Recharge Subscriptions App

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

This app is helpful for me to grow my business (though it does have some bugs occasionally) Support staff is attentive and helpful when I emailed them. Thumbs up!

ReCharge has some real positives, however it does have some drawbacks. It is not particularly user friendly in the first instance. After working with ReCharge for a while it is now excellent, but it takes a moment to work out the most effective way to use it.

Good app, easy and straightforward to use. Not many customizations available for the look and feel on the site however.

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

After installing the app, our store encountered theme issues. Recharge helped us out and we found a good solution to the problem. Now, everything runs smoothly.

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

The support is great, but it does lack some features I wish it had. Would love to be able to charge customers on the same day each month and/or schedule cut-off dates for new subscribers.

Easy to install. Nice sales and support team. It would be nice if it worked better in Safari. No problems with Chrome

Their customer service is excellent, they sort any problems in a flash. I also like how it integrates with other apps like Klaviyo.

We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. The customer service is always very responsive and helpfull.

Jessie M has been an amazing help with some of our questions regarding bulk updates for our subscription items. Overall, the app is easy to use and we have nothing but good things to say about the service we got from Jessie recently - would highly recommend!

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker. Recently chatted with Dalia which was a great experience.

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.

Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!

Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)