Recharge Subscriptions App
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Recharge has been a very useful app for our business. It allows us to manage hundreds of weekly subscriptions and service is stellar. Recently Darius J. helped me with an issue that required some technical savvy. Beyond putting the changes through for me, he also explained each step of the process and also sent screenshots so that I can make updates on my own in the future. Recharge has been a great business partner.
Thank you so much for this wonderful review! Managing hundreds of weekly subscriptions is no small task, and we're really glad Recharge has been up to it. What you described about Darius - walking you through each step, sending screenshots, and making sure you'd be able to do it yourself next time - that's the kind of support we genuinely care about delivering. We'll make sure he sees this. Thank you for being such a valued merchant!
Thank you for the 5 stars, Burst Nutrition! We appreciate your support and are happy to have you with us. Reach out anytime you need anything!
Thank you for the 5 stars, Freya! We appreciate your support and are glad to be powering your subscriptions. We're here whenever you need us!
excellent support
Excellent support is what we strive for every single day, so this means a lot. Thank you for the kind words and the 5 stars!
Thank you for the 5 stars, MAKEUP BY MARIO! We truly appreciate your support and are glad to have you with us. Don't hesitate to reach out anytime!
Sterling was able to help me add the fall back products for our bundles. Sterling was very patient and provided me photos and links to make my life easier
Customer service responses are fast and thorough. This gives me peace of mind that any issues we have had are dealt with effectively. Importantly, our customers appreciate the fast response time to any issues they have.
Thank you for this thoughtful review! The point you raised about your own customers feeling the impact of fast response times really resonates with us. Subscription support isn't just about the merchant experience - it ripples out to your customers too, and we take that seriously. So glad it's showing up that way for your business!
Thank you for the 5 stars, Le Jardin Switzerland! We're grateful for your support and glad to have you with us. We're here whenever you need anything!
We've used Recharge as our subscription provider partner for several years and have been impressed with its functionality and particularly the account support we've received! Would definitely recommend.
Thank you so much for this! A few years in and still going strong - that means a lot to us. We're really glad both the platform functionality and your account support have impressed you along the way. We appreciate the recommendation and look forward to continuing to be a great partner for you!
Excellent experience ~ far and away the customer service is exceptional with tech issues getting fast and high quality responses so we can resolve things quickly and quietly.
Thank you for this! Fast, high quality responses that let you resolve things quickly and quietly - that's exactly the experience we want every merchant to have. Really glad it's been landing that way for you. We appreciate the kind words and the 5 stars!
Jaden W was so perfect to walk me through my questions, taught me processes and really cared about the way customers experience our brand on our site. I went in thinking my questions were dumb but he made me feel validated and seen. I cannot sing his praises enough!
Thank you so much for taking the time to share this! Jaden W is going to be so happy to read this and we will absolutely make sure he sees it. Feeling validated and supported when you reach out for help is so important to us, and knowing that came through for you genuinely means a lot. No question is ever a dumb one, and we're really glad Jaden was able to make that clear while also walking you through everything thoroughly. Thank you for being such a wonderful Recharge merchant!
Thank you for the 5 stars, Pharmalynk Marketplace! We truly appreciate your support and are glad to be part of your subscription business. Reach out anytime you need us!
Thank you so much for the 5 stars, LEVO Oil Infusion! We really appreciate your support and are happy to have you with us. Don't hesitate to reach out anytime!
I had a great experience dealing with Recharge support, especially with the rep Nena. She was able to help me identify why I had subscription pricing errors and clearly, in a detailed way, told me how I can fix it. I was able to do that very quickly.
Thank you so much for this thoughtful review! Diagnosing a pricing issue and then explaining it clearly enough for you to fix it yourself right away - that's exactly the kind of support experience we want every merchant to have. Nena will be so happy to hear this and we'll make sure she sees it. We're really glad you reached out!
zachery was a great help to me to!
Thank you so much for the shout out to Zachary - and we're so glad you've had a five star experience with Recharge! We appreciate your review.
Juan was awesome and so helpful with all the tech issues we have with our customers' subscription
Thank you for sharing this! Subscription tech issues can get complicated fast and we're really glad Juan was there to work through all of it with you. We'll make sure he hears this. We appreciate the kind words!
Very helpful and prompt
Helpful and prompt - two things we genuinely care about delivering every time. Thank you for noticing and for taking the time to share. We appreciate the 5 stars!
Juan was incredibly helpful in helping us solve our issues over a few days. We are very happy with this app overall!
Thank you so much! Working through tricky issues over multiple days takes patience on both sides, and we're really glad Juan was able to stay with you through it to a resolution. We'll make sure he sees this. So happy to hear you're enjoying the app overall!
They are very good. They take care of everything. :)) I am very happy with them.
Thank you for the kind words! Taking care of our merchants is what we're here for, and it's wonderful to know you feel that way. We're so glad you're happy with Recharge!
Thank you for the 5 stars, CigarClub.com! We really appreciate your support and are glad to be part of your subscription business. We're here whenever you need us!
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