All reviews

Rating Breakdown

  • 5
    87% (1,744 ratings)
  • 4
    5% (106 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (112 ratings)

Reviews with Text

  • 92% (1,834)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 4, 2021

Made it super easy for me to fix an issue disabling a subscription on a particular product. Thank you!!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

Amazing support team! Jake was so helpful in responding so quickly and effectively.

Using app

Almost 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 16, 2021

Recharge still has some cleanup to do to make things work smoother, but as they continue to optimize their processes, their team has been vigilant in helping to get my issues sorted. *Update: My Account Manager with Recharge, Paul, has worked closely with me to help reduce the amount of time certain processes have taken me. They've heard my frustrations and Paul has been hard at work to make the experiences smoother for my team.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2024

I was struggling to change the address in my email template footer. Thomas helped direct me to solve the issue quickly and with clear guidelines. Great customer service, thanks team

Using app

Over 7 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 2, 2021

Jairus is always so helpful and goes above and beyond of the original request to enable us to complete projects/solve problems.

Using app

Over 4 years

Total reviews

11

Average rating

5.0

5 / 5 Share

June 2, 2021

Milica L. on the support team was super helpful and fixed my problem in no time at all. Great app and service!

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 10, 2021

Not only is this app extremely helpful and quite intuitive to use, the support staff at ReCharge is amazing and they are always so timely and professional and helpful! They take the time to go into detail and correct things, and educate their clients! Beyond pleased with your customer service. The only thing I could use more of, is detailed reports and the ability to pull specific information in a more specialized manner. (As in selecting what fields I would like to pull).

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2021

Nikola has been great! She's helped me with several inquiries that I had today and was quick to resolve them for me!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2021

ReCharge offers amazing support, and Gordon has been great at helping us implement specific goals! Definitely go for ReCharge for any subscription business models. Matt was also an amazing help with some super quick support that we needed!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 28, 2021

I love this app. It's really very helpful to manage subscriptions on our Shopify store. It's easy to customize. The support team of Recharge is unbelievably good, super swift, giving very detailed answers to all questions. I vividly recommend Recharge!

Using app

Over 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

May 28, 2021

This app has been pivotal in my business, and the customer service (I spoke to Nikola) is great- I was able to contact them easily and got a response and solution quickly. .

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 28, 2021

We have a lot of questions all the time, since we try to figure out how to do it best. The support is amazing, they respond fast and are very helpful and honest in what is and what is not possible. Working together with Recharge and a Shopify Developer, made the possibilities almost limitless. Thanks a lot!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Recharge is a great app to build a growing subscriber base for your business. Their customer support is outstanding!

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 25, 2021

Recharge is easy - setting up a regular customer base for a solid proportion of your monthly sales makes life easier for us and for the customer.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

May 21, 2021

amazing customer service! super fast response and the app is easy to use and manage. highly recommended!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

May 21, 2021

ReCharge allowed us to setup a monthly subscription to our PDF pattern offer. The cost is not negligible, but the service is on point, no other app offers the same level of functionality. Also, the customer service never disappointed us, they always responded quickly and managed to solve our issues. (Shout out to Nikola who just helped us on a huge problem, which turned out to be our fault)

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

May 21, 2021

Brandon was fast and friendly! I really appreciate his follow-up. The issue surrounded the account of one of my customers - so his work saved business I would have lost.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2021

Dora always gets back to me super fast and handles whatever tech help I need. She has a very pleasant manner and I really can't thank her enough.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2021

May 16th: Nikola C. was very quick to respond, very friendly and fixed my problem straight away. We setup a free subscription for a contest winner and she was able to set it up straight away for me. Thanks Nik! May 28th: Snezana A. helped me set up a unique subscription for the office space attached to our building. I had very specific needs and they were able to sort it out within moments! Couldn't be happier with the friendly and professional service provided. Thank you Snezana!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2021

Great, timely support! This app works fantastic and has been extremely beneficial in the growth of our e-commerce business over the past few years.

Using app

Over 5 years

Total reviews

2

Average rating

5.0