All reviews

Rating Breakdown

  • 5
    87% (1,744 ratings)
  • 4
    5% (106 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (112 ratings)

Reviews with Text

  • 92% (1,834)
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5 / 5 Share

Aug. 13, 2021

The updated integration with Klaviyo is awesome, and the back end analytics have been improved a ton over the years.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

AJ was very helpful and really helped resolve the things needed. The help I got was very valuable and much appreciated. Thanks and hope you continue supporting Recharge clients!

Store

ARMRA

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 13, 2021

Support always gives me quick help without a lot of back and forth and they go into Shopify when I need it and make code changes. I really appreciate their technical expertise!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 6, 2022

Excellent service from Dora on the support team. She was able to solve my problem quickly and professionally.

Using app

About 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 12, 2021

Milica was very helpful in resolving an issue a customer had come to us with. We appreciate the great customer service!

Store

Cora

Using app

Almost 6 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Aug. 12, 2021

I downloaded this app for my online business as a result of high recommendations from several other businesses. I was a bit concerned about the set-up which felt daunting, but it was so quick, simple and straight forward. Once the subscription widget went live we did hit a technical hurdle and the support team were there right away in the chat box. Problem resolved in less than 5 minutes and we went live. 5 star experience so far, can't wait to see how the app goes with our store!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

Customer Support was super helpful. I needed an update done because I had uploaded a new theme. They fixed it within a hour.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

Customer service is the backbone of any client focused business. Recharge's customer service is beyond excellent. Thank you Nikola

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

Good functionality for our unique needs and excellent, available, hands on service, including really quick urgent response times when we’ve needed it.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

ReCharge is not only a great app, but their customer service is also incredible! Would highly recommend for a recurring charge solution based on that alone!

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

Fast response to my issue. Support researched and helped clarify the problem. They then followed up the next day to see if it was resolved. Great customer service!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 20, 2022

Milena who assisted me in solving some functionality problems was spectacular and extremely helpful! Matt A. who assisted me recently with some tracking issues in our checkout was incredibly helpful and responded to my questions in lightning speed!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

We use this app for our subscribers and it works very well. The support is also good, especially Dora. I had a problem with another agent that was unable to understand the simple problem that was preventing us from logging into our account. As soon as Dora was assigned to our case, she provided the fix instantly and we were back in. She's great.

Store

Gratsi

Using app

7 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

Great app and support. Had a few questions regarding integration with some Apps and Shopify 2.0 and received a quick, detailed, and helpful response from the team. The Recharge App itself is a easy way to setup subscription services for your store and has always worked great for us.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

We use recharge for our subscription program, and have been pleased with the responsive and helpful customer service we've received. There have been a few hiccups, but Tigist was extremely prompt, patient and thorough with all of her communications and helped us overcome the obstacles we came up against. Thank you!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2021

Was having issues installing and reached out for help and their customer service got back to me quick and solved the problem. Thanks Dalia and thanks Recharge. Looking forward to taking subscriptions from my customers now.

Store

ITADI

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2021

I had a question and Owais was fast, polite, and very helpful in the response. Every time I reach out to their support I receive great help.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

we've been using this app for over a year, and we love it! Great app! Great customer service! keep up the great work!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 3, 2021

Recently added recharge to our website and have had great customer service since Day 1. Prompt responses for every question I have. Shout out to the many team members who have helped me, and more recently Dalia F. Thank you for all you help!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 3, 2021

Damien R was very helpful and so efficient! We needed a shipping charge updated for existing subscribers and the request was resolved quickly and painlessly! Thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0