Sufio: Invoices You Can Trust

Thanks for the feedback. The $7 Starter plan is listed on the plan selection screen in your Sufio account, below the larger plans. A full breakdown of which features sit on which plan, credit notes included, is on our pricing page at sufio.com/shopify/pricing, as well as inside your Sufio account. We'd have been glad to walk you through any of this had you reached out. Happy to point you to the right plan, or to help you cancel cleanly if Sufio isn't the right fit for your store. Either way, drop us a line at [email protected] and we'll take care of any additional questions you might have.

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve found our interface frustrating and that our platform hasn’t fully met your expectations. While many of our users appreciate the simplicity and minimalist UI we strive to provide, we understand that everyone’s needs are unique. Given that we haven’t received an inquiry in our Support mailbox regarding the issues you mentioned, we'd like to address them here: 1. Searching by order or invoice number: This functionality is available and can be accessed on the Filter page. If you’d like guidance on how to use this feature, our team would be happy to assist. 2. Pricing: We completely understand how important value is for your business. Our goal is to provide robust functionality and reliable service to support businesses worldwide. That said, we recognize that requirements vary, and we’re always open to hearing suggestions on how we can better meet your expectations. If you could share more about your specific needs, we’d be happy to explore how Sufio can better support you or even discuss custom pricing options. We’re also available for a quick call to better understand your challenges and provide tailored recommendations. Please don’t hesitate to reach out to us at [email protected]—we’d love the opportunity to assist you further and improve your experience.

Hi Florian, Sorry again for this issue. As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records. As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge. Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like. We must make it absolutely clear that this was a technical issue not a compliance problem. It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed. It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices. We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously. I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.

Hi there, We understand it is frustrating, but unfortunately this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on. We try to explain this a bit in our article: https://sufio.com/articles/shopify/taxes/tax/include-exclude-taxes-product-prices/