Recharge Subscriptions App
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Yajaira, was very helpful. Thank you so much!
Thank you! We'll pass your appreciation along to Yajaira. Really glad she was able to help and that the experience was a positive one. We appreciate you taking the time to share!
Great customer service! My guy Jack G went over and above even on a time crunch to get me the help I needed with the widget configuration that I missed. He was professional and helpful. Thanks Jack!
Going above and beyond on a time crunch is exactly the kind of support we want every merchant to experience, and it sounds like Jack G delivered just that. We're really glad he was able to get your widget configuration sorted out quickly and professionally. We'll make sure he sees this review. Thank you so much for sharing!
Great customer service from Thomas!
Thank you! Great customer service starts with great people, and Thomas is a wonderful example of that. We'll make sure he hears about this. We appreciate the kind words and the 5 stars!
Thank you Malik for telling me how to create the new sebscription widget so we can change the default subscription type for specific products. This makes a big difference in the way we present our products to our customers. Appreciate the quick and thorough assistance!
Thank you for taking the time to share this! The subscription widget configuration can make a real difference in how products are presented, and we're glad Malik was able to walk you through it clearly and quickly. We'll pass along your appreciation. Thank you for the kind words!
Thank you for the 5 stars, Biomel! We really appreciate your support and are glad to be powering your subscriptions. We're here whenever you need us!
So much better than our previous platform. Support is quick, helpful, and responsive (s/o to Darius)!
Love hearing this! A smooth transition and better day to day support is exactly what we aim to deliver, and shoutout to Darius for representing the team so well. We'll be sure to pass that along to him. Thank you for the review and for making the switch!
Jovana T was a massive help to me sorting a recurring order out that hadn't processed properly. The live chat assistance is invaluable.
So glad Jovana was able to get that recurring order sorted out for you! Live chat is one of our favorite ways to connect with merchants quickly, and it's great to hear it delivered for you. We'll make sure Jovana sees this. Thank you for the kind words!
Sterling and the team were amazing sorting out a challenge we were having.
Thank you for this! Challenges are always easier to work through with the right team in your corner, and we're really glad Sterling and the team were able to sort things out for you. We appreciate you sharing your experience and the 5 stars!
So Jaden with the Recharge Technical Support really helped me today. He helped me out with a bunch of questions I had for my store and helped me with my subscription widget as well as my post-purchase upsells and cross-sells. I don't want to spend the $500 to get all I need, is Recharge bundles for my bundles to be on subscription. I really need help with that, and I hope we can get this figured out. I have to say, Jaden helped so much, and Recharge, I'm a customer for life. You guys are great, and I really appreciate it working with you guys.
Thank you so much for this wonderful review! Jaden will be so happy to hear that his support made such an impact. We'll absolutely pass your kind words along to him. On the bundles question, we completely understand how important that functionality is, and we'd love to help find the right path forward for your store. Please don't hesitate to reach back out to our support team and we'll do our best to work through the options with you. Thank you for being a Recharge customer!
Great app, great team, great experience!
Great app, great team, great experience - we love it! Thank you for the kind words and the 5 stars. Really glad everything has come together well for you!
Thank you for the 5 stars, Dr. Jen! We appreciate your support and are happy to have you with us. Don't hesitate to reach out anytime you need assistance!
Thank you for the 5 stars, Mythos Skincare! We truly appreciate your support and are glad to be part of your subscription business. We're always here if you need us!
Excellent product and excellent team. They are super helpful and available.
Thank you so much! Helpful and available is exactly what we strive to be, and it's wonderful to hear that's been your experience. We appreciate the kind words about both the product and the team!
So far so good. We had a small issue that was fixed in a short period of time, with great help from support.
Thank you for sharing this! Small issues are never fun, but we're really glad our support team was able to jump in and get it sorted out quickly for you. That's what we're here for. We appreciate the kind words and hope everything continues to run smoothly!
Ola was very helpful!
Thank you! We'll be sure to pass your kind words along to Ola. We appreciate the 5 stars!
We switched from another subscription platform, the onboarding process and switching was very smooth with a step by step process and plan given to get the most out of the recharge platform. Since switching, subscriptions have grown significantly, cancellations are down, failed payments are down, whilst win backs and retentions are up. The loyalty and referral programs have been huge successes also. Support throughout was great when we needed to tap into the knowledge base, highly recommend the app.
Wow, thank you so much for this incredibly thoughtful review! Results like these - subscriptions growing, cancellations down, failed payments down, and win backs and retentions up - are exactly what we hope to help merchants achieve, and it's genuinely exciting to hear that it's all coming together for you. We're also glad the onboarding and migration felt smooth and that the loyalty and referral programs have been such a hit. Thank you for the recommendation and for sharing your experience so thoroughly!
Thank you for the 5 stars, Heaven Skincare! We're so glad to have you with us and appreciate you taking the time to share your support. Reach out anytime you need help!
Sterling L needs a raise ASAP
We love this review. Sterling will be absolutely thrilled to hear this and we'll make sure it gets passed along. Thank you so much for the kind words - they really do mean a lot to the whole team!
Thank you so much for the 5 stars, Just Love Coffee Roasters! We really appreciate your support and are glad Recharge has been a good fit for your business. We're here whenever you need us!
Great and super quick help
Great and super quick help is exactly what we aim for! So glad we could deliver that for you. Thank you for the 5 stars and for taking the time to share your experience!
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