Syncee Premium AI Dropshipping

Hi there, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing. Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements. As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting. We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time. If you would like to discuss your experience further, please feel free to reach out to us directly via [email protected]. We are here for you.

Hi there, Thank you so much for your positive review! We are glad to hear that you had a great customer experience with Syncee. If you have any questions, please feel free to reach out to us via our in-app chat. Happy selling!

Hola, Lamentamos leer tu reseña. Después de revisar nuestro sistema, no encontramos ninguna suscripción relacionada con esta tienda y no tenemos registro de un cargo de 90.000 Col$ (COP) por nuestra parte. También vemos que la aplicación estuvo instalada solo por unos minutos en esta tienda y no recibimos ningún mensaje tuyo sobre el asunto mencionado en tu reseña. Para aclarar la situación, por favor contacta a nuestro equipo de soporte a través del chat dentro de la aplicación o en [email protected] e indícanos a qué cuenta te refieres. Con gusto lo revisaremos más a fondo.

Hi there, We are sorry to hear about your experience. After reviewing your account, we could not find any previous message from you. Please note that in situations like this, you can reach us through our support channels so we can review the matter together. Canceling the subscription stops the next billing cycle, but if a billing period has already started, the charge is processed according to Shopify’s billing system. The timing of charges and cancellations is handled directly by Shopify, not by Syncee. If you contact our support team via our in-app chat or at [email protected], we will take a closer look at your case and provide further information. We look forward to assisting you.

Hi there, We are sorry to hear about your experience. After checking our system, we could not find any previous communication with you regarding this issue. Please note that there is an update settings within Syncee that solves what you experienced. We would like to kindly ask you to contact our support team via our in-app chat or at [email protected], and we will guide you through the necessary steps. Thank you for your cooperation.

Hi there, Thank you for the positive review! We are happy to hear that our support team could assist you so quickly. If you have any further questions, please feel free to reach out anytime via in app-chat.

Hi there, We are sorry to read about your experience. Our management team has emailed you and personally reviewed your case. Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating. As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at [email protected].

Hi there, We are sorry to read your review. We have already reached out to you via email regarding this matter, as we truly want to review your case and assist you properly. Our team is ready to help and clarify the situation, but we have not received a reply yet. We would like to kindly ask you to respond to our previous email so our colleagues can continue the conversation with you. We appreciate your time and look forward to your reply.

Hi there, We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at [email protected].

Hi there, We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at [email protected] so we can assist you directly.

Hi there, We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.

Hi there, Thank you so much for your positive review! We are glad to hear that you found Syncee a reliable solution for your business. If you have any questions, please feel free to reach out to us via our in-app chat.

Hi there, We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe. Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources. Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team. If you have any questions, please do not hesitate to contact us via in-app chat or at [email protected].

Hi there, Thank you so much for the positive review! We are glad to hear that you found Syncee a reliable and efficient solution for your Shopify store. It is great to know that our interface and smooth integration have successfully improved your workflow and saved you time. If you have any further questions, please feel free to contact us via our in-app chat.

Hola, sentimos mucho que tu experiencia no haya sido la esperada y agradecemos que la compartas. Queremos aclarar que la disponibilidad de stock, los países de envío y los datos del producto que proporciona el proveedor pueden verse antes de importar los productos. En cuanto a los precios, estos se actualizan automáticamente al ejecutar la sincronización, mientras que otros datos requieren una actualización manual. Sobre la promoción de 1 USD, esta es válida hasta un cambio de plan, tal como se indica en la política aceptada al suscribirse, por lo que no es posible reactivarla después. Si lo deseas, nuestro equipo de soporte puede ayudarte directamente a través del chat dentro de la app.

Hi there, Thank you for taking the time to leave a review. We couldn't find any previous communication with you, so we are not sure what may have caused the experience to feel disappointing. We would really like to understand your feedback and help if something didn't work as expected. Please feel free to reach out to us anytime via the in-app chat so we can assist you directly.

Hi there, Thank you so much for your positive review! We are glad to hear that you found Syncee a reliable partner and that you are satisfied with our product selection and pricing. If you have any questions, please feel free to reach out to us via our in-app chat.

Hi there, We are sorry to hear about your experience. When you reach out, the first response may come from our automated assistant, but our human support team is always available in office hours to assist with more complex questions or issues. Regarding billing, all subscriptions follow our policy on our website, and our team is available to explain any details if needed. If you would like further clarification or assistance, you are welcome to reach out to us again via in-app chat or at [email protected].

Hi there, Thank you for your positive review and the recommendation! We are happy to hear that Syncee helps you manage your dropshipping tasks more easily and saves you time in your day-to-day work. It is great to know that the app runs smoothly with Shopify and that our support team has been there when you needed help. If you have anything you would like to ask about Syncee in the future, don’t hesitate to reach out to us anytime via in-app chat! Happy selling!