All reviews

Rating Breakdown

  • 5
    88% (1,844 ratings)
  • 4
    5% (106 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (116 ratings)

Reviews with Text

  • 90% (1,899)
Review RSS Feed Review RSS Feed

4 / 5 Share

Feb. 4, 2021

Many thanks to Diana for being tenacious about finding out what different fields in the Purchase Items report actually mean in the data!

Using app

Almost 2 years

Total reviews

7

Average rating

4.9

4 / 5 Share

Jan. 28, 2021

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!

Using app

Over 3 years

Total reviews

5

Average rating

4.8

4 / 5 Share

Jan. 18, 2021

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

July 1, 2021

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Using app

About 2 years

Total reviews

8

Average rating

4.6

4 / 5 Share

Nov. 18, 2020

Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.

Using app

30 days

Total reviews

15

Average rating

2.8

4 / 5 Share

Nov. 17, 2020

It's simple to use, but sometimes the communication with shopify is not 100% clear refund through shopify or recharge). We also had issues with the translation app "Translation Lab". I find the price a bit elevated when comparing to alternatives. Super happy to see quality of customer service.

Using app

2 months

Total reviews

6

Average rating

4.8