All reviews

Rating Breakdown

  • 5
    78% (183 ratings)
  • 4
    5% (11 ratings)
  • 3
    2% (5 ratings)
  • 2
    3% (6 ratings)
  • 1
    12% (29 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 11, 2020

They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must

Using app

About 2 months

Total reviews

9

Average rating

3.1

Developer Reply

Hi House of Dasein Kink Toys and Apparel, Thank you for supporting tawk.to and for sharing your review in the community! We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard. If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Jan. 1, 2020

Excellent app! and is free with the "powered by talk". Many features. I have used other chat app and is incredible is free.

Store

Dakbiz

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Dakbiz, Thank you for supporting tawk.to and for sharing your review in the community! Our Remove Branding add-on allows you to remove tawk.to branding from the chat widget, tickets, emails, chat transcripts, Chat Page, chat link and the Knowledge Base. Visit the following links to learn more: 1. Purchasing the Remove Branding and white label add-on https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on 2. Setting up the Remove Branding add-on https://help.tawk.to/article/setting-up-the-remove-branding-add-on 3.Setting up Remove Branding for Tickets https://help.tawk.to/article/setting-up-remove-branding-for-tickets If you have some questions you want to raise before you official apply as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

5 / 5 Share

Oct. 20, 2019

It is an excellent tool for help. Very handy to use with several useful options that help in selling products. It is a must have for having a store.

Using app

6 months

Total reviews

16

Average rating

5.0

Developer Reply

Hi dog4shine, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our chat widget easy to install and you are satisfied with our product and services. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

June 27, 2019

This app is a must have as it allows you to talk with people browsing your site you don't want to call or send you an email. The features i like are scheduling feature, send and receive pictures, shows were the person is from, and if they have veer been there before.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2019

I love this app it gives you way more than any other free chat app. You can tie this in with the gabot, sales boosting chatbot. I haven't had any issues with the app at all and we've been using the app for about 6 weeks now. Great job tawk.to for the great product at an awesome price point! The thing I love the most it that we can see what visitors are looking at while their on our website it gives us a pretty good idea of what visitors are looking for.

Using app

8 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi Total Sports LLC, Thank you for supporting tawk.to and for sharing your review with the community! Our Monitoring feature shows real-time activities of visitors. If your visitor has a chat history, you can also view navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

May 22, 2019

We have really loved using this app over the past year or so and especially love that it is free. Have not had any issues that I can think of, but the support staff has been helpful the couple times I have reached out with questions. It really is great to chat with our customers when they are on the site and ready to buy. I would love to see some type of paid plan that might offer a chat bot for times when we are out of the office. We would definitely pay for that!

Using app

9 months

Total reviews

11

Average rating

4.5

Developer Reply

Hi United Apparel Liquidators, Thank you for choosing tawk.to and for giving us a 5-star review! Our automated chatbot feature is currently on our roadmap development. Our engineers are working on this feature and updates will be posted once it has been implemented. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

May 16, 2019

I use this app for all my voice chat on all of my shopify stores. I have tested many others and this is by far the best. Great value and great app. Very happy.

Using app

14 days

Total reviews

7

Average rating

5.0

Developer Reply

Hi Access World, Thank you for choosing tawk.to and for subscribing to our Video + Voice + Screensharing add on! Our Video + Voice + Screensharing add-on is an optional way to communicate with your visitors via our chat, voice calls and two-way screen sharing. Check our Knowledge Base article for the Video + Voice + Screensharing FAQs: https://help.tawk.to/article/video-voice-screensharing-faqs We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

March 11, 2019

I love the app. The dashboard is user-friendly and has customizable options. Brand colors, Avatar etc. Recommended. www.felicityspice.com

Using app

11 months

Total reviews

6

Average rating

4.8

Developer Reply

Hi Felicity Spice, Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update will give a new look to your chat widget. Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Feb. 25, 2019

Wonderful app that truly is easy to install, set up and implement on your site. The support team is friendly and ready to help out if something were to go wrong. Don't be stuck behind your desk all day, the mobile app lets you take your live chate wherever you go. Great app, great price - FREE recommended for all.

Using app

About 1 month

Total reviews

7

Average rating

4.7

Developer Reply

Hi Avroliner Project, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services. Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more. Visit the following links to download the tawk.to mobile app: For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Jan. 18, 2019

I really love this app, the ability to interact with your customers in real time, is invaluable. Integration is easy and the application is highly customizable, even includes preloaded art and the ability to upload your own for a truly unique experience. Thanks a bunch to the Tawk Team!

Using app

About 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Hi Dgitrends, Thank you for supporting tawk.to and for sharing your review with the community! You can find all our supported integrations here: https://help.tawk.to/category/integrations For Shopping Cart Integrations, visit this link: https://help.tawk.to/category/shopping-cart-integrations Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Jan. 7, 2019

Technology wise great. The whole concept is a bit taxing on HR, but probably worth it! It does have auto responding and scheduling. Pricing for whitelabel is $12/m

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Institute for Safety in Powerline Construction, Thank you for choosing tawk.to and for sharing your review with the community! The tawk.to app will work on any Shopify theme unless the core functionality has been modified. If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix. Follow the steps below to install the widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Nov. 11, 2018

Fantastic app for live chat. Not only is the livechat app free, there are plenty of customisation and such. There has been plenty of updates over the months and the improvements are great, e.g. automated message sent to customer when he/she is browsing the website. IMO, the only draw back is that it is not entirely compatible with some themes. Otherwise, this would be my go to livechat app.

Using app

5 months

Total reviews

19

Average rating

4.7

5 / 5 Share

Sept. 2, 2018

One of the best apps available at the moment. Thank you for such a great job!

Using app

6 months

Total reviews

4

Average rating

4.3

Developer Reply

Hi Likablenation, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our app to be the best in the market! We have just released a major update to our widget. You can now set a separate position for your chat widget on Desktop and mobile devices. Follow these steps to change the position of the widget on mobile 1. Click the Administration cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Aug. 26, 2018

Love it love it love it! Can talk to my customers anywhere, on the go and can add agents in future - still for free!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Fabolista, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and that it made it convenient for you to answer chats anywhere using your mobile device. Our tawk.to mobile apps are available on both Android and iOS devices. For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Aug. 22, 2018

Great app! Easy to install and use with both web, phone and windows based clients.

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Australian Jet Ski Parts, Thank you for choosing tawk.to and for sharing your review with the community! Our tawk.to app can easily be accessed via web browser, desktop and mobile apps. Check out the links below to download the app: Windows App: https://www.tawk.to/tawk-to-for-windows/ MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/ iOS app: https://apps.apple.com/app/tawk-to/id907458277 Android app: https://play.google.com/store/apps/details?id=to.tawk.android If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Aug. 17, 2018

Definitely a staple in my Shopify store. Highly recommended!

Using app

Over 1 year

Total reviews

27

Average rating

5.0

Developer Reply

Hi Go Bloom Glow, Thank you for supporting tawk.to and for recommending the app to the community! Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update will give a new look to your widget. Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Aug. 13, 2018

HIGHLY RECOMMENDED. I love this interface! Please keep it free :)

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi The Cbd Corner Store, Thank you for choosing tawk.to and for giving us a 5-star review! We will keep it Free - forever! This year we mark another milestone as we have reached 5 million users. We hope you have seen success using our products. We will continue to provide excellent customer support to all our users. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Aug. 7, 2018

Setup was standard and easy. The tawk.to dashboard from the Shopify App screen is fine, especially with it being so sophisticated. It gives desktop notifications with an old telephone sound to get your attention, We previously used an email notification when customers have asked a question in the live chat of the website. So far everything looks good and working well. I am hoping this App can be a permanent replacement for our Live Chat function that was previously done with a Facebook integration. Thank you!

Using app

3 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Civilstock, Thank you for supporting tawk.to and for sharing your review in the community! Our Facebook integrations are already on our future roadmap. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 29, 2018

Bu uygulama müşteri ile iletişim kurmak için mükemmel bir yol

Store

Yonextt

Using app

25 days

Total reviews

11

Average rating

5.0

Developer Reply

Hi Yonextt, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful for communicating with your customer. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 26, 2018

%100 Free, sound good!. I like this app very useful.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pierre Cardin Home, Thank you for giving tawk.to a 5-star review! We are still and always be FREE! We appreciate the feedback and we thank you for the continued support of our product. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min