All reviews

Rating Breakdown

  • 5
    88% (1,746 ratings)
  • 4
    5% (104 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (113 ratings)

Reviews with Text

  • 92% (1,835)
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5 / 5 Share

Feb. 17, 2022

Great app, clean interface, and makes the process of accepting subscriptions very easy. Support is also top-notch. Had an issue regarding my shipping set up and I was promptly assisted by Erica. She was very attentive and followed up with me in order to help me get things sorted. Awesome support, I'm really impressed! Thanks and keep up the great work!

Using app

3 months

Total reviews

20

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Have been dealing with a ton of providers customer support teams while trying to do a subscription management tool transition and Recharge's Customer Support has been light years above and beyond everyone else's in terms of giving helpful, complete answers.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Excellent product with great customer service. It is easy to integrate with Shopify and other apps. I would prefer to have a phone number for customer support but Recharge tends to do well with responding to emails.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

I recently had a minor niggling issue with inventory & Elijah P from recharge support spent a day back and forth with me and couldn't have been more helpful. Problem solved, really rate the support and the detail they provided. Thanks

Using app

About 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

Customer service has been great! Matt A. was able to help me trouble shoot some specific issues we were having with order triggers and walked me through how our team would be able to automatically apply discounts on our subscriptions at checkout.

Store

Wüfers

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 14, 2022

Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Elijah has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.

Using app

7 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Feb. 13, 2022

I really like the app. It's easy to use and their support team is very responsive. BIG Thumbs Up! :)

Using app

About 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2022

Very helpful support and good functionality. Thank you for helping me get my products and collections set up!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 20, 2023

Gordon C helped with the big implementation and saved us a lot of time. He was there to answer the tough questions and we got it all working.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

Miley was a great help and responded right away. We have had various Recharge issues in the past and didn't get quite the correct response in a timely fashion so this was much improved customer service. Thank you!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

Mikey in customer service was fantastic. Much appreciated. The app is great, never have major issues that customer service doesn't help me quickly resolve.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

There's a reason Recharge is one of the main subscription apps for Shopify. The new checkout integration works great and the developer docs and support team are very helpful.

Using app

24 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

Ein toller Kundenservice der mir schnell helfen konnte. Mit der app sind meine Kunden und ich sehr zufrieden.

Using app

4 months

Total reviews

11

Average rating

4.6

5 / 5 Share

Feb. 9, 2022

I had a great experience and the service was outstanding. Issues resolved! Adam B was very helpful and provided details so we could understand and correct our issues.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2022

Best app for recurring subscriptions. The user interface is great and the staff is always available to help

Store

Everly

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

SUPER RESPONSIVE CUSTOMER SERVICE! I am very impressed with them. I wish other companies followed their lead.

Store

MTN OPS

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

I love how this app truly acts like an automated subscription! Our team does not have to manually enter in orders anymore! If I have a question about an updated feature, I can easily e-mail tech support and they fix the problem for me . . . quickly! Erica was great at assisting us!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

I recently installed this app and had a bit of an issue which Dora (via customer support) helped me sort out very patiently and without any complaints. I will definitely refer people to this app.

Store

Inkyo

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

I had a very good and effective customer service experience. Really supportive and fast. Problem was solved

Store

Om Deli

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2022

We use recharge for our quarterly wine club membership. We rarely ever have a hiccup with the app, as it is straight forward and easy to use. If issues ever arise, the team at Recharge are always prompt in helping us resolve the issue, in a timely, helpful and supportive way. Bloody love their work! Thank you - especially to Milica - What a legend.

Using app

Over 2 years

Total reviews

1

Average rating

5.0