Recharge Subscriptions

April 28, 2021

Their customer service is excellent, they sort any problems in a flash. I also like how it integrates with other apps like Klaviyo.

April 27, 2021

The system is a bit slow to work with, but I'm a fan of the chat customer service function. They're always super fast to respond and clear up my issues, no matter the complexity. Latest, I got amazing assistance from Nevena J. from the customer support team

April 25, 2021

I use this app to sell products by subscription. It's easy to set up and the support team has been very helpful thorough out!

April 20, 2021

We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. Mostly I want to point out their customer service. This is A++. Always kind with a fast response and helping out with anything big and small.

April 19, 2021

Jessie M has been an amazing help with some of our questions regarding bulk updates for our subscription items. Overall, the app is easy to use and we have nothing but good things to say about the service we got from Jessie recently - would highly recommend!

May 5, 2021

Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.

April 8, 2021

The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.

March 19, 2021

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

March 18, 2021

Customer service is quick, but having access to live chat is an additional $99 a month. Service is great though.

July 16, 2021

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker. Recently chatted with Dalia which was a great experience.

March 16, 2021

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

March 2, 2021

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

March 2, 2021

UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.

Feb. 24, 2021

Its a handy and sophisticated app, but it is not perfect as the products are not easy to synch, otherwise its been working well and the support especially from Jessie is excellent.

Feb. 22, 2021

I have been using Recharge for a few years. My subscription business has grown consistently. Great customer support, which means the most to me.

Feb. 18, 2021

Rebill model is simple and migration from one payment processor to the next takes long but it is not painful thanks to their engineering team - way better than other gateways!

Feb. 17, 2021

Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!

Feb. 11, 2021

Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)

Feb. 9, 2021

There are some things I'd likely change a bit (finding past invoices is not as straightforward as one would like), but in general I find ReCharge support to be helpful. We appreciate our subscribers, and this makes holding onto them easier.

Feb. 5, 2021

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.