Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,995
chart
#1,924
All reviews
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Feb. 22, 2021
Great app, works perfectly for our subscription service. Very helpful customer service - even on the standard tarrif.
Aug. 25, 2021
Amazing app, it's easy to use, and fairly straightforward. Even a nontech-savvy person can operate. Also has top-notch responsive Customer service.
Feb. 17, 2021
Customer service rep Jessie Mills is stellar. Very knowledgeable and gives quick, helpful responses. The only reason I'm not giving a 5 star is because the rest of ReCharge as an app doesn't meet her standards of service, and leaves us wanting more. Since I'm technically reviewing ReCharge I have to leave it at 4. Jessie gets 5 stars any day!
July 15, 2021
My experience with the Customer Success team, Brandon P, was excellent in helping solve our migration questions. Fast support and clear next steps. Thank you ReCharge!
Feb. 17, 2021
Great app and excellent support system! I highly recommend this app for your subscription needs. 5 stars.
Feb. 16, 2021
The team at ReCharge is super helpful and patient. They're always swift to respond and we take a lot of comfort in knowing that their support team is available to help us navigate the app and any new implementations. Sukhman & Jessie M helped us test out a new subscription and ensure a seamless launch. We've relied on the assistance from the customer success team and have been pleased (since 2018) with their level of support and responsiveness.
Feb. 15, 2021
This app is great. Easy to install and add products to. Also when I need something tweaked the support was quick and efficient.
Feb. 15, 2021
Used this app to run a subscription box service a few years. It's a bit challenging to set up but it does the job and works well. ReCharge's Customer Service is awesome, they've always been helpful and able to solve problems quickly.
Feb. 11, 2021
Just want to share that ReCharge's customer service is on point every time I needed help. My most recent experience was with Jessie M. and it was superb. ;)
Feb. 10, 2021
Great customer service! Very responsive team and always willing to help with bulk discount uploads.
Feb. 10, 2021
I use this app for monthly subscriptions on our website. It is user friendly and even when there is something I don't know how to manage, their support team is prompt and very helpful.
Feb. 9, 2021
Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!
Feb. 8, 2021
Good ap, great customers service. Few teething issues but customers service usually fixes swiftly...
Feb. 6, 2021
I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update and my customers were over charged. Unless you have a developer who can work on the app and customise it for you and fix things quickly I would not recommend.
Feb. 5, 2021
This app powers our entire subscription biz and we wouldn't be able to run on shopify without it. Functionality is slightly limited out of the box, but the Recharge team is ready and willing to help with any and all customizations, and their CS team is very responsive and willing to help with all issues big and small.
Feb. 5, 2021
the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.
June 9, 2022
After a somewhat confusing set of starts and stops with different reps, Dora was extremely helpful in pulling together my support history and helping me get to a quick resolution. We had a very complicated subscription program and Recharge was always willing to help us think (and execute) outside of the box to accomplish our brand objectives.
April 4, 2025
The app itself, like anything for Shopify, is not without its unique challenges. However, we've had really solid support experiences.
Feb. 5, 2021
Has grown to be an absolutely essential part of our business. It's seamless and the analytics section is gold! We're able to quickly see our active subscribers, churn, and future revenue!