Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,562
chart
#578
All reviews
Rating Breakdown
Review RSS Feed
Feb. 13, 2016
Looks good so far and isn't so difficult to use. I wish there was a campaign where customers can earn points for writing reviews and sharing items they purchased on Facebook and other social mediums.
Feb. 12, 2016
Installed Swell Rewards and test for a week. We contacted support team to help, and promptly reply even after their working hours. I know they are currently working on a major releases, however, they willing to help me for my store setup up to running after working hours at late night. Kudo, it's a great app with superb customer service. Love it. Thanks Swell Rewards! 5 stars.
Feb. 12, 2016
Great app. Quick to install, easy to use, great step-by-step video guides for a novice like myself. And the customer service is awesome. Very very quick to respond in a live chat format, to walk you through whatever you may need. Its only been a day, so no review in regards to the functionality of the app beyond its simple installation and set up. So far, so good! Highly recommend. Babysaurus.ca
Feb. 12, 2016
Just installed this app. Simply put, it's AWESOME! Lot of apps (including the paid ones) looks promising until you hit that roadblock and good luck getting any support. This is a very robust and useful app and yet very intuitive and easy to use. If you have a question or unsure what to do, just use the chat feature and they respond to you right away. I installed the app, created a campaign and added the rewards program/discount coupons in 5 mins. I almost feel bad for the developer using this app for free. But hey, if we hit the 100 orders threshold, we all win. Thanks again SWELL ebellaapparel.com
Feb. 12, 2016
great app, easy to use. Most importantly, very fast respond. 5 star! hope to see more from them (:
Feb. 11, 2016
This app is incredible, and limited by your imagination. I am still working on other creative ways that my customers can earn points. I liken it to the achievement system or trophy system from Xbox and Playstation. Give this a shot. The free system is more than adequate to help you get a feel for what it can do.
Feb. 10, 2016
I had installed this app several weeks ago, and at first, only made use of the rewards program. Then, I decided to try the e-newsletter pop-up. I was skeptical that this would help me to gain any new subscribers because I am not a fan of pop-ups, and my store is new, so I've had no experience with them. Let me just say that within 12 hours, my e-newsletter subscriber list jumped by 1/3 -- with an average of one new subscriber an hour since first installing it (in combination with paid FB ads running to drive traffic to the store). Until the past week, I had been struggling to grow my e-newsletter list -- now it is almost effortless. The key is to have some kind of targeted advertising in place to drive customers to the store to get best results. The pop-up is not intrusive, and a good percentage of visitors are actually subscribing because of it. It is easy to tell which customers are using the pop-up as compared to those who are subscribing through other portals in my blog and store. Also -- I am seeing good results with the rewards program sign-ups, too. I am very pleased and will continue to explore this app's features as my shop grows. For a newbie store owner, this app has made the learning process relatively painless -- and allows for growth as my learning increases and my store expands. Thank you!
Feb. 10, 2016
Just starting off with Swell and what a great start it has been! Customer Service spent all the time I needed on their easy to use Online Chat Help. They walked me through my questions and helped with the Custom Rewards that we were looking for. We are all set up and ready to go with our referral program thanks to their easy to use program and superior customer service.
Feb. 10, 2016
I am loving this app so far. It has been the missing link in my store. My customers are loving it and it is bringing back more repeat customers. The interface of the app is 2nd to none. And support is fantastic. What more can I say? Get this today!
Feb. 9, 2016
This is a WIN-WIN app! SWELL Rewards is a great app that worked perfectly for me. Super-easy to install and to customize for my store. It’s a real win-win app that provides value for your store and customer through rewards. It encourages reviews, referrals, social shares and more that help you growing your business and increasing reach and sales. You don’t even have to figure out the points system – everything is already there and made perfectly sense for my needs. But one of the most important differentiating factors is the amazing customer service SWELL provides. Specifically, Josh! He is awesome: efficient, reliable and gets back to you when he says he will. Josh goes above and beyond to make sure all questions are answered and provides helpful tips. Looking forward to seeing how the app will work for my customers. Thank you, SWELL!
Feb. 17, 2016
I realised a week into running this app that if your monthly order count on your store reaches 100 you will need to pay for this app at its price structure at that particular time (which could potentially be more than it is now) as all your customers will lose access to their rewards that they earned if you decline. So I paused the app for now to contemplate this. This app was super easy to install and yeah, you will probably have a few questions at first as I did, but the chat feature, Josh, is right there to help. My questions were mostly "glitch" related - something they knew about and are working on fixing for me. I also did not know I had to create the coupon codes, an extra step that is really easy once you view the video (Josh sent me the link to the video as I must have missed it during the integration process). Creating the coupon codes took about 15 -20 minutes, but I am not that tech savvy and that included watching the video.
Feb. 9, 2016
Most apps that are as good as this are often very difficult and require HTML install on our end or a "payment" to have the company install. But not his app! I couldn't be happier with the install and integration of this rewards program. Josh wrote be back within 20 minutes of me asking my one question about the pop up email capture feature. Although i haven't had any customer feedback, we have completed a trail run with an existing customer to make sure most (hopefully all) of our hiccups were out of the way. Highly recommend this app and look forward to growing our company with it!
Feb. 8, 2016
After reading some reviews, I decided to give it a try. Couldn't be happier! The features are awesome, very user friendly, and the support is fantastic! I had a few questions to get started and connected with Josh on the Chat feature right away. He was extremely helpful. I can't wait to begin our first campaign! I highly recommend this app!
Feb. 8, 2016
The best of this app is the service I got from support team. Always online and concerned about my necessities. Thank you very much!
Feb. 6, 2016
For starters I'll say, don't waste your time with any other App. Coming from someone who isn't real tech savvy, this app all in all was very easy to navigate, understand. When I did have questions, the chat option became my friend, and for whatever reason, the few times I used it I always spoke with Josh, that man is awesome, super helpful, provided me with tutorials to watch to better assist me. He's just great. The app is great. I've only been launched 2 days now, and I've already got customers using my rewards program. There was a slight glitch in the system today when I reached out to Customer Service, and it was quickly fixed. We need this kind of Customer Service everywhere... Great job to the Swell Team for being there for all of us when needed. Its appreciated.
Feb. 5, 2016
We upgraded to pro before we rolled out the app based solely on the pre-sales support from the team @ Swellrewards. I wanted to retroactively assign points and they not only offered to do it for free (assuming I gave them the data), but offered to do it over the weekend as to not hold up my deployment. Fun fact - In the email I had even offered to pay for this import. Maybe that missed that part :P We sent out emails of our initial launch to ~20k customers and have had no hiccups so far. Customers have been exchanging points w/no issues and with zero handholding by our support folks. To top it off, the feedback from our customer base has been overwhelmingly positive. I'd say we're pretty satisfied. Thanks!
Feb. 5, 2016
Easy to install referral and loyalty program shopify app. A must use for every shopify users. Highly recommended. We appreciate the full and quick support. Thanks SWELL