his efforts and level of service are what have made our experience with Recharge positive. He is quick to answer any questions we have and always working hard to find solutions fo us anytime we bring something up with him. The app itself is good and fairly easy to use but it's Ben's commitment to supporting our company that have made using recharge a 5 star experience.

Sept. 14, 2023

Sept. 13, 2023

There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet.

Sept. 12, 2023

Very helpful customer service and great app.

Sept. 12, 2023

So far so good. Their support is always prompt and detailed. App works as intended!

Sept. 7, 2023

Solid platform that's always coming out with new features, and good support. Adam B. knows his stuff. thanks guys!

Sept. 6, 2023

This app has a ton of functionality and their support is stellar. Strongly recommend.

Aug. 31, 2023

We made the switch to ReCharge a few years ago (away from Bold) and have been really happy. ReCharge is the obvious leader in subscription management on Shopify highlighted by the capabilities that are available to consumers and admins. The continued investment in feature development is what will keep us around until someone else in the space can prove that they've got a superior product. Only non-positive comment is that it's expensive. We believe that you get what you pay for, but we'll definitely give Shopify Subscriptions a hard look once they have a fully baked solution.

Aug. 30, 2023

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience. Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!

Aug. 28, 2023

Love the customer service at recharge! They are always super helpful and make things easy. I would recommend this app to anyone.

Aug. 21, 2023

John Muhlenberg gave us the best customer success experience ever! Give this man a promotion. We had to migrate our subscribers from an off-shopify platform which was a huge pain, but John was extremely patient and supportive throughout the whole process. 10 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Aug. 21, 2023

Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.

Aug. 17, 2023

Had an odd issue on my site that was blocking customers from being able to subscribe. Taylor (chat host) went above and beyond to help trouble shoot the issue. He was able to get it fixed! So happy with this app and their customer service!

Aug. 12, 2023

Great app and easy to use .... customer service is hands down the best customer service we have experienced in a long time from any company

Aug. 10, 2023

Malik's exceptional assistance made resolving my issue incredibly easy and seamless. His prompt and efficient support truly exceeded my expectations. I am highly impressed with the level of service I received. Thank you, Malik!

Aug. 10, 2023

By far the best subscription app on the market. Really excited about the upcoming feature releases - fantastic product and support!

Aug. 9, 2023

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service. Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

Aug. 3, 2023

Matt helped us solve our issue and was great at communicating! He did a great job troubleshooting and ensuring that everyone involved knew what was going on.