All reviews

Rating Breakdown

  • 5
    88% (1,844 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (116 ratings)

Reviews with Text

  • 90% (1,901)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 4, 2021

I've been using ReCharge for almost 5 years now. It's by far one of the most reliable and income building apps in my toolbox. With over 700 subscribers to date, I would never consider eliminating or switching. Customer service is top notch! Nathan was extremely helpful and offered more than simply answers, but solutions that I hadn't even considered. One of my most favorite apps in the app store! Thank you ReCharge!

Using app

About 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 18, 2021

Great tool, it does what you expect. Although I am still waiting for the integration with the Shopify checkout. We can't implement tax exemption in the EU for this reason. Customer service is excellent.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2024

I really like the helpfulness of the customer service on Re-Charge. I've used them for the last 3 years and it's been one of the best subscription apps we've tried.

Using app

Over 4 years

Total reviews

3

Average rating

4.3

5 / 5 Share

May 10, 2024

Support is fast and responsive. Very happy with the service provided!

Using app

Over 5 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Jan. 12, 2021

Great and helpful customer service that always answers really fast! They really care about helping you.

Store

SATURO

Using app

11 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Jan. 11, 2021

I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2021

Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.

Store

MoonBox

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 8, 2021

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

Using app

Over 4 years

Total reviews

7

Average rating

3.9

5 / 5 Share

June 10, 2022

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2021

Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 5, 2021

Great customer support! I had an issue with a notification email and their support team helped all the way.

Using app

About 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

Jan. 5, 2021

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.

Using app

About 5 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 5, 2021

Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 4, 2021

The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.

Using app

Almost 3 years

Total reviews

4

Average rating

3.5

5 / 5 Share

Jan. 4, 2021

Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.

Store

ASYSTEM

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

So far it's working flawlessly for my coffee subscription company. What I love about the experience so far is that the online support I am receiving is good and thorough. For a newby like me, it's a somewhat complex install because it requires learning Shopify really well and making it work with ReCharge, with the help of support I was able to get it working right. I didn't have to wait long and they were great!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2020

Recharge is pretty simple to use and has great customer service. I would recommend this app if you are looking for a good subscription option to your website.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2021

George O. did great at answering my questions precisely in a timely matter. This helped me resolve my issues quickly and get back to normal operations. It was a great experience for me.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 27, 2020

Great app, easy to use and customize, and it was a big improvement over a competitors app we were using. The best part, the support is always responsive and friendly!

Using app

Over 2 years

Total reviews

2

Average rating

5.0