teelaunch: Print on Demand

Nov. 12, 2018

I used teelaunch for several months to help print mugs and shirts for my online store. Their prices were really low compared to other print-on-demand companies, but I quickly found out you get what you pay for. Crooked prints on mugs, incorrect color shirts shipped, terrible and clueless customer service, and app unreliability were the main issues. Unfortunately, there were so many problems, I can't take it anymore. Moving on!

Nov. 9, 2018

They don't give accurate shipping times. One of their printing facilities was affected by a hurricane weeks ago yet they've continued to take orders for the items they knew they wouldn't be able to fulfill anytime soon without telling sellers but continuing to charge them when those orders come in. Now we have orders that have been stuck "in production" for two weeks and angry customers.

Sept. 22, 2018

BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types. All orders are also placed on mandatory 24 hour hold before being processed, adding further delay. TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated to their stated function. This includes access to ALL customer data whether related to TeeLaunch orders or not, control over all pages, the ability to create redirects and modify shop coding. Support's first step was to demand even further control. I placed three initial orders. The orders were pushed to TeeLaunch and appeared under the orders tab in the app. However, shortly thereafter I received a message insisting that the shop's master fulfillment setting be changed to "Automatic" or the orders would not be processed. Three days after the initial order was placed it still had not progressed from pending to production. As confirmed with Shopify support, this is not only unnecessary but highly unadvisable. TeeLaunch's API already had authority well beyond what was needed to create products, receive, process and fulfill orders. Further, the only legitimate difference between "Manual" and "Automatic" master fulfillment settings is whether the shop owner/staff need to click 'Request Fullfillment" prior to the order being pushed to the app. Pressed on the issue, TeeLaunch support staunchly stood by the requirement and refused to fill the orders until it was done. When the extent of the permissions granted to the app were reviewed, I confronted support about the extremely suspicious degree of access & authority and asked their reasoning. I received a one sentence response: "I can delete the app." Strongly advise any shop against installing this app until is reviewed further by Shopify and requested permissions are curtailed to necessary and applicable functionality.

July 19, 2018

HORRIBLE CUSTOMER SERVICE! HORRIBLE PRODUCTION TIME! NASTY NASTY NASTY! These guys changed the turn around time from 5 days to 9 days without telling me! My items primarily sell on eBay so I ended up getting a bunch of shipping defects and now my seller rating has fallen below standard. Anyone who sells on eBay knows this is DEATH to your sales and near impossible to dig yourself out of the hole for a WHOLE YEAR! My sales have dropped 75% because of Teelaunch. Whats worse is that they continue to be non-apologetic about it - they act like it's MY fault! Do yourself a favor and move your stuff over to Gooten. Their CSR's are actually HELPFUL and they use the exact same printers (but ship items MUCH faster). Well worth the extra few dollars you pay for the service! OH YEAH - and Teelaunch still has a small cosmetic bag of mine "in production" for going on 9 days now! Even after I removed all my products from their fulfillment I'm STILL getting screwed!

June 21, 2018

The customer service for Teelaunch is terrible. Especially if you get Dave. This app is clunky compared to others such as printful.

June 1, 2018

You'll be in for a shock if you encounter Dave. Unprofessional, rude and either does not know how to solve issues or refuses to. Trying to order samples for a store, paid in full upfront per their instructions, now they are refusing to i) fulfil the order ii) refund the 50% (for sample) unless they see screenshots because it does not show in their system. So sent screenshots, even then they claim they now need access to my store to verify the order, because apparently i) their app, ii) their PayPal, iii) our PayPal screenshot iv) the orders screenshot per their request are insufficient. What a waste of time. Refuse to resolve issues. Obviously not vetted by Shopify. Highly unprofessional, thieves. Absolutely disgusting.

May 8, 2018

DO NOT USE THIS PLATFORM IF YOU WANT TO GROW YOUR BUSINESS. I opened my store a little while back, worked diligently with the graphics, the photos, artwork placement, logos, everything.. I did all the work. Placed an order to get some of my samples so I could do a photoshoot with them and get some actual product photos up. Waited. and waited. and waited. for a month. Checked my account everyday to see when my items would be shipped. Idle. Nothing. Not a notice, not an email something was wrong, nothing. Finally contact teelaunch, and they go back and forth with me for 2 WEEKS, trying to figure out what shopify and teelaunch are not connecting. They tell me they have had the same issue with 50 000 other clients.. That its resolved but when I try to place the add, it never shows in teelaunchs app. I gave them full access to my shop, no headway. The customer service rep promised to send out the samples complimentary of teelaunch, but says *I* have to place the order. I tried, 3 times, still no order went through. Then the CS agent simply states, that he thinks they are not a suitable fit for my business, that they were not able to cater to my needs. Teelaunch, If you're unable to simply get a few samples out for a budding business, YOU have NO BUSINESS owning and operating a platform that has been having these issues, for months now. Appalling customer service and professionalism, sign up if you want to waste your time !!

Feb. 10, 2018

Update ruined the ability to size images on shirts

Nov. 21, 2017

I ordered a t-shirt sample with my custom design on it 3.5 weeks ago (Oct 29th) and still have not yet received it. I've been told that Asentia shipping does not track once in Canada (from the US) and there is no way I would expose my (Canadian) customers to this kind of service from an integrity perspective. I was very excited to use TeeLaunch for my business / site which planned to launch last week - in time for Black Friday/Cyber Monday - and now not only will I not be going with this vendor, I've lost out on promoting my site/products in time for this holiday. I'm incredible bummed & disappointed.

July 28, 2017

Uploading is a nightmare compared to printful and printify. you are limited to 15mb for a picture with 2400px. that 15mb limit needs to be removed asap.

June 24, 2017

App very user friendly, easy to use, site professional. Thats about it.Then the problems began: * no show of the first order placed on the 1st June, * tracking number provided NOT valid, *have an upcoming event - will NOT use this company *conclusion - disappointed

April 4, 2017

Not only is the quality bad, but the customer service is HORRIBLE. I made an order literally an hour ago by mistake and they claimed to have made it and SHIPPED IT OUT! dont use their app.

March 27, 2017

BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL. Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market. BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer. We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made). 1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing. 2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off. 3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch. 4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person. Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing. Good: They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made. After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on. - Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers. we have many photos if you would like to see. (there are multiple factories in the US and they do not know which factory your product will be shipped).

March 27, 2017

no tracking to me or my customer (maybe you have to pay them more) No white label as advertised, your customer will have no idea who sent it, but they will know who some random printer is. No response to several emails, looking elsewhere asap, printing dull, but that may be my problem, looked good my end but who knows as they dont check anything, you need to order all your stock to get samples of how they print, going broke before I start :)

Feb. 22, 2017

We ordered a shirt and mousepad to get a feel for the print quality. Neither match the preview. We've been trying to resolve it for days to find out why the tool lets you resize/position the images on the products, and then the print doesn't match it. I haven't gotten a satisfactory response yet, and we are giving up and trying someone else. Extremely disappointed in the waste of time and money spent so far, and now we are delaying the launch of the site while we start over elsewhere. Extremely unhappy.

Feb. 10, 2017

If I could give zero stars I would. I used this from the being because I wanted to test out this process. Their website and information looked easy and very professional. It took the first test order 4 weeks to get processed and shipped. Now we had an order that came in that needed to be canceled. We canceled it in shopify and Teelaunch still shipped it to the customer. Then again the same situation happened, we sent an email and chat message and nothing. The order again has shipped to the customer and it shouldn't have. For customer service they are terrible at responding back. If you don't mind your customers waiting up to 4 weeks to receive their product then Teelaunch is ok. If you don't care about B2B customer support then Teelaunch is ok. We will more than likely not use Teelaunch again. There are others like Painful that are much better, a dollar or two more expensive but there service is fast and great B2B customer support.

Jan. 31, 2017

The very first order I had the customer had ordered a purple tshirt. When she received it the shirt had pinkish blotches all over it as if when it was died purple it wasn't fully covered in color. The stipulations the company set on returns was not doable for us, considering she was out of town when her package arrived. Canceling service and using another provider.

Aug. 23, 2018

UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option. You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints. No hats or beanies???

Dec. 16, 2015

100% not worth the trouble. Please save yourself the stress. I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck because Teelaunch is not going to help you. One more positive thing, the quality of their prints is very good. Ok so here's why I will not be using teelaunch again: Even if high margins are your main objective as a seller, the unresponsiveness of Teelaunch will have you dealing with so much other time-consuming stuff that it's not worth it. My account disappeared (mid-campaign) with them and I only noticed because all of my orders were not being fulfilled. I was unable to launch new product after that too. So I was stuck on making the income from a single campaign until they figured it out. I reached out to customer support and received one response and then nothing after that for nearly a week. All of my emails were so polite and simply requesting a message of reassurance that my account was being attended to. I got nothing. I was finally able to reach them via Facebook Messenger. They were slightly more responsive via Facebook, but still entirely unhelpful. They told me they were “working on it” but I never experienced any progress, only a growing list of weary customer emails to respond to. All this time I was trying to reach Teelaunch so that I could relay information back to my customers and they were just not responding to me again. What pushed me over the edge was when my personal paypal account had a claim filed against it because a customer who bought a shirt on my site via Teelaunch went 11 days without any notification from Teelaunch. I let Teelaunch know that this was happening on my end, they saw the messages (facebook messenger) and yet again they just did not respond. I told them I was switching to a new provider because I had to attend to my customers, and asked if they had any news for me. I asked if any of the orders had been fulfilled so that I could transfer services without any duplicates, and they finally responded with, “please email”. Email doesn’t get me anywhere with Teelaunch but I emailed them anyways, and guess what happened? No response. The time I spent handling customer service because I am never able to get answers from Teelaunch is not worth the extra x dollars per shirt. Since the problem arose, I have spent every morning going through concerned customer emails. Not to mention having claims filed against my personal paypal. Customers were requesting returns and the returns ended up costing ME $1.50. On top of that customers were requesting that I pay for their expedited shipping for Teelaunch’s error. This is not a routine I am going to adjust to and frankly it’s just unacceptable. I’ve lost so much time and money dealing with them. I understand that the holidays are a busy season, but to be so dismissive of someone is just rude. A simple, “I’m sorry we cannot help you." Would have been better than telling me that you CAN help me once, leading me to believe that I should stay with you, but then ignoring me and not helping me while the work piles up on my end. Teelaunch’s unresponsiveness has set me back by nearly half a month. I had to switch all of my orders to a new service, respond to all of the customer emails, and based on Teelaunch's inability to respond to messages I have to to touch base with each customer directly. What a crazy amount of work for something that I had no part in. The good to come from this experience: I truly understand the value behind good customer service after this bad experience with teelaunch. It functions as a necessary courtesy for others. Tip for if this is happening to you or if you’re considering teelaunch: Switch to Teescape. It costs just as much as Teelaunch basically, and they actually have customer service. I talked to Jeff there and he seriously took care of me. He was so helpful with the entire process and did everything on his end with he utmost care. I will not be returning to Teelaunch and I advise that you save yourself the trouble and find a different company to work with.

Nov. 20, 2015

Cant add products anymore and not getting a response, these guys are waaaaaaay over their heads it seems, one of my customers got their product after a whole month, yes he's not coming back anymore thank you Teelaunch. Unisntalled time to try something else.