Recharge Subscriptions App

June 22, 2021

Good app, easy and straightforward to use. Not many customizations available for the look and feel on the site however.

June 8, 2021

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

June 29, 2021

After installing the app, our store encountered theme issues. Recharge helped us out and we found a good solution to the problem. Now, everything runs smoothly.

May 12, 2021

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

May 10, 2021

The support is great, but it does lack some features I wish it had. Would love to be able to charge customers on the same day each month and/or schedule cut-off dates for new subscribers.

May 5, 2021

Easy to install. Nice sales and support team. It would be nice if it worked better in Safari. No problems with Chrome

April 28, 2021

Their customer service is excellent, they sort any problems in a flash. I also like how it integrates with other apps like Klaviyo.

March 21, 2024

We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. The customer service is always very responsive and helpfull.

April 19, 2021

Jessie M has been an amazing help with some of our questions regarding bulk updates for our subscription items. Overall, the app is easy to use and we have nothing but good things to say about the service we got from Jessie recently - would highly recommend!

March 19, 2021

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

July 16, 2021

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker. Recently chatted with Dalia which was a great experience.

March 16, 2021

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

March 2, 2021

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

Feb. 24, 2021

Its a handy and sophisticated app, but it is not perfect as the products are not easy to synch, otherwise its been working well and the support especially from Jessie is excellent.

Feb. 22, 2021

I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.

Feb. 17, 2021

Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!

Feb. 11, 2021

Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)

Feb. 5, 2021

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.

Feb. 4, 2021

Many thanks to Diana for being tenacious about finding out what different fields in the Purchase Items report actually mean in the data!

Jan. 28, 2021

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!