Swym Wishlist Plus
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Simple to implement wishlist solution, support always on hand to deal with any querys, very responsive! Would recommend.
Excellent app with outstanding support. We use Wishlist Plus on our Shopify store, and it has been a great addition to our customer experience. The Wishlist feature works well and gives shoppers an easy way to save products they are interested in. What really impressed us was the support team. We had an issue where some product images were not showing correctly in the Wishlist notification, and the Swym team handled it quickly, professionally, and with clear communication. They resolved the issue properly and followed up afterward. Their service was genuinely excellent, and it gave us a lot of confidence in using the app long term. Highly recommended for any Shopify store looking for a reliable Wishlist solution with a helpful support team behind it.
I had a very disappointing experience with this app. During development of my Shopify store, the app was somehow recording hundreds of wishlist actions even though my developers and I weren't actually clicking the wishlist button. When I contacted support, they explained this was due to a "Smart Save" feature that had been enabled automatically without my knowledge, which could add products to wishlists based on shopper interactions rather than an explicit click. Because of this, my free plan limit of 500 wishlist actions was exhausted before my store had even launched, forcing me onto a paid plan simply to keep the wishlist functionality available. I only discovered what had happened after the app disabled the wishlist because I hadn't upgraded. The frustrating part is that once my store was live, the analytics showed customers rarely used the wishlist feature. The automatic "Smart Save" behaviour had artificially inflated my usage (without my knowledge until I sought an explanation as to how I could have possibly exceeded the 500 uses pre-launch), meaning I ended up paying for a plan I likely never needed. When I later asked to move back to the free plan, I was told that was no longer possible. I found it very disappointing that a feature capable of consuming the free plan allowance was enabled without my knowledge. Had it been opt-in rather than enabled by default, none of this would have happened. Based on my experience, I wouldn't recommend this app.
Nice app with good Support team.
Love this product! And wonderful support - knowledgeable and thorough. Help me set it up in our theme and customized code as needd. A little slow to respond, but I prefer accurate support instead of quick, inaccurate answers.
fast response. good service. features are remarkable
Sai was so helpful in setting this up on my website. it is a great app and many clients use it.
An issue with how products were pulling in was identified and flagged, and due to a promotion launching for us, Swym worked on it as a priority and got the issue resolved within 24 hours vs. the usual SLA. They have been very hands on in responding to the questons about what happened and moved the fix onto multiple themes for us to future proof the issue also.
Easy to use, but fast and helpful support if you need it.
The app performs its task flawlessly. But the customization service also deserves special mention. With such a prominent and visible feature in the store, precise customization to fit our shop is essential, and we received great support (from Karthik) in this regard—thank you!
I have been using this app for a few months now and it has really helps us to know our customer behaviours and product preferences. The support has been timely and so helpful. Highly recommend!
Customers are complaining they cannot delete products from their wishlists which ends in creating multiple lists.
The support I got was Amazing. Thank you again
Happy to work with the product and the support team. They are very responsive and helpful with solving problems we encounter. Comms are very good and the willingness to assist so that the product meets our expectations is brilliant. Very good app, configuration options and support.
Honestly this application is pure rubbish as well as the support provided. The wishlist button lags behind a good couple of seconds which looks terrible in a store and I have been exchanging mails for the past two weeks to hardcode the button to go around the issue. The instructions are not clear and not even with help of AI we were able to make it work properly. Feature like the auto saving come enabled by default so that the "likes" are consumed fast so that you need to purchase a higher tier. All put together a bad experience and a waste of time.
Thank you for taking the time to share your feedback, your experience matters to us and we'd love the chance to make it right. Our app works seamlessly with most Shopify themes out of the box, however for certain themes, small adjustments are needed to ensure the button integrates well, which was the case here. Our team has since made those changes and the button should now work as expected. Your feedback on our implementation instructions is well noted, and we're continuously working to make our documentation clearer and easier to follow. Regarding the Smart Save feature, this is designed to help capture high-intent shoppers and is not intended to consume credits unfairly. It can absolutely be turned off, and we're working on making that clearer upfront for all our merchants. Please don't hesitate to reach out if you still have any concerns and we will personally work with you every step of the way.
The custom implementation is difficult and creates additional technical issues instead of solving them. Support does not have live chat, which makes troubleshooting slow and frustrating. Also, the integration with customer notification emails does not work properly. Overall, too much complexity and not enough reliability.
Hello, We'd love to understand more about the custom implementation you were trying to achieve so we can help you get there.Our team has helped many merchants work through intricate implementations and we want to make sure you're not navigating that alone. Regarding live chat, we hear you. This is currently available on higher-tier plans, but your feedback is noted and we're actively working to make it more accessible. In the meantime, we're committed to making our email support as responsive as possible. As for the customer notification email integration, we'd love to dig into this with you directly to identify what's going wrong and get it working as it should. We have already reached out to you via email, and we would be happy to personally work with you every step of the way, from setup to resolving the integration issues. Please get back to us via email and give us an opportunity to work on this with you.
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