Syncio Multi Store Sync
Real Time Inventory Sync, Product Sync, Order Sync, & Payouts
Rating
4.7
feedback
179
chart
#576
All reviews
Rating Breakdown
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June 18, 2024
Great product to sync your products to other stores, works perfectly. Been using this app for over 5 years.
June 14, 2024
I did a lot of research into syncing between stores and Syncio has been by far the best solution for me as a destination store. The onboarding of source stores/vendors is very simple thanks to Syncio's invitation function. The team has also been incredibly responsive and helpful.
May 17, 2024
I used this app to sync inventory and product updates between my b2c and b2b store. It works seamlessly. It is very easy to use.
May 16, 2024
We have been using Syncio for a number of years to sync inventory and data between stores; it couldn't be easier to set up and it saves us so much time!
May 2, 2024
Una app che mi ha svoltato la vita. Il servizio clienti è ottimo, hanno risposto ed effettuato modifiche custom in base alle mie richieste.
April 3, 2024
We have installed the app and found that the app will hackjack the inventory sync even if you didn't turn it on. We had turned on the product sync only but it keeps updating our store inventory. We used another multistore app for inventory sync and it makes double count. Then we have disconnected and realised that the ALL inventory has been removed after disconnection. And our live website keeps hidden our products, we missed lots of sales. Then we tried to uninstall it, the removing inventory tasks won't STOP. And we tried to contact them with email only during the Australia business hours (This company is Melbourne based and we are Sydney based). And there is no one replied us back for more than 2 hours as this critical period. They have removed 600+ SKU and keeps removing the inventory. We even tried to contacted their CEO and founder in LinkedIn but no response still.
Thanks for your review, we are really sorry about your experience with Syncio, we got into business to help great businesses such as Sage and Paige, not cause problems, so this one has been disappointing for us too. We do want to clarify a few points in the review so that hopefully this helps align our shared understanding of the experience better, but also to help others who may be considering using Syncio in the future: 1. Syncio is an inventory syncing app so by default inventory sync will be turned on, not off. If you want inventory sync to be off, you can do this by requesting with our customer support team to turn this off. 2. Syncio can zero out stock in the Destination Store when you disconnect the Source Store (either by disconnecting via Syncio or uninstalling Syncio). This is to prevent oversell as the Destination Store inventory will no longer be updated. In your case, this was obviously not the preferred approach as you had another multistore app that was syncing inventory for you already. In this situation, we can do better to understand your setup and better inform you of the consequences of using two multistore inventory apps at the same time. You can also disconnect a Source Store without zeroing stock in Syncio as well - again, we will look into better educating our users around this option in our UX and help guides. 3. There was contact made to the CEO and founder on Linkedin, and there was a response within an hour, despite Linkedin being an out-of-app channel. We take the feedback on to try and reply as soon as we can. It was unfortunate that this time around we were unable to respond as fast as we normally could.
March 7, 2024
March 7, 2024
Super easy to set up and easy to manage. App is very fast and allows our users to sync up to 10k products from our inventory. Customer service answered all our questions and took out suggestions for new features. It has been very helpful to our business!
Jan. 12, 2024
The app does what it should do. But more important, customer service is great! Quick contact and always a solution.
Nov. 16, 2023
We've been using Syncio for our activewear store https://www.beactivewear.com.au/ for quite a while and we've had a great experience using the app for store. It has significantly reduced the time spent on manually checking and updating stock levels, streamlining our processes efficiently. What's equally impressive is their exceptional customer service, always responsive and genuinely invested in our success. Syncio is a vital tool for our business, ensuring accurate inventory management and operational efficiency.
Aug. 31, 2023
We have been using Syncio for a number of years and it has worked consistently well. Easy to troubleshoot and decent customer support.
Aug. 27, 2023
Their customer service sucks. Fellow distribution companies: this is not the app for you if you're trying to create a vertically integrated supply chain. I know the app looks pretty, but don't be fooled. You'll just end up frustrated at the absolute lack of functionality. The only use cases I can see for this app are for very simple cross-store inventory syncing and perhaps horizontal supply chains/cross-selling.
Hi, Thanks for the feedback and sorry about your experience. You're not wrong in that we've built Syncio to do cross-store inventory syncing that can potentially enable horizontal supply chains/cross-selling. This is a big focus for us, but we're very keen to hear more from you around what you envisioned Syncio could do for a vertically integrated supply chain? One of our customer experience specialists has reached out to you on that. We're hoping we can still help you if not now, than in the future. Cheers, Jimmy
Aug. 25, 2023
This app does everything we need - syncs inventory across multiple websites from the parent website wwww.justjits.com. We've required assistance with a few things along the way, and the App Support is great! Thanks team!
Thank you so much for the warm feedback. Let us know if there is anything else we can help you with!
April 19, 2023
We are using this app to - you guessed it - sync inventory between 2 Shopify sites. We realized an issue with inventory not syncing for orders placed but pending payment. Reached out to Syncio, and they responded quickly, and enabled these "Pending Payment" orders to also sync inventory (not a default feature, but something they can "turn on" if needed). Now this app meets our needs perfectly. We are still early on in our use, but I've completed several tests, and the app seems to update inventory just as it should, without any crazy unexplained inventory changes that we experienced with another syncing app. Thanks Syncio!
Thank you so much for the kind feedback!
April 18, 2023
Needed some help syncing barcodes & Rayman was a legend sorting it out straight away & checking back in afterwards. Thank you! :)
Feb. 14, 2023
I love this app! Gives me the opportunity to connect with vendors just by a few simple steps. Cant wait for the dual function app late 2023.
Feb. 3, 2023
Not useful at all for large stores. We have 5000 products in our source store and want to sync about 3000 of them to our destination store. There's no way to auto-sync by collections; you more or less have to do it all manually. It's also a bit overpriced.
Hi, Thank you for your feedback, and for giving Syncio a try! Syncio has a feature to bulk sync products via a tag. If you type in any Shopify tag that is associated with your collection, you'll be able to select all of your products with a couple of clicks. In most cases this is faster than Shopify's own CSV export/ import functionality. Since Syncio does the product copying for you, we save on average 2-3 minutes of manual work per product. Also, once your products are synced up, on average, we save 30 seconds auto syncing stock whenever an orders or manual adjustments are made on your store. Think of Syncio as an additional team member who works 24/7. Feel free to reach out to our sync specialists via [email protected] we have a very hands on team to help get set up in no time! Syncio Team
Nov. 26, 2022
I've been using Syncio for years, and it works very well, in different context. And their support is fast, and very good, which is very rare, nowadays!
Sept. 13, 2022
I used this app for months,it's quickly for syncing，Syncio did exactly what we needed it to do, and the support staff was always very helpful and responsive. Highly recommend.
Aug. 2, 2022
Problems: 1. It adds tax to the second store when sending the order, but tax is already included in the sale price of the first store 2. It deletes skus from both stores when you delete it from one store. But not all the time, so you have absolutley no consistency in the synchronisation or non synchronisation of deleting products. 3. The stock levles have started to no sync even though in the app it says all is successfully synced. 4. When you try to solve it they can take 24 hours to answer your question, then another 24 hours ot answer your follow-up question. And so it goes on. It's the most expensive app I have and the least robust and with the poorest support. So we are weening off it from January next year. It woud have been different if the support was live chat All problems could be resolved timely. But they are not.
Thanks for your feedback and sorry about the experience that you've had so far. Quick points to the problems you outlined but expect us to reach out to you to resolve these ASAP: 1. This is a bug which we've been working on and have the bug fix ready for implementation this week. 2. Sounds like a misunderstanding here, will get in touch with you to clear up. 3. Will also get in touch with you on this - we really want to make sure that everything is all set up properly. 4. This is pretty disappointing for us to hear, we've relayed this to the team to see how we can do better. Again will chat to you in more detail about this.