All reviews

Rating Breakdown

  • 5
    85% (1,596 ratings)
  • 4
    6% (113 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (108 ratings)
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5 / 5 Share

June 24, 2024

Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.

Using app

5 months

Total reviews

6

Average rating

4.8

Developer Reply

We appreciate your feedback! - Ty Bailey | VP of Services

5 / 5 Share

June 24, 2024

their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the shout out to the Support crew - especially Kiki! - Ty Bailey | VP of Services

5 / 5 Share

June 24, 2024

Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate the five star review! - Ty Bailey | VP of Services

5 / 5 Share

June 20, 2024

Using app

About 4 years

Total reviews

5

Average rating

5.0

Developer Reply

We appreciate the five star review! - Ty Bailey | VP of Services

5 / 5 Share

June 17, 2024

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the five star review! - Ty Bailey | VP of Services

5 / 5 Share

June 17, 2024

Great support from Juan C. with great explanations. Quick replies and very good advice on the technical part. I totally recommend :)

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the five star review - and the shout out to Juan! - Ty Bailey | VP of Services

5 / 5 Share

June 16, 2024

Great app and super helpful team! Would recommend.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your kind words and review. - Ty Bailey | VP of Services

5 / 5 Share

June 16, 2024

Issue resolved with customer support.

Store

SOFLETE

Using app

Over 7 years

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share

June 12, 2024

I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave your feedback. - Ty Bailey | VP of Services

5 / 5 Share

June 11, 2024

I've been using the Recharge Subscriptions app for our business, and it has been an absolute game-changer. The seamless integration with Shopify and the intuitive user interface make managing subscriptions incredibly easy. The app's robust features allow me to customize subscription plans, automate recurring payments, and provide a top-notch experience for my customers. The support team is exceptional, always quick to respond and resolve any issues. Thanks to Recharge, my business has seen a significant increase in customer retention and satisfaction. I highly recommend this app to anyone looking to streamline their subscription management process!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share

June 11, 2024

Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

5 / 5 Share

June 7, 2024

Great customer support!

Store

inflekt

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

5 / 5 Share

June 7, 2024

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your feedback and five star review! - Ty Bailey | VP of Services

5 / 5 Share

June 4, 2024

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review of your experience with us! - Ty Bailey | VP of Services

5 / 5 Share

June 4, 2024

Great help, quick response time. Thanks team!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! - Ty Bailey | VP of Services

5 / 5 Share

June 3, 2024

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Store

Quarter

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your review and the shout out to Nena! - Ty Bailey | VP of Services

5 / 5 Share

June 3, 2024

Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)

Store

Allermi

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review and the shout out to Bryan! - Ty Bailey | VP of Services

5 / 5 Share

May 31, 2024

Nikola C. from Technical Support was super helpful. Very happy with Recharge.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review - and the shout out to Nikola! - Ty Bailey | VP of Services

5 / 5 Share

May 29, 2024

The rep Matt Ammirati was very efficient and helpful. Great customer service experience!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review. - Ty Bailey | VP of Services

5 / 5 Share

May 29, 2024

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review - and the shout out to Elijah! - Ty Bailey | VP of Services