All reviews

Rating Breakdown

  • 5
    95% (522 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    1% (7 ratings)
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5 / 5 Share

Dec. 6, 2020

Great app with all the functionality you expect, sleek UI and it comes with a stellar customer support!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us your nice review! We appreciate you took your time sharing with others your experience with Sufio! :) Don't hesitate to reach out to us when you have any questions - always happy to help.

5 / 5 Share

Dec. 2, 2020

This app is super easy to set up, and their support team is top notch! I was tasked with moving everything over from one store to another, and out of about 20 apps whose support teams I contacted, Sufio's was the best, hands down! Quickest response times, and got me what I needed right away! Highly recommended!

Store

QULCBD

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Yaaay! Your super positive review really made our day! We're really happy that you like both our product and the customer services we provide to our users. As your satisfaction is our top priority, you can imagine this encouraging note really made us happy. Don't hesitate to get in touch with us anytime - we are always here for you. Thank you! :)

5 / 5 Share

Dec. 2, 2020

I had few issues while implementing this as I have barely any experience with adding the codes/snippets/plugins. Excellent customer service helped me to solve all the issues that I had. Very quick and clear service. Application also seems to be working nicely in every way I expected it to

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so so much for leaving us your kind review! No worries, we will always help you with the codes and anything else you need. Simply contact us and we will do all the tricks for you! ;)

5 / 5 Share

Dec. 1, 2020

Le support client est super à l'écoute et nous accompagne vraiment pour exploiter au mieux l'outil. Très bon investissement !

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Super super merci pour votre avis! Nous sommes très heureux que vous appréciez nos produits et services. :)

5 / 5 Share

Dec. 1, 2020

Great app and great support team! They always have a perfect and quick solution for any problem or need :)

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

Happy to hear you enjoy both our Support Services and our product! Contact us whenever you need our help, we are here for you. Thank you for your review! :)

5 / 5 Share

Nov. 25, 2020

Always excellent customer service from Djimi and the team at Sufio. They are always super friendly and quick to help with any issues that arise.

Using app

Almost 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Glad to hear you enjoy our customer services, our team is always there for you and ready to answer all your questions in no time! Thank you for leaving your kind comment here. :)

5 / 5 Share

Nov. 20, 2020

Une super application et un support technique vraiment au top ! Toujours à l'écoute et prêt à faire des réglages au cas par cas. Je recommande à 100% ce plugin ! Merci Michal :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Wow - notre 300e review ici! Vous nous avez porté la chance et nous espérons donc que nous vous y portons aussi! Merci beaucoup d'avoir laissé votre avis positif ici. Nous y vraiment apprécions. N'hésitez pas à nous contacter à tout moment - nous serons toujours ravis de vous aider. :)

5 / 5 Share

Nov. 19, 2020

Sufio configured the invoicing app according to our tax regulation requierements. Great work Michal!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Muchas gracias and kindest greetings to Honduras! :) We're thrilled we made using Sufio in your country possible!

5 / 5 Share

Nov. 19, 2020

Great application. I had a customisation request that was handled very fast by the online support team.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

We are always here for you and happy to help with you anything! From questions to customisations, please don't hesitate to get back in touch anytime. Thank you for leaving your kind review here - we appreciate it! :)

5 / 5 Share

Nov. 18, 2020

Sufio helped us automate our shipping processes to countries outside of the EU, by providing commercial invoices which we automatically sent to our warehouse for each order. Super efficient, easy set up and great customer service! Would definitely recommend it!

Using app

Over 1 year

Total reviews

5

Average rating

4.0

Developer Reply

Happy to hear we've automated your invoicing process - we simply love hearing that we made our customers' lives easier! :) Thank you very much for leaving us your kind review.

5 / 5 Share

Nov. 16, 2020

Again literally 10/10 customer service. It is obvious Sufio really cares about their customers. Love them!

Using app

About 5 years

Total reviews

3

Average rating

5.0

Developer Reply

And we love customers like you! :) We're beyond happy to receive such a beautiful feedback - thank you so much! We are always here for you!

5 / 5 Share

Nov. 16, 2020

We are very satisfied both with the provided services and customer support. They helped us with finding the right solution for our invoicing workflow.

Store

LOM

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Delighted to hear your words! :) Thanks for thanking your time to leave us your positive comment.

5 / 5 Share

Nov. 16, 2020

The app is very easy to use, however, the most important value that Sufio has is its customer service. They have supported me in all the configuration and specific needs I had.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much Singularu World Team - our customer service team was more than happy to have helped you. Don't hesitate to get in touch anytime! :)

5 / 5 Share

Nov. 13, 2020

Best customer service :) Highly recommend! I have tried a lot of apps to send automatic invoices and this one if my favorite :)

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Yaaay we're really happy you think we're "the one" ;) Thanks a lot for leaving us such a sweet review - you made our Friday 13th great!

5 / 5 Share

Nov. 11, 2020

This app is very nice and helpful customer service. I will use them again. They respond fast, They will refund you in case if you used this app

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words - we're delighted you enjoy both our app and customer service. We'd be happy to see you on board again once your online business is up and running!

5 / 5 Share

July 12, 2021

Andy B. help me solving an issue with my invoices. Very fast and friendly. I tried other invoice apps but this is definitely the best.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thanks a lot for leaving your kind comment here - we love that you think we're the best - as we believe we are! ;) Don't hesitate to reach out to us anytime, either Michal or the rest of the team will always be there for you!

5 / 5 Share

Nov. 9, 2020

I primarily bought the app because of the VAT deduction function. I couldn't get it to work properly at first, but with persistent help over several days from Michal from the Sufio team, we got it to work. To any others struggeling with getting the app to deduct VAT: 1. make sure your prices are net (excl VAT), and eventual show prices incl. VAT below - thats what we have done (shopify has a guide. Sufio refers to it as well). 2. Tick settings in Sufio to allow VAT being deducted and validate VAT numbers. 3. Finally, be aware that the VAT sometimes is first deducted at 'Shipping'-step in the Checkout process. For inspiration: I made a snippet with the VAT deduction sufio code, and included it in the Cart page and Ajax Cart. Easy overview of code and easy CSS customisation. See www.dynello.com if you like. App highly recommended if you need to deduct VAT. Pricing seems fair to me, as you get fast and reliable support for every small question, and a professional system without bugs. Thanks! - Jens

Store

Dynello

Using app

22 days

Total reviews

4

Average rating

5.0

Developer Reply

Many many many thanks for your amazing, detailed, and positive review! :) We especially appreciate your honesty and the guidance to other users, who might as well struggle with the VAT validation. Glad to hear everything runs smoothly now. We're delighted that you find our support services helpful and don't forget, we are always here for you and happy to help you!

5 / 5 Share

Nov. 6, 2020

Simple and elegant app with just the features we needed. Great customer support and fast to respond. Willing to adapt to custom needs.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind review - you made our day! Please don't hesitate to ask us for help anytime! :)

5 / 5 Share

Nov. 6, 2020

Great app which eliminates the manual work otherwise needed to create and email invoices. We use it on all our stores, highly appreciated and recommended.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Happy to hear we can meet all your needs across your several stores! Thank you so much for taking your time to write your positive review! We are grateful to you! :)

5 / 5 Share

Nov. 6, 2020

Sufio's a great add-on to our Shopify platform workflow, provides a great invoicing service, it's easy to set up and adjust to your own needs especially for stores that sell worldwide. Great customer service and assistance and their staff is available to any required adjustment.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Many thanks for your review, we were happy to help! :)