Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,994
chart
#1,924
All reviews
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Feb. 2, 2023
Recharge has been awesome for our business, significantly improving our subscription offer for customers and our team. Their customer service is always helpful and solution seeking.
Feb. 2, 2023
Recharge has the best customer service ever! They are so quick and helpful. We have a high volume of subscriptions and have run into some issues and the team, especially Juan C., have been very hands on in helping us come up with a temporary solution.
Dec. 15, 2022
Waited a little while but the response came within 12 hrs. Probably due to different time zones. I must say, Recharge has one of the most helpful support teams. Julmar responded and assisted promptly with patience and displayed expert knowledge on the platform. What felt daunting in the beginning diminished quickly. Thank you Julmar and I'm quite happy with the level of integration and modularity this app has to offer. One customer has already feedbacked positively...a great experience is certainly beneficial to any business.
Dec. 7, 2022
Can't say enough great things about the support provided by Recharge. We were originally using Bold Recurring orders to allow the customer to build their recurring own box of fish at Sizzlefish.com but wanted customers to be able to add-on custom packages and items through their subscription portal. We had contracted an agency to help us build our checkout and modified customer portal but after countless missed deadlines and a complete failure to deliver a working final product, we cut ties with the agency. Luckily Jairus Streight from ReCharge stepped in to help guide our in-house team toward a finished product. Jairus provided every resource we could ask for, assisted with debugging parts of our code, and explained very technical concepts regarding Recharge's APIs and developer docs in a way that our team could understand and act on. When it was time to launch our new subscription checkout and portal + migrate thousands of customers over from Bold, Jairus stayed several hours beyond his normal working hours to ensure the launch went successfully and that any discrepancies were ironed out. Recharge has gone above and beyond for our company to ensure that our needs are met and so far we have found the product to be superior to that of many of their competitors in terms of scalability, functionality, reporting, and user experience.
May 1, 2023
I can't say enough good things about Recharge! Easy set-up, simple navigation in the admin portal, great 'help' articles. Our customers can easily manage their subscriptions (we use the Novum theme), and Recharge is always adding great new features. But most of all, their support staff is stellar - very thorough, and they always include screenshots. Highly recommended. Pro tip: make sure to enable cc of all customer notifications to a folder in your inbox. This has really helped us out when disputing chargebacks.
Dec. 2, 2022
We've just started using the app, but so far we've gotten a ton of support from the Recharge team to get set up. They were so helpful during migration and answered all of our questions so well. Excited to implement all the features it offers!
Nov. 28, 2022
Amazing! I would upgrade so you can get phone support if you are migrating current subscribers from another app.
Nov. 21, 2022
Recharge has a great back end and very clear logic, which has been easy to match up to our business needs. The help we have received from the Growth and Support teams has been priceless, and enabled us to navigate around roadblocks with innovative solutions.
Nov. 18, 2022
Fantastic Subscription Service! It has so many features, great CS, smooth interface, and the "Bundles" tool is AWESOME!
Nov. 16, 2022
This is a great app that gives my customers peace of mind that their product will ship without having to manually order every month.
Nov. 15, 2022
Excellent App to increase ACV. The customer service is also GREAT! Matt made sure to take care of all our concerns. A++
Nov. 14, 2022
We've been using Recharge for a few years now, and it has made our subscription business sing. Recently, we worked with Nick at E-shop Genius on some modifications to our site, and he was a dream to work with as well. He was responsive, understood our needs, and executed the work quickly. I'm confident we'll get the most out of Recharge moving forward thanks to his help.
Nov. 11, 2022
Excellent Customer Support by Christian. He checked into the issues for me and assisted me to resolve them without delay. I was having issues with the Subscription Management opt in page not appearing and also I was having issues with customers not being able to easily find how to manage their subscriptions without digging through emails. Christian assisted me to create menu items that would provide customers a direct link to their Recharge Login and Also worked out the kinks and got my Subscription Management via Text page to load properly. This is what I call customer service. He provided immediate solutions and supporting documentation and also noticed that my email was not accurate and thus the reason why I was not getting Chat transcripts which provide me with details and links and graphics for future reference so this all was not a waste of time and everything just disappears and I have nothing. this made my experience incredibly useful and productive instead of putting the entire burden on me when I am already frustrated and just want to give my customers what they want. I am fine with readying articles and doing my due diligence but when someone can assist like Christian and understand where I am stuck and make everything work for me, this is true value and why I would continue to use this ReCharge subscription service and make me feel valued as a customer. Thank you Christian, you are a value to your organization
Nov. 10, 2022
Great onboarding help! Arlon was amazing! So knowledgeable! Very happy to begin this partnership with Recharge!
Nov. 9, 2022
The customer support for this app is excellent! Every time I have needed help or had a question they are highly responsive and get the task resolved quickly. The app itself is also very user friendly and works as it should.
Nov. 9, 2022
Very easy to setup the app to work, but due to the way our site was designed, we needed some custom functionality. The customization in the app is quite limited so we needed some assistance - we contacted Recharge support and they directed us to their merchant dev program, where we ended up finding Nick from e-shop Genius. They helped us setup the app to function exactly as we wanted, and all for free! Nick was very responsive to our questions.
Oct. 31, 2022
Amazing customer service support team and app - they provided fast replies and went over and above to help with our migration from woocommerce to Shopify
Oct. 23, 2022
Great customer support team! I've been impressed with how quickly and proficient everyone is along with the high level support of the senior level staff. Superb!
Oct. 20, 2022
We needed a way to manage our growing subscription business with our Shopify store and landed on ReCharge. As with all integrations, there are things to learn and watch out for - make sure to sync your products and test any changes(!) - but that is usually just par for the course for IT projects. The team at ReCharge has been very responsive to our requests for technical assistance and also have resources providing input on general strategy and opportunities to improve customer experience, which we don't usually see from other Shopify third-party app providers. We're still learning and customizing our setup, but so far things are looking good!