tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.8
feedback
237
chart
#1,189
All reviews
Rating Breakdown
Review RSS Feed
May 1, 2024
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
Oct. 12, 2022
very good for what it does, you can use it to communicate with customers and can have other log ins for staff
Sept. 20, 2022
Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Aug. 3, 2022
I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.
July 24, 2022
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
March 1, 2022
I have tried so many chat apps and I always seem to come back to this one. Free, simple, consistent, and the best!
Nov. 30, 2021
This is a great app. I was not even told by any staff to please write a review about them. Failure to do this would equate me to an ingrate. Thanks guys. The free service is just all I've wanted, at least, for my level of business. HIGHLY RECOMMENDED
Sept. 16, 2021
I saw this app on a review page. I was curious but skeptical because it's free. But I'm blown away by how awesome this app is, especially for someone like me who is just starting. This app gives you all the features you need for free! Other apps would make you pay a huge fee just for basic features. One of my favorite features is the free Knowledge Base page. There is a paid version that gets rid of branding and gives you other features. But I honestly like the branding; it lets people know what superb chat service I'm using. Once I have a steady profit, I'm gonna support this business and get the paid version. Thank you for making an excellent program!
May 14, 2021
This app is the best. Not sure why other people are giving it 1 star, we are sure previous reviewers missed something because this might be one of the best free apps out there. We used to pay for such a service before we found this app
Hi BuyOut Online, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget to be the best app in the market! We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
March 25, 2021
Excellent free live chat app with many customizations. Looks and works great. Been using it for years and never had a problem.
Hi My Pizza Steel, Thank you for choosing tawk.to and for sharing your recommendation here with the community! We appreciate the kind words and continued support of our chat widget throughout the years. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Feb. 9, 2021
Great app to use for the shopify community. I highly recommend this app and planning to use this app for all other businesses. **Please note- I would really appreciate if the branding can be removed from the chat widget. Is it possible to Show my Company name and Logo in the chat widget? Btw I applied for partnering with Taw.to. Looking forward collaborating with Tawk.to Regards, Shuv Owner of Seo Digital Club Australia
Jan. 4, 2021
Just installed this app...was using a very similar much more expensive app. This is an amazing amazing add-on. Thank you. Very impressed so far.
Hi SaleEvent.com, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services. If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Oct. 27, 2020
Very detailed chat system which is available for all users. Many features, customization available.
Hi BottleKeep, Thank you for supporting tawk.to and for sharing your review in the community! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Aug. 28, 2020
Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
Hi Gifts Actually, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our Knowledge Base product and find it easy to use with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add an article, an article list or a search engine bar for your Knowledge Base. You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 27, 2020
Best Chat App Ever, useful and work great with my store, don't miss it guy's... and it's free that's so cool.
Hi Darkness Gamer Hub, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that our product works great with your Shopify store and that you find it to be the best chat software in the market. We appreciate the kind words and we thank you for the continued support. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 14, 2020
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ, Thank you for choosing tawk.to and for giving us a 5-star review! Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community! If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 8, 2020
Underrated, way better than trash apps like Tidio. Download this and you won't regret it, I'm saying that after trying EVERY live chant option available out there including apps on & off the Shopify app store. And here I am, settling with tawk.to after wasting loads of $$ on other apps.
Hi Go Schwifty!, Thank you for choosing tawk.to and for recommending tawk.to to the community! We are happy to know that you love our product! Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market. If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
June 3, 2020
An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to Tawk.to for chat only because it's much better.
Hi Breathe in Detroit, Thank you for supporting tawk.to and for sharing your review in the community! We value your feedback and will continue to improve our UI design. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ates This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
May 18, 2020
this is superb!!! keep with good work!! easy to use, just need to "understand" the settings. very happy.
Hi Bijuz, Thank you for giving tawk.to a 5-star review! We value your feedback and will continue to provide excellent customer support to all our users. I've put together a few links to help you with your site. The following will help you better understand and navigate the dashboard: 1. The tawk.to help center https://help.tawk.to/ 2.The tawk.to academy https://www.tawk.to/academy/business-messaging/ The following links will help you set up and customize the widget: 1. Changing the appearance of the chat widget https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget 2. Changing the greetings on your widget https://help.tawk.to/article/changing-greetings-on-your-widget 3. Using the Pre-Chat form https://help.tawk.to/article/using-the-pre-chat-form 4. Customizing the widget header and body cards https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
May 6, 2020
This app is free! FREE! The capabilities you have on this live chat considering it's FREE is immense. Support is fantastic. You can customise the widget incredibly easily. I wouldn't not recommend this app - there's also a free app for your phone so you can leave the computer and not have to worry about missing your customers.
Hi Scutes, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have recommended our chat software in the community. tawk.to is the most widely used chat application on the planet with over 5 million users and counting. Check out why we're free here: https://www.tawk.to/why-free Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!