Yotpo: Loyalty Rewards Program

Yotpo, as a company, overall has been a disaster for us. It has been the worst business decision I have made in 40 years. After churning over a million dollars in subscriptions and 3,000+ customers, earning money from all those while it was happening, only to discontinue the service themselves, I am not sure why I thought Loyalty and Rewards would be better. Support is not good and takes weeks for an answer. The Direct Rewards feature is not functioning correctly and requires internal assistance to complete, which can take weeks. No one can give you a straight answer. Do yourself a favor and RUN! Yotpo has killed our momentum and business, and I would not recommend ANY of their services. We tried them all and paid dearly, figuratively and literally.

I was assisted by John B who was very helpful and knowledgable! Great service!

No support from our client success manager at all. No answers to our messages.

John B. was extremely helpful in quickly identifying our root cause and came to a speedy resolution for us.

John B was able to quickly identify the issue!

Great service! Thank you, John B, for your help!

The customer support staff was very quick to respond and also very helpful. My representative, Yoben Magalong, was very clear and helped me with all my needs in under two hours!

John B helped me quickly with a question I had. I always get good service from the Yotpo live chat and support. Thank you so much for your help!

Customer support is always great! In particular, John B recently assisted with an issue. He was very prompt, thorough and friendly!

John B helped us with kindness and competence.

Charlie was a lifesaver today helping me to update a few customer accounts. Thank you!

they helped me when I needed to add points for my customers

Jeff Q was extremely helpful and efficient when I needed quick assistance with a customer during the height of the holiday season! Appreciate it!

Gabriel S and Kelsey were absolutely fantastic to work with! Loving our experience with Yotpo thus far.

Jeff Q. Very quick to resolved my concern.

John helped us pull much needed results. Thanks again

Jeff Q was super patient and helpful!

Vergian B. was quick to respond and efficient. Great help. Thank you

Yotpo consistently provides excellent support! Anytime I have a question or issue, their team is prompt, responsive, and incredibly helpful. A special shoutout to Jeff Q, who assisted me today with speed and efficiency—thank you for making the process so smooth!

Thank you Gabriel for your assistance today. It is always good reaching out to you guys and knowing that you guys are there to help. I appreciate the knowledge and the attentiveness. Thank you for resolving my issue promptly.