Recharge Subscriptions App
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We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Vuk was very helpful and solved my issue quickly! Kudos!!!
We are proud to support your team and grateful for the trust you have placed in us. - Ty Bailey | VP of Services
Thanks for being part of the journey and for continuing to grow with us. - Ty Bailey | VP of Services
Thank you for the five-star rating. We are glad to be part of your journey and look forward to supporting your continued success. Ty Bailey | VP of Services
Thanks so much for the great rating. We appreciate your support and are here whenever you need us. Ty Bailey | VP of Services
Renata the agent that helped me was informative, efficient, and concise. She took into consideration when making sure the work flow isn't hindered or delayed.
Thank you so much for your kind words about Renata. I’m glad she was able to support you efficiently and keep everything on track. We really appreciate you taking the time to let us know. - Ty Bailey | VP of Services
Ola was helpful and efficient!
Thanks for sharing your experience. I’m happy to hear John made a great impression with his knowledge and efficiency. We’ll be sure to pass along the shoutout. - Ty Bailey | VP of Services
Difficult to find customer support access, but once you get them they are very good.
Thanks for the honest feedback. We’re always working to make it easier to get help when you need it. I’m glad our team delivered once you connected with them. Ty Bailey | VP of Services
Great product and excellent support when we recently had an issue due to a website rebuild. Nikola C was excellent in asking the right questions and implementing a solution that was clearly explained.
Thank you for the thoughtful note. Rebuilds can be tricky so it’s great to hear Nikola was able to guide you through it clearly and effectively. We’ll make sure he sees this. - Ty Bailey | VP of Services
Does what it says. Easy interface to add what you want to do, and customer and chat support has been great and responsive when we run into any issues.
Appreciate your review. It means a lot that our support team has been there for you when it counted. Glad the platform is working well for you too. Ty Bailey | VP of Services
Thank you for the five stars. We’re grateful to have you with us and look forward to continuing to support your team. Ty Bailey | VP of Services
Best subscription app, been using for years. Great CS, easy to use, 10/10 thank you!
We love hearing this. Thanks for being with us over the years and for recognizing the team’s effort. - Ty Bailey | VP of Services
An absolute must for any food company selling DTC. Hands down best experience, as well as customer support.
Thank you for this amazing feedback. We’re proud to support DTC food brands like yours and it’s great to know the experience and support have made a difference. - Ty Bailey | VP of Services
I was having trouble with setting coupons but was able to get step by step instructions that were really helpful!
I’m so glad Yajaira’s video was helpful. Navigating between platforms can be frustrating so I really appreciate you calling out her support. - Ty Bailey | VP of Services
We transitioned to Recharge with the expectation of achieving certain functionalities for our business. While Recharge is a robust platform with extensive reporting capabilities, we ultimately found that it wasn't the ideal fit for our specific operational needs at this time. We also experienced a learning curve in adapting to the system. Regarding support, initial interactions with the chatbot were not what we anticipated, but once we engaged with the human support staff, we found them to be very helpful and knowledgeable in assisting us.
I'm sorry to hear that your experience hasn’t met expectations. We take pricing concerns seriously and understand your frustration. I've flagged your feedback with our support and product teams so we can review how we communicate value and provide help more effectively. Ty Bailey | VP of Services
Thank you for the 5-star review. We appreciate your support and are glad you’re enjoying Recharge. Ty Bailey | VP of Services
Pierre L. Was amazing helping me figure out some product issues! Love this app
Thanks for the shoutout. I’m glad Pierre was able to assist with your product questions. We appreciate the kind words. Ty Bailey | VP of Services
Such an incredibly big fan of Recharge. One of the most powerful tools on Shopify currently and it's like 20 tools in one. Their support is crazy helpful too. Big shoutout to Pierre L., Duska, Zachary, Hoa (best implementation engineer out there) and so many more. If you're a subscription based company, don't waste your time with any of the other apps, trust me.
We’re honored by your feedback and thrilled that Recharge is such a powerful tool for your team. I’ll be sure to share your kind words with Pierre, Duska, and the rest of the crew. Ty Bailey | VP of Services
Recharge customer service reps are the BEST. Ola was SO helpful and patient as we worked through some hiccups with win backs. I'm really pleased Recharge listened and lowered pricing for small businesses. They're investing in more tools, which I am excited to use. Highly recommend.
Thank you for the honest feedback. We understand the impact of pricing on small businesses and appreciate your recognition of the improvements and support. We’ll continue working to deliver strong value. Ty Bailey | VP of Services
Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!
We appreciate you taking the time to leave a five star review - and for the shoutout to Zachary! Ty Bailey | VP of Services
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