All reviews

Rating Breakdown

  • 5
    85% (1,597 ratings)
  • 4
    6% (113 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (108 ratings)
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5 / 5 Share

March 12, 2022

Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself. Thank you!

Store

Roll Up

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 11, 2022

Gordon C helped me navigate some challenges to our program and helped get it up and off the ground quickly.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

Gordon C helped me with setting up all the messages and products and solved a few bugs with the portal.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

Gordon C helped me get this store up and running the way I wanted to. He was always prompt with his answers to my questions.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

Ben in customer support is excellent! He helped us with our issue and was able to have our pending subscriptions processed the same day!

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2022

I worked with Dora at Recharge to work out some customisations and she helped me get 3 tasks done within the first 24 hours. Super helpful!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2022

I love this app and company! We have been with them for years. We recently decided to upgrade to a unified Shopify checkout, and the process was AMAZING! Seriously, Joey (if you see this!) I am over-the-moon grateful for all of your help and support along the way. You've been so responsive and thoroughly helpful! I've done a lot of integrations, etc. and I've never felt more confident and safe making a major update. Thank you Recharge (and Joey from support) for everything!

Store

SEEN

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

March 9, 2022

Rachel was extremely helpful! She resolved my inquiry efficiently and was very friendly. Thank you!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2023

We've been super happy with ReCharge! The customer support is amazing - we've always got a fast response and help, when needed. Could easily recommend! Special thanks also to Nick from the e-shop Genius – he did an amazing job and answered super quickly to everything!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2022

The supports are responsive and they gladly assisted me with some issues I faced and some clarifications. Thumbs up!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2022

Amazing customer service, very efficient. My issue was resolved within an hour. User friendly website, lots of staff can use with next to no training as it is very accessible.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 8, 2022

Only app I could find that allows temporary subscriptions. Works very well with lots of customisations. Support is also very good, they fixed it when it wasn't working on our site. Only criticism is temporary subscriptions look permanent on the front-end.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2022

This app is very easy to use and install. I like the ease it which it integrates with the Shopify app and I can turn on subscriptions in a snap. The only thing I'm trying to figure out is the notifications piece so that I know when someone pushes back a subscription or not, but I'm sure all I have to do is contact the helpful customer service team. The customer service is AWESOME - super fast and responsive. I highly recommend Recharge even if just for the customer service team that provides support.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2022

Miley really helped with my query regarding one of our customer subscriptions - really appreciate her swift reply, and quick actions for me.

Using app

Over 6 years

Total reviews

4

Average rating

4.5

5 / 5 Share

April 17, 2023

I've been working hard at setting up my Shopify business and my products require customizations to how subscriptions are handled. I had a few issues that I ran into but the Recharge team provided fantastic support in helping resolve them. Adam was great in following up and was happy to go on the journey of figuring out what my issues were and how to get them fixed. Great customer service!

Store

JuuJBox

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2022

I discovered an issue in our recharge system and could not figure out the solution. I contacted recharge via their live chat and received an incredible fast and effective help from Juan C. He solved the issue for me and made sure he helped me in an efficient and friendly way! Amazing support, thank you!

Store

Vejo

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 1, 2022

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 26, 2022

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2022

Tech support is responsive and helpful. Also why do I have to type in 100 characters? That seems a strange thing to do. lol. Anyways, Chantz was great.

Using app

Over 1 year

Total reviews

1

Average rating

5.0