Recharge Subscriptions App

Aug. 25, 2022

I am updating my review based on more recent experience with recharge. I migrated from a popular platform that sells only subscription boxes, and I'll be honest, I experienced a lot of challenges in the first month on the app. By the time I found Matt and Nick, I was beyond frustrated. But in the end, they saved the day. Nick helped clean up the migration issues in the "nick" of time before my customers renewed. And Matt ensured all of my other questions were answered thoroughly and in a timely manner. There are areas on the app that can use improvement. Specifically, a way to add a ship-date (instead of being on the same date of the renewal), and a more user-friendly customer portal. On the bright side, I learned how to use the app quickly, by running through these issues together with the customer service team, and my customers barely noticed the massive work we did behind the scenes, as it was a mostly-seamless transition on the customer-facing side.

July 25, 2022

The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.

May 27, 2022

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works) - WYSIWYG editor to updating email notification templates - A more intuitive way to offer free shipping for subscribers only

April 22, 2022

The is brilliant and the team were fantastic to work with, very helpful and quickly turned around some of the challenges I had.

April 21, 2022

We converted to Shopify 2.0 and worked with your team, specifically Matt A., to make sure everything transitioned smoothly. We had to reset our system but everything worked out great!

April 21, 2022

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

July 26, 2022

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.

April 12, 2022

They have a great support team that always provides good technical support, sales are going better than before using the app.

March 25, 2022

The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.

Feb. 23, 2022

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.

Feb. 16, 2022

Overall the app works, the updated interface is a lot more user friendly, but I wish some things were easier, especially from the customer pov.

Feb. 15, 2022

This app works fairly well for what it's meant for however, there are a few things I do not like about it. I'll start with what I like about it first. Pros: The Recharge customer service team is very responsive and super helpful. I was using a different subscription app previously and was in search for a better one. This one is better than what I was using but I feel that it could still offer more. Customers who are subscribed are able to add other products to a future subscription order as a one-time purchase, so that the added product is only added to one order and not all future orders. This is something the previous app I was using did not offer. Cons: There is no pickup option so that local customers can subscribe to my products and pick up their order, so I had to build a work-around. If you use the Recharge check-out there is an option to add notes to customers subscriptions that will show on future orders however, if you use the Shopify check-out this option does not exist. I find this extremely inconvenient if you need to leave a note on the customer's next order, or on all future orders - you can't. I use to use a different subscription app and decided to switch to Recharge. The migration went fairly smooth however, I kept finding several orders that randomly had free shipping and no one seemed to know how or why. I believe this issue has finally been resolved and must have had something to do with the migration I hope. When I have a store wide sale, I use an app that changes/discounts the prices of all of my products. If someone were to subscribe during a sale, all of their future orders will reflect the sale discount, as well as my subscription discount that I offer. So my team has to go through new subscriptions after every sale and adjust the prices. I believe this could be resolved by using a discount code for my sales rather than changing all of my prices however, I apply different discounts to different products so a discount code with one discount to apply to all orders doesn't really work well for me. If a product goes out of stock on my Shopify store, Recharge doesn't know and customers can still add the items as one-time purchases to future subscription orders. So you have to have a collection of products that are specifically the only products that can be added as one-time purchases, and when one goes out of stock you need to remove it from the collection. I will continue to use this app as I don't think there is a better option right now

Feb. 15, 2022

The app is a little bit confusing with its features - it's not as straightforward. However, the customer support is amazing and quick and resolved my query quickly 5 out of 5.

Feb. 10, 2022

We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!

Feb. 8, 2024

We've been using Recharge for a while now. It works better than other subscription software we have had. I will say I find their help documentation generally confusing - like it's written for someone more tech minded. However, their customer support usually responds within 24 hours and is helpful.

March 28, 2024

Really appreciate the support I received from Max! I sent an email to support and within 35 minutes Max was on it. Max was very personable and helped me to troubleshoot my issues, and he made sure he resolved all my issues before closing my inquiry. Our Recharge Rep, Paul, has been one of the best Client Success Managers I've ever worked with. He personally cares about our company's success as well as the success of my individual projects, and he is willing to meet on a whim to help unblock me whenever possible. Thanks for all your help Paul, we couldn't move so quickly without you! Overall, the Recharge team has been great and is a huge reason I would recommend the brand to other companies! I took a star off due to some technical constraints but they are minor.

Nov. 29, 2021

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

Nov. 22, 2021

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

May 15, 2025

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app. Just annoying to have to go through a chatbot but this is customer service 2025 ...

Nov. 17, 2021

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.