Recharge Subscriptions

Feb. 13, 2023

Renata was a responsive support Rep. She understood our mission and goal and found solutions. She walked me through our options and solutions, provided a timely update, and sent a video to reference in case I need to make these updates myself in the future. One of the best Recharge Reps I have worked with!

Feb. 13, 2023

Customer service is great, responsive, and thorough! Much higher level of service than I expected, Olivia is great!!!

Feb. 10, 2023

Definitivamente, la mejor solución para ofrecer suscripciones en tu tienda online, Funciona bien en México siempre y cuando tengas Stripe o Paypal como pasarela de pago. El equipo de Recharge es muy profesional y el seguimiento y soporte que dan es increíble. Lo único malo es que TODA la comunicación con ellos es en inglés (videollamadas y correos) sería buenísimo que tuvieran un representante que hable en español.

Feb. 8, 2023

Was pretty seamless to get up and running. The user experience is great but the best part is the support. They go above and beyond to keep the app functioning.

Feb. 7, 2023

This app has been fantastic for our subscription program. I've also been impressed with their customer support either by chat or email. I recently had a rather big issue and the support rep, Norm, was great. He provided me step-by-step instructions and I was able to get the problem resolved.

Feb. 7, 2023

Really enjoyed the support I received from Jaden, I was having some behind the scene issues with my email notifications and the problem was solved with just a few emails back and forth. Thanks!! Your friends at The Fabric Loft!

Feb. 6, 2023

Reliable service, excellent support.

Feb. 2, 2023

Recharge has been awesome for our business, significantly improving our subscription offer for customers and our team. Their customer service is always helpful and solution seeking.

Feb. 2, 2023

Recharge support is fantastic and it's been my default recommended subscription solution. The few times we've needed to get in contact about our migration to the new version, pricing concerns or API issues they've always been quick to help. Their product does everything we need and their API has allowed us to integrate our subscription data in to other systems.

Feb. 2, 2023

Recharge has the best customer service ever! They are so quick and helpful. We have a high volume of subscriptions and have run into some issues and the team, especially Juan C., have been very hands on in helping us come up with a temporary solution.

Jan. 22, 2023

LOVE this app. I have been using it for years for my subscription products. It is easy for me and easy for customers to manage their subscriptions. Great customer service!

Jan. 16, 2023

We've looked into Recharge as we will be exploring subscription options in the future for our business. Set up was simple, quick, and easy. I also spoke with Ben from their team who provided insight on the product and was very helpful. Looking forward to being able to leverage the app to see further growth for our e-commerce portion of business.

Dec. 15, 2022

Waited a little while but the response came within 12 hrs. Probably due to different time zones. I must say, Recharge has one of the most helpful support teams. Julmar responded and assisted promptly with patience and displayed expert knowledge on the platform. What felt daunting in the beginning diminished quickly. Thank you Julmar and I'm quite happy with the level of integration and modularity this app has to offer. One customer has already feedbacked positively...a great experience is certainly beneficial to any business.

Dec. 7, 2022

Can't say enough great things about the support provided by Recharge. We were originally using Bold Recurring orders to allow the customer to build their recurring own box of fish at Sizzlefish.com but wanted customers to be able to add-on custom packages and items through their subscription portal. We had contracted an agency to help us build our checkout and modified customer portal but after countless missed deadlines and a complete failure to deliver a working final product, we cut ties with the agency. Luckily Jairus Streight from ReCharge stepped in to help guide our in-house team toward a finished product. Jairus provided every resource we could ask for, assisted with debugging parts of our code, and explained very technical concepts regarding Recharge's APIs and developer docs in a way that our team could understand and act on. When it was time to launch our new subscription checkout and portal + migrate thousands of customers over from Bold, Jairus stayed several hours beyond his normal working hours to ensure the launch went successfully and that any discrepancies were ironed out. Recharge has gone above and beyond for our company to ensure that our needs are met and so far we have found the product to be superior to that of many of their competitors in terms of scalability, functionality, reporting, and user experience.

May 1, 2023

I can't say enough good things about Recharge! Easy set-up, simple navigation in the admin portal, great 'help' articles. Our customers can easily manage their subscriptions (we use the Novum theme), and Recharge is always adding great new features. But most of all, their support staff is stellar - very thorough, and they always include screenshots. Highly recommended. Pro tip: make sure to enable cc of all customer notifications to a folder in your inbox. This has really helped us out when disputing chargebacks.

Dec. 2, 2022

We've just started using the app, but so far we've gotten a ton of support from the Recharge team to get set up. They were so helpful during migration and answered all of our questions so well. Excited to implement all the features it offers!

Dec. 1, 2022

J'utilise l'application pour permettre à nos clients de s'abonner à nos produits. Cela fonctionne très bien et l'assistance est très réactive.

Nov. 28, 2022

Amazing! I would upgrade so you can get phone support if you are migrating current subscribers from another app.

Nov. 21, 2022

Recharge has a great back end and very clear logic, which has been easy to match up to our business needs. The help we have received from the Growth and Support teams has been priceless, and enabled us to navigate around roadblocks with innovative solutions.

Nov. 18, 2022

Fantastic Subscription Service! It has so many features, great CS, smooth interface, and the "Bundles" tool is AWESOME!