All reviews

Rating Breakdown

  • 5
    88% (1,846 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (116 ratings)

Reviews with Text

  • 90% (1,903)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 1, 2022

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2022

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 26, 2022

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Tech support with Yajaira T. has been great. She was very responsive and helpful.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2022

Very fast and competent response with screenshots to assist in solving a customer query. Great help and support!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

Fast and courteous customer service, much appreciated. I reached out with a problem, and was able to correct it with them help of their team.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

I had a question about an error code. Recharge support was super helpful and quick to reply. They sent me detailed instructions on how to solve the problem.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 23, 2022

I've been very pleased with the support of this app. The help documentation is thorough and the responses when I have a question are detailed. It's fairly intuitive to navigate the backend and clients are easily able to manage their own subscriptions.

Store

MopTop

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 21, 2022

Would highly recommend this app and their engineers, we worked with Vinse and he was an all star. They troubleshoot to make sure that your needs are met, give you advise and want to see you have a successful subscription program.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2022

Breanna W. was super helpful helping me solve a problem I had! So far my experience with recharge has been great and all the staff have been very helpful

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2022

Great experience with Recharge support team. Prompt assistance. Understood the issue and answered my concerns . Thank you

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Great app, clean interface, and makes the process of accepting subscriptions very easy. Support is also top-notch. Had an issue regarding my shipping set up and I was promptly assisted by Erica. She was very attentive and followed up with me in order to help me get things sorted. Awesome support, I'm really impressed! Thanks and keep up the great work!

Using app

3 months

Total reviews

20

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Have been dealing with a ton of providers customer support teams while trying to do a subscription management tool transition and Recharge's Customer Support has been light years above and beyond everyone else's in terms of giving helpful, complete answers.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2022

Excellent product with great customer service. It is easy to integrate with Shopify and other apps. I would prefer to have a phone number for customer support but Recharge tends to do well with responding to emails.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

I recently had a minor niggling issue with inventory & Elijah P from recharge support spent a day back and forth with me and couldn't have been more helpful. Problem solved, really rate the support and the detail they provided. Thanks

Using app

About 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 15, 2022

Customer service has been great! Matt A. was able to help me trouble shoot some specific issues we were having with order triggers and walked me through how our team would be able to automatically apply discounts on our subscriptions at checkout.

Store

Wüfers

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 14, 2022

Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Elijah has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.

Using app

7 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Feb. 13, 2022

I really like the app. It's easy to use and their support team is very responsive. BIG Thumbs Up! :)

Using app

About 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2022

Very helpful support and good functionality. Thank you for helping me get my products and collections set up!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0