All reviews

Rating Breakdown

  • 5
    85% (1,598 ratings)
  • 4
    6% (113 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (108 ratings)
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5 / 5 Share

July 14, 2021

Customer Service is excellent. App comes the closest of all out there to providing the functionality we require.

Using app

Almost 6 years

Total reviews

10

Average rating

5.0

5 / 5 Share

July 14, 2021

Hi! I had a great expereince with ReCharge Support team. Tigist assisted me with ReCharge, as my computer was blocking it for some reason. She was very kind and helpful. 10/10!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

July 13, 2021

I have been using ReCharge for 4 months now and I am completely satisfied by this app. I have been able to create the subscription plans our business needed, I am still working on the best way to handle gift cards on subscriptions but Gordon has been very helpful and is still helping me finding solutions.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2021

The customer service here is awesome! I was having some technical difficulties, and Tigist immediately answered all of my questions with a detailed reply, and even included photos of exactly where I should click to fix the issue. Thanks again for your help, Tigist!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2021

Joey, the rep who assisted me on my inquiry was very helpful. Actually, all of the reps who have assisted me and my team have been quite helpful in solving issues varying from tweaks to CSS to troubleshooting any glitches. The App itself is simple but sometimes quite overwhelming with lots of settings and options that we need to explore to get a certain data. That's why having access to customer service is very useful.

Using app

Over 3 years

Total reviews

11

Average rating

5.0

5 / 5 Share

July 12, 2021

I love using this app. I switched to Recharge after failing to receive a response after more than a week from my old recurring app. I have never looked back since. They resolve issues fast and keep you updated if it's something that will take a bit longer. I recommend Recharge to anyone with a subscription business.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

July 12, 2021

This app is the absolute best!!!! The customer service is absolutely amazing!!! Customer service representative Nena helped fixed a huge issue with my store at 2-3 am, super fast response, she needs a raise! Never had such a great experience with customer service like this. Recharge is user friendly and the best out of all ive tried.

Store

H.B.Y

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2021

This app's service works very well and their customer service is very responsive and helpful. I would recommend this subscription app.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2021

I had an issue with some of my members after I had changed the product variance. I wasn't quite sure what to do and I was able to get help from support. They provided me with an easy step-by+step guide that immediately fixed my problem. Thank you!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 8, 2021

This is a great service and made managing subscriptions easy. Would recommend this to other startups looking for an easy subscription solution

Using app

About 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 7, 2021

recharge does what I need and more, great support. Developers are able to leverage the tech stack to get more creative with various sales strategies

Store

Apothia

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 7, 2021

We launched our first subscription-based product using recharge, and their team has helped us successfully navigate the bumps that came with that learning curve and provided attentive solutions with the various things we've run into. SHOUTOUT to D'Tanga for taking care of us :) I manage our support team and the integration offered with our helpdesk (Gorgias), has been a great benefit to our customer support team in offering easy and fast resolutions for our customers, and overall increasing our customer experience.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 26, 2021

Great customer service and awesome app for subscriptions ! Always happy to help and quick with a resolution! Highly recommended.

Store

Ookies

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 6, 2021

Excellent customer service - really helpful and quick response! Thank you for helping to resolve my issue and answering my questions!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 6, 2021

With ReCharge our customers can easily setup and mange their recurring subscription(s) and I get great insights into their actions and behaviors so I know where adjustments need to be made to drive the customer experience to the next level. Not to mention the team over at ReCharge is great to work with, super responsive and friendly folks that care about my business and keep me up to date with all the changes and enhancements being made.

Store

Pura

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

July 11, 2021

Initially had trouble finding the contact information for more support. However, the team reached out and have been helpful in helping us get setup.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 5, 2021

Excellent Customer Service! We appreciate the speedy and thorough support that the team has provided!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 3, 2021

Once again...fast, responsive and effective correspondence with a real person. It is impossible to fault the service from ReCharge.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2021

Tigist was great! He answered my email within 15 minutes and has assisted me with an urgent need! Very helpful.

Store

Brüush

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2023

Malcolm L is superb! He was able to explain everything to me and helped resolve the issues in a zap.

Using app

Almost 4 years

Total reviews

3

Average rating

5.0