Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,886
chart
#2,312
All reviews
Rating Breakdown
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Jan. 13, 2021
Extremely customizable and makes it easy for both customers and agents to set up adjustable subscriptions. Support is fast and responsive. Very happy with the service provided!
Jan. 13, 2021
Customer service has always been very helpful and prompt! The app itself has been wonderful to use with our subscription business and we are very happy with the performance and abilities.
Jan. 13, 2021
Customer service is always prompt and helpful. The product itself works in predictable ways and has been robust. You can tell that it has been built by good Engineers.
Jan. 12, 2021
Great and helpful customer service that always answers really fast! They really care about helping you.
Jan. 11, 2021
I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.
Jan. 11, 2021
Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.
May 20, 2022
Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.
Jan. 8, 2021
Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.
June 10, 2022
We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)
May 6, 2021
Je suis très contente de cette application. Par contre, il faut tout traduire si votre site n'est pas en anglais. Le support est super et répond très vite et est très agréable. Rien à dire
Jan. 7, 2021
Great customer service from Jessie M! Got my issue fixed without lifting a finger and within hours. Very pleased!
Jan. 7, 2021
Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!
June 28, 2021
Customer service has been great and the move to the integrated Shopify checkout is a lifesaver! A huge part of our business is subscriptions and this fits the bill.
Jan. 6, 2021
Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful
Jan. 5, 2021
Great customer support! I had an issue with a notification email and their support team helped all the way.
Jan. 5, 2021
We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.
Jan. 5, 2021
Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.
Jan. 4, 2021
The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.
Jan. 4, 2021
Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.