All reviews

Rating Breakdown

  • 5
    85% (1,596 ratings)
  • 4
    6% (113 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (108 ratings)
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5 / 5 Share

May 3, 2024

Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

5 / 5 Share

May 2, 2024

Really easy to use and integrate tool. Vincent from the support team was a key piece to make webhooks work.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

We appreciate your review and the shout out to Vinse! - Ty Bailey | VP of Services

5 / 5 Share

May 2, 2024

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate the five star review! - Ty Bailey | VP of Services

5 / 5 Share

May 1, 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Using app

Over 3 years

Total reviews

4

Average rating

4.8

Developer Reply

We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan! - Ty Bailey | VP of Services

5 / 5 Share

May 1, 2024

Great support

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

We had a great experience with Jairus Streight, he was super supportive, and our onboarding process was smooth. I would highly recommend Jairus as your onboarding manager.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review about your experience! - Ty Bailey | VP of Services

5 / 5 Share

April 25, 2024

A+ Support

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2024

Great customer service, love the app and all the features!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 23, 2024

We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the five star review and all of your feedback! - Ty Bailey | VP of Services

5 / 5 Share

April 20, 2024

We are happy with the level of service provided by the Recharge team. Very kind and supportive staff.

Store

DuraPaw

Using app

About 2 years

Total reviews

4

Average rating

4.5

Developer Reply

Thank you for taking the time to leave a shout out for our team! - Ty Bailey | VP of Services

5 / 5 Share

April 19, 2024

Fantastic, really patient and helpful

Store

Westlab

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave a review. - Ty Bailey | VP of Services

5 / 5 Share

April 19, 2024

Ivan did a great job helping me navigate through the problem. Excellent service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review and the shout out to Ivan! - Ty Bailey | VP of Services

5 / 5 Share

April 18, 2024

Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the five star review and your shout out to Jairus! - Ty Bailey | VP of Services

5 / 5 Share

April 17, 2024

We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us. The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions. Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.

Using app

About 2 years

Total reviews

4

Average rating

4.8

Developer Reply

We appreciate you taking the time to leave this review! - Ty Bailey | VP of Services

5 / 5 Share

April 17, 2024

Very happy, great support and very fast! Thanks

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

We're very happy to hear about your positive experience with Recharge! - Ty Bailey | VP of Services

5 / 5 Share

April 16, 2024

We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to hear about your positive experience. Thanks for the shout out to Jairus! - Ty Bailey | VP of Services

5 / 5 Share

April 16, 2024

We have used Recharge for a couple businesses. The process is easy and works well, but the customer service is what stands out. Very responsive and helpful when I've needed them.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your review! - Ty Bailey | VP of Services

5 / 5 Share

April 16, 2024

I would highly recommend Recharge to any company looking to move into subscriptions. The product itself is fantastic but the onboarding team are even better. Arlon was incredibly helpful from start to finish.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the five star review! - Ty Bailey | VP of Services

5 / 5 Share

April 15, 2024

Support was super helpful with multiple issues within the same chat. Very productive support session!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We are glad to hear about your positive experience! - Ty Bailey | VP of Services