Recharge Subscriptions

Feb. 15, 2021

Used this app to run a subscription box service a few years. It's a bit challenging to set up but it does the job and works well. ReCharge's Customer Service is awesome, they've always been helpful and able to solve problems quickly.

Feb. 12, 2021

The support team alone is worth the 5 stars. They've gotten back to me at least within 24 hours of every single request I've made - and I've made a ton. They've debugged my store, answered stupid questions, and have been incredibly accommodative. The app itself works pretty well too. One thing to be aware of is that the subscriptions aren't currently working for digital products, but there are workarounds. Also, I'm sure the ReCharge team is working on getting this feature out, so don't let that dissuade you. Overall, highly recommend it.

Feb. 11, 2021

Amazing api and customer service. I had problems making the widget appear in my product pages and they keep me updated while the problem was being solved. 5 stars to the support team.

Feb. 10, 2021

Great customer service! Very responsive team and always willing to help with bulk discount uploads.

Feb. 10, 2021

I use this app for monthly subscriptions on our website. It is user friendly and even when there is something I don't know how to manage, their support team is prompt and very helpful.

Feb. 9, 2021

Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!

Feb. 9, 2021

My company uses this app for subscription services. I have opened many help tickets before, but Alicia J was by far the most helpful, she answered each of my questions with depth and understanding. I appreciate this type of customer service interaction because my role is also in customer service. Thanks Alicia!

Feb. 8, 2021

Good ap, great customers service. Few teething issues but customers service usually fixes swiftly...

Feb. 5, 2021

This app powers our entire subscription biz and we wouldn't be able to run on shopify without it. Functionality is slightly limited out of the box, but the Recharge team is ready and willing to help with any and all customizations, and their CS team is very responsive and willing to help with all issues big and small.

June 9, 2022

After a somewhat confusing set of starts and stops with different reps, Dora was extremely helpful in pulling together my support history and helping me get to a quick resolution. We had a very complicated subscription program and Recharge was always willing to help us think (and execute) outside of the box to accomplish our brand objectives.

Feb. 5, 2021

The app itself, like anything for Shopify, is not without its unique challenges. However, we've had really solid support experiences over the course of our first year. The last two times I've had an issue, Byron has been the support agent to assist me and he's been stellar. Truly, he's saved me quite a bit of time investigating or trying to figure something out and his responses are always thorough and clear, which I really appreciate.

Feb. 5, 2021

Has grown to be an absolutely essential part of our business. It's seamless and the analytics section is gold! We're able to quickly see our active subscribers, churn, and future revenue!

May 24, 2023

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Feb. 4, 2021

Excellent customer service each and every time I get in touch with ReCharge, incl. just now from Javaughn. Always super friendly, proactive and a general willingness to help. Thank you!

Feb. 4, 2021

This app helped us increase subscriptions on a new stable platform that integrated directly with Shopify Payments. We're happy!

Oct. 8, 2021

Meredith was a fantastic help! We had a complicated problem and she was on top of it right away and worked until everything was resolved. I cannot say enough about how efficient and pleasant Meredith was to work with! Thank you for the first class support!

Feb. 3, 2022

When anything comes up with ReCharge, their team is always quick to answer and very helpful with their replies. I am so appreciative of their level of service. Thank you, Matt A.!

May 17, 2022

Alicia J was extremely helpful in getting my issue sorted quickly and efficiently. Alicia you are a life saver! 10 out of 10 stars!

Feb. 2, 2021

Really great support from the technical team. Was easy to implement on my shopify. Thanks to the support team for their help.

Feb. 1, 2021

I use this app for monthly subscriptions for my customers. It's a great service for both me and my customers! I had an issue with an internal app setting this past week, and needed support. I emailed my concern and got a really thorough reply from Jessie. With a little bit further explanation on my part, Jessie was able to sort my situation out completely. And, in order to make sure that I fully understood how to manage the changes moving forward, she took the time to make a narrated video of her demonstrating the fix in my account, using my specific customers as examples. Super helpful! Super quick! And extremely thorough. Thanks, Jessie!