All reviews

Rating Breakdown

  • 5
    88% (1,746 ratings)
  • 4
    5% (104 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (113 ratings)

Reviews with Text

  • 92% (1,835)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 31, 2022

I love how responsive their Support Team is, especially April. There was never a question she wasn't able to answer very satisfactorily. She helped us fix some issues, as well as provided very helpful advice. ReCharge is a GREAT app that is TRUE to what it says it can do.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

Gordon at ReCharge has been very helpful and timely in assisting with questions and any issues we experienced during our subscriber migration and after. We really appreciate his consistent help over the past few months!

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 31, 2022

Great app, easy to use and works smootlhy. We're growing with a lot of new subscribers through Recharge, really happy to use it!

Using app

Over 2 years

Total reviews

9

Average rating

4.9

5 / 5 Share

Jan. 28, 2022

quickly helped us push subscription dates for upcoming orders with included a product that is sold out

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

I haven't used the app much yet, but the help crew has been super helpful so far as I am trying to set everything up.

Using app

16 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

Thank you for the quick response. and helping solve the issue I was having quickly and professional.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

I absolutely love this and the superior support that I receive. I’ve had Recharge for about 3 years now. My business has increase tremendously by having this service as an offering. I recently updated my theme and I am not tech savvy at all. I submitted a request because I couldn’t figure out how to add my widget. Bryan jumped right in an took care of everything. Their response time is instantaneously in my opinion. If you’re looking to grow your business this is a wonderful resource especially for the customers that order on a regular. An they forget to reorder. This will take care of everything for them. An if you want AMAZING Customer Support Recharge is the best option.

Using app

Almost 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Jan. 26, 2022

Thank you to Erica for a super quick response and support for resolving a technical customer account issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2024

I appreciate Roberto's help with guidance on how to prevent Legacy Recharge Customers from reactivating their subscriptions. I appreciate Roberto's help in understanding the payment gateways used when we Converge our Recharge with Shopify. He was very knowledgeable in explaining the process and in sending me helpful links regarding our merge. I look forward to when it's our turn to change over to your new integration with Shopify. April Mills, Examgen Inc

Store

EXAMgen

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Brilliant customer support. Fantastic app. A must for every shopify merchant who wants to offer subscription. Our customers love the "manage my subscription" page. we do too.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 23, 2022

Jovana was super helpful in fixing a subscription issue! Great customer service and prompt replies.

Store

CAPI

Using app

Over 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 21, 2022

Recharge is great. Super easy to use. Whenever I've run into something I can't figure out, support is very responsive. The best subscription app for Shopify.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

Customer support (Irving) has been very helpful.

Using app

About 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 20, 2022

Alex Delgado through Recharge Support provided me with the documentation the identifies the fields used to build the Analytics dashboards. This is a huge help because I'm creating my own dashboards from the API within Tableau so I can be confident that the metrics I'm using align with logic that Recharge defines.

Store

Dutch

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2022

I had a problem in ReCharge and I am happy to say the responded quickly and fixed the problem right away. Elijah and Zach were excellent to deal with. Thank you for the great customer service.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2022

The service was pretty quick and efficient. Thank you to Nevena and Milena for assisting me so kindly and willingly.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Works as required and the support is second to none.

Using app

About 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2022

ReCharge is a good app and importantly is an easy out of the box solution for SMEs. Some of their competitors offer powerful solutions, but with great power comes a disgusting amount of effort for essentially exactly what ReCharge provides. Support from Nigel at ReCharge was consistent and comprehensive and he helped us get hundreds of products loaded & live in a matter of days. If you're lucky enough to work with Nigel send him a voucher for a beer or something.

Using app

3 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

This app is awesome, it is really great for businesses and also for customers who don't want to manually order each month. Lots of support from the Erica and the team for setup and any queries. The documentation is great too. Our AOV has increased by 20% since setting this up and it will likely increase further once we convert more customers to subscriptions :)

Using app

11 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

I contacted the team for support on some obscure information, and I was pleasantly surprised that Dalia was able to answer all my questions in a timely manner. Thanks again!

Using app

Over 2 years

Total reviews

4

Average rating

5.0