All reviews

Rating Breakdown

  • 5
    88% (1,846 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (116 ratings)

Reviews with Text

  • 90% (1,903)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 21, 2021

Great app, great support. UI/UX could be better for both customers and admin. Will continue to use and recommend.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 21, 2021

We have used this app for over a year and only ever had 1 problem with it. That one problem was on our end, but their customer support still helped us get it fixed within 2 hours regardless.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 21, 2021

Bryan Nguyen provided excellent support and quickly helped me with resolving my issue and getting the most from the app.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

Recharge allows us to offer subscriptions with a lot of customization. Also great customer service. Thanks!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

ReCharge is the best subscription app around, and everyone knows it. The thing that really sets them apart though is their support. Would absolutely recommend to anyone looking to utilize subscriptions for their store.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2021

Support was great and was able to answer my questions very quickly and get things working the way they are supposed to!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2021

Great customer support when we were having an issue. I'd recommend it because they have thought of a lot of scenarios in their programming and they're willing to help when something doesn't go according to plan.

Using app

About 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 16, 2021

With many thousand products to go live Milica was very helpful with our onboarding. Thanks for your help.

Store

Revital

Using app

7 months

Total reviews

9

Average rating

4.6

5 / 5 Share

Dec. 14, 2021

Quick response time and gave clear instructions on how to fix our issue! We always have a great experience with the Recharge support team.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

The Recharge team was instrumental in getting us set up with Recharge quickly in the busiest time of the year. Our Growth Account Manager was fantastic at answering any questions in a timely manner, complete with Loom videos to show how to set things up following best practices.

Store

KITSCH

Using app

3 months

Total reviews

29

Average rating

4.5

5 / 5 Share

Dec. 13, 2021

I had an issue installing the app and Meredith and the team very efficiently took care of all for me, I would recommend the Customer Services

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

I'm impressed with the tech support provided by Recharge. I had an issue and it was solved quickly and easily. Their tech support is easy to contact and that's a big plus!

Store

Qgenics

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2021

I was having troubles with the Recharge app, I am not a developer so I was not sure how to fix my problem. I reached out to the Recharge customer service, and I seriously had the BEST experience I've ever had with any customer service rep. Matt is amazing, he went above and beyond to answer all of my questions, and tried to help me as much as he possibly could. He always responded very timely and made sure I was well prepared to discuss what I needed to do with our developers in order to get what we need, since it was our website that needed adjusting, not the recharge app. Thank you Matt A for your amazing customer service!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2021

This review is for Meredith, as I really appreciated her going above and beyond and taking care of an issue I had with my product variants. She didn't just tell me where to go to fix something, she took the time to fix it for me, which was very helpful as we're going through a sale and are super busy at the moment. Thanks Meredith!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 8, 2021

Meredith was a huge help in resolving a Shopify/ReCharge disconnect in my store. She was fast and the solution was perfect, made my customer extra happy!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2021

ReCharge support has been very helpful in terms of resolving our issues. We switched. We had some difficulty with shipping rules initially but they helped resolve everything. The customer portal that the customer will see to manage their subscription is great looking.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 6, 2021

Very simply, ReCharge just works. It's easy to configure and integrate, so it enables you to focus on running the subscription side of your business rather than programming a subscription solution.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2021

Great App and customer service! Highly recommend. Customer service is always willing to help with every request we are having - more like an extended team of us! :)

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 3, 2021

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom meetings to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

Store

ProUCRO

Using app

12 months

Total reviews

1

Average rating

5.0