Recharge Subscriptions App
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Juan is the best, very professional he is always quick in his answers and always competent. He has helped us use Recharge at its best !
Juan is one of a kind! We're so glad he's been such a consistent and reliable presence for your team. Our goal is always to help you get the absolute most out of Recharge, and it sounds like he's delivering on that every time. Merci!
We recently migrated back to Recharge, and this was our fourth subscription platform migration. Recharge was actually our very first subscription platform, and we decided to come back because it has grown tremendously since we last worked with the team. I was excited to take advantage of all the new features and improvements. Every migration comes with challenges you can't always prepare for, and I was very honest with the Recharge team about how nervous I was to make another move given our past experiences. From start to finish, the entire team, from Sales to Migrations to Support, has been incredible. I almost feel bad that I take longer to respond than they do. Leah, Arlon, Roshan, Alex, Zachary, and Amber have all been outstanding, especially Arlon, who drove our migration from start to finish. Despite the expected migration hiccups here and there, this has been the smoothest, most organized, and most supportive migration we've experienced. Subscription migrations were relatively new territory for me, but I never once felt intimidated or unsupported. The team walked me through every step of the process, answered what felt like a million questions, and always made the time to ensure I understood not just the "how" but the "why." We truly appreciate all of your hard work and are looking forward to a long partnership with Recharge. Hopefully, this is our last subscription migration :)
Welcome back! We love this so much. Coming back after experiencing other platforms and choosing Recharge again is genuinely the best compliment we could receive. A lot has changed, and we're proud of how far the platform has come. We hope this chapter with us is the best one yet, and we're here for anything you need along the way.
Super helpful, responsive support, which is not usual nowadays
We really take this to heart! Responsive, real support is something we care deeply about, and it's not something we ever want to be the exception to the rule. Thank you for noticing and for sharing!
Milutin helped with my issue promptly and effeciently
So glad Milutin could get you sorted! Quick and efficient is the goal every time. Thanks for the review!
been using recharge for a while and their support is next level. I had a complex issue and a team member Ola jumped on a call with me. he was extremely knowledgeable and tested what we wished to implement on a demo site so we could be rest assured our customers wouldn't be affected if i got it wrong! He's a credit to the team and just shows how seriously recharge take support. thank you
This one really means a lot to us. Ola jumping on a call and testing things on a demo site first before touching your live store - that's the kind of thoughtfulness we want our whole team to bring. We're lucky to have him, and we're lucky to have merchants like you who notice and appreciate that extra care. Thank you!
Thanks so much for the 5 stars! We're glad to have you with us and we're here whenever you need anything.
Une plutôt bonne application de gestion d'abonnement très complète !
Merci beaucoup pour votre avis ! Nous sommes ravis que Recharge réponde à vos besoins en gestion d'abonnements. Si vous avez des suggestions sur ce qui pourrait transformer ces 4 étoiles en 5, n'hésitez pas à nous contacter, nous sommes toujours à l'écoute !
The customer support from Mariah was perfect. Responsive, efficient, and a very positive attitude... could not have asked for anything more.
Mariah is wonderful and we're so glad she was able to be there for you! Having a platform you can rely on is important, and having a team behind it that actually shows up? That's what we're here for. Thank you for the kind review!
Great support, thanks
Thank you! Really appreciate you taking a moment to share. We're always here when you need us!
The technical support is great! They help out even with Shopify specific questions and assist with integration of lots of settings. Jaden went above and beyond to help me with a very specific discount question I was struggling with, and his advice helped a ton!
Love hearing this! Recharge is built to be flexible and powerful, and it means a lot when our team is able to help you get the most out of it, even when the questions get technical or specific. Jaden will be so happy to know his advice made a real difference. Thanks for taking the time to share!
Jaden W. our customer support agent: was informed and gracious! He went above and beyond the call of duty to help extricate and provide historical information that was needed for a time sensitive matter to our company/store.
Thank you so much for this! Jaden will be thrilled to hear the kind words. We know how much it matters when something is both time-sensitive and important to your business, and we're really glad he was able to come through for you. That's exactly the kind of support we want every merchant to experience with Recharge.
Outstanding support from real humans. Managing subscription software on Shopify comes with unique hurdles, but the Recharge support team makes it incredibly easy. A massive standout is that you get to speak with real human beings, who possess genuine troubleshooting knowledge, which is incredibly rare these days. Instead of just pasting generic canned responses or leaving you stuck with a robot, their team dives straight in to find a actual resolution. They are patient, thorough, and highly resourceful, providing clear context so you understand the fix. Having this level of reliable, expert human support provides massive peace of mind.
Wow, thank you so much for writing this out so thoughtfully. "Real humans with genuine troubleshooting knowledge" - that is exactly what we work hard to deliver, and hearing it called out as rare and valuable means everything to our team. Subscription management on Shopify has its complexities and we believe merchants deserve support that actually meets them there. We're so glad that's been your experience with us. Thank you, Merlo Coffee!
Recharge has been a very useful app for our business. It allows us to manage hundreds of weekly subscriptions and service is stellar. Recently Darius J. helped me with an issue that required some technical savvy. Beyond putting the changes through for me, he also explained each step of the process and also sent screenshots so that I can make updates on my own in the future. Recharge has been a great business partner.
Thank you so much for this wonderful review! Managing hundreds of weekly subscriptions is no small task, and we're really glad Recharge has been up to it. What you described about Darius - walking you through each step, sending screenshots, and making sure you'd be able to do it yourself next time - that's the kind of support we genuinely care about delivering. We'll make sure he sees this. Thank you for being such a valued merchant!
Thank you for the 5 stars, Burst Nutrition! We appreciate your support and are happy to have you with us. Reach out anytime you need anything!
Thank you for the 5 stars, Freya! We appreciate your support and are glad to be powering your subscriptions. We're here whenever you need us!
excellent support
Excellent support is what we strive for every single day, so this means a lot. Thank you for the kind words and the 5 stars!
Thank you for the 5 stars, MAKEUP BY MARIO! We truly appreciate your support and are glad to have you with us. Don't hesitate to reach out anytime!
Sterling was able to help me add the fall back products for our bundles. Sterling was very patient and provided me photos and links to make my life easier
Customer service responses are fast and thorough. This gives me peace of mind that any issues we have had are dealt with effectively. Importantly, our customers appreciate the fast response time to any issues they have.
Thank you for this thoughtful review! The point you raised about your own customers feeling the impact of fast response times really resonates with us. Subscription support isn't just about the merchant experience - it ripples out to your customers too, and we take that seriously. So glad it's showing up that way for your business!
Thank you for the 5 stars, Le Jardin Switzerland! We're grateful for your support and glad to have you with us. We're here whenever you need anything!
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