All reviews

Rating Breakdown

  • 5
    87% (1,744 ratings)
  • 4
    5% (106 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (112 ratings)

Reviews with Text

  • 92% (1,834)
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5 / 5 Share

April 4, 2025

The app itself, like anything for Shopify, is not without its unique challenges. However, we've had really solid support experiences.

Using app

Over 5 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 5, 2021

Has grown to be an absolutely essential part of our business. It's seamless and the analytics section is gold! We're able to quickly see our active subscribers, churn, and future revenue!

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 24, 2023

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Store

Mask

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

Excellent customer service each and every time I get in touch with ReCharge, incl. just now from Javaughn. Always super friendly, proactive and a general willingness to help. Thank you!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

This app helped us increase subscriptions on a new stable platform that integrated directly with Shopify Payments. We're happy!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 3, 2024

I had a great experience with Nena who helped me troubleshoot some issues I was having with the RechargeSMS app. She was very responsive and answered any additional questions I had. I feel good about the support that she provided me with. Thanks Nena!

Using app

Over 8 years

Total reviews

5

Average rating

4.6

5 / 5 Share

May 17, 2022

Alicia J was extremely helpful in getting my issue sorted quickly and efficiently. Alicia you are a life saver! 10 out of 10 stars!

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

We're using this app to help capture repeat orders and it's doing very well for us. The support team is very helpful with all our concerns and issues.

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 1, 2021

App really works well for us. It can be a bit fiddly but he support is great. The friendly Byron C helped us when we had some trouble and now it's working smoothly again. Recommended.

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 30, 2021

Fast response and very helpful. I wanted to figure out how to set two different prices for my subscription and one time purchase and I got that figured out.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 30, 2021

ReCharge has been Great. Mat Mosveen was amazing in helping us get to launch and Stefan Markovic from Migrations made our import a breeze. Really pleased so far! Thanks Mat and Stefan!

Using app

3 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 29, 2021

Recharge is a great out of the box subscription app and the staff has been very helpful. I certainly recommend them if you are looking to expand your subscription business.

Using app

14 days

Total reviews

7

Average rating

4.7

5 / 5 Share

Jan. 29, 2021

Stefan M. was extremely helpful in making the migration into recharge a seamless process! Excited to get things rolling on the new platform.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Customer support very reactive and usually have solutions. Today they have sorted out the EU tax position for a UK company.

Using app

Over 5 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 27, 2021

Hey a BIG thank you to Filip S. who helped me set up my ReCharge after getting a new laptop! Such quick and helpful advise. Thanks so much!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

User friendly system, and great customer service. Its always a breeze getting my concerns resolved with any customer service rep! Thanks!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Hi Denis, Your response was prompt & thorough. Thank you. It is very much appreciated. Take care & be well.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Chris from the support team was extremely quick and knowledgable when it came to a bulk change I needed in a time sensitive amount of time. He was very thorough and explained in an easy way what he needed from me in order to complete the task on his end. I couldn't have asked for a better experience to a task that seemed daunting beforehand.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2021

Bekah responded to my question very quickly and went above and beyond to assure me my issue would be resolved. I felt taken care of and continue to have excellent service when I reach out to recharge with any issue. Thank you!

Store

Keap

Using app

About 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

Very good support by Denis R. Helped fast and helped with every question I had and fixed all problems.

Using app

7 months

Total reviews

6

Average rating

5.0