All reviews

Rating Breakdown

  • 5
    51% (149 ratings)
  • 4
    8% (22 ratings)
  • 3
    3% (9 ratings)
  • 2
    6% (18 ratings)
  • 1
    32% (95 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 20, 2021

I love this vendor's themes. If you are comfortable with custom CSS, this is the theme for you. Their themes allowed me to design the eCommerce site that I wanted, rather than being limited by which features were included in a given theme. Worth every penny to purchase the Flex theme with custom CSS fields in almost every section. If you care about design and are comfortable with coding this is the vendor for you. Their customer service team is very responsive to any bugs. Note: They are very clear that they provide the theme and maintenance for their themes. They are not developers.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2020

This is as much about the themes - we use FLEX and TURBO - as it is about the updater (which is only for the Out Of the Sandbox themes - saw some earlier reviews - shame on them). This is paying for itself with just the new FAQ module. Helps to keep our Shopify site not looking like a typical Shopify site and now we also don't worry too much when it is time to upgrade.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2020

Excellent updater, yes it costs $9 a month but you also get customer support and regular updates. Thankyou so much to the whole OOTS team for your product, service and support.

Store

NORRDS

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Hello NORRDS Team! Thanks for the feedback! We're glad to hear that the app has made updating a little bit easier for you. Thanks again for taking some time to leave us a review! We wish you the best of luck with your store! Cheers, Out of the Sandbox

5 / 5 Share

July 7, 2020

I used one of thier themes and had one problem, contacted the support and found it helpful. one of the best advantages of thier theme is that is get updated regulary through the theme updater app and found it great! I think a lot of people here don't appreciate this app and think buying a theme for 180 dollars give theme the right to get free updates for life! of course they will charge for the updates and that how the will try to provide a better service.

Using app

Almost 3 years

Total reviews

11

Average rating

4.1

Developer Reply

Hey there! Thanks so much for sharing this - we're pleased to hear the app and our themes are making life easier! Our themes are updated constantly, either with our own improvements or through adding support for new features of the Shopify platform itself (like the recent Product Media enhancements and Cross-Border improvements) - so, having a tool that makes getting the-latest-and-greatest as easy and quick as possible is crucial; we're glad the Theme Updater can help. Thanks again for sharing these remarks, all the best, and good luck with your online store! -The Out of the Sandbox Team

5 / 5 Share

Dec. 18, 2019

This is our first theme from out of the sandbox (Turbo). I did not think this app would work based off of others; however, it updated my theme with only 4 lines of code needing to be manually converted over. Hopefully there will be more options for pricing in the future. www.acumetalfab.com

Using app

9 months

Total reviews

9

Average rating

4.7

Developer Reply

Hello ACU Precision Sheet Metal team, Thank you for taking the time to leave that great review and we’re glad to hear the app worked well for you! We’re always looking to improve our support while also keeping the Updater App competitive in pricing and feature offerings. Hopefully the app continues to help you, and if you’re currently using the Pro plan, you can also take advantage of our Priority Support feature should anything come up! If there’s anything else we can help with, please don’t hesitate to get in touch and we’d be happy to help! Sincerely, The Out of the Sandbox team.

5 / 5 Share

Aug. 28, 2019

This app works like a charm and gets the job done without any problems. Support is also quick and fantastic, often going above and beyond what I expect of them.

Store

Daneson

Using app

Almost 3 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

Makes life easier thats for sure. Thank you very much for this great app! Very easy to install and use.

Using app

2 months

Total reviews

14

Average rating

5.0

5 / 5 Share

July 2, 2019

I have the "Responsive" theme installed on my site. Had to reach out to customer support for custom editing and have to say that I am very happy with the response time. In my case, it was in the 24hr time frame which is GREAT! The instructions very well presented and were easy to follow. No regrets in choosing these guys! Thank you!

Using app

39 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

May 29, 2019

It does exactly what it is intended to do. Update.. When there’s a problem they respond promptly and professionally. It is why I chose to invest in a Shopify approved theme. They got your back.. Thanks

Using app

12 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi EC Direct, Thanks for the review! Happy to hear that you had a great experience with both our Theme Updater app and Support team.

5 / 5 Share

May 2, 2019

I had no problems with this app. Out of the Sandbox has wonderful customer service and I had quick and friendly help every time I had questions or a problem.

Using app

About 3 years

Total reviews

6

Average rating

4.5

Developer Reply

Hi Kalamazoo Candle Company, Thanks for leaving a review! We’re pleased to hear that both the Updater App and our Support team were helpful and effective.

5 / 5 Share

April 4, 2019

When you run a Shopify store with dozens of apps, anything you can do to simply the updating process is important. Thankfully, this Theme Updater takes a lot of the heavy lifting out of keeping our store up to date. Even better is that Out Of The Sandbox works hard to keep our theme updated and they are always adding new functionality to our store, which is very much appreciated. Highly recommend this app!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Welburn Gourd Farm! Thanks so much for your review! We're glad to hear that the Theme Updater App has been both beneficial and a time-saver during the updating process.

5 / 5 Share

March 30, 2019

Registering: Easy Updating: Easy Result: Better UI and better performance when doing auditing of page speed etc. Page speed was up 5 points from 53 to 58 on "audit" in Chrome devtools. Moving from 3.0.1 to Latest. It also does not publish the updated theme automatically and there are no surprises.

Store

Famme

Using app

Over 1 year

Total reviews

19

Average rating

4.0

Developer Reply

Hi Famme! Thanks for posting a review and sharing your results. That's great to hear!

5 / 5 Share

March 19, 2019

Love the app. The app helped a lot when doing modification and customizations to a theme. Cuts a lot of manual work after each up update of a theme. But do recommend to check if your theme is supported by the app out of the box. www.pocketvape.com

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Pocket Vape! Thanks for leaving a review - that's awesome to hear. We're so glad that the Theme Updater App helped!

5 / 5 Share

Feb. 20, 2019

Very easy to use with clear instructions. Thanks for making my life easier with managing my store. Great!

Using app

3 months

Total reviews

9

Average rating

4.7

Developer Reply

Hi Welcome Organics! Thanks for leaving a review - we're so happy to hear that the Theme Updater App was helpful!

5 / 5 Share

Dec. 27, 2018

I'm super impressed with this app - surprising visibility into theme customizations and ability to carry those through release updates. Thanks folks. https://www.dopeboo.com

Store

DopeBoo

Using app

Almost 2 years

Total reviews

19

Average rating

4.3

Developer Reply

Hi DopeBoo! Thanks for leaving a review and for your feedback! Glad to hear that the Theme Updater App was helpful.

5 / 5 Share

Dec. 17, 2018

Update - We have been using the app for quite sometime now. had some issues but so what? every app on shopify has bugs, but the most important thing is Customer service! They have great customer service and that's all that i care about. They also have a great app!

Using app

About 4 years

Total reviews

16

Average rating

3.0

5 / 5 Share

Oct. 31, 2018

UPDATED I received an email that i need to register my store theme i bought directly from Shopify or threatened my store could be shut down. So i downloaded this app and its a mess! This app has just confused me as to what is going on now with my site. Its was suppose to register my theme and update my theme but of course there was a problem and error and Shopify customer service said they cannot help me to call Out of Sandbox and then i find theirs no phone number. So i was disappointed at first but I had a member of their team contact me and work on it and Iam happy to say as for now it looks like it is going to be ok! Even thought they had no phone number the service thought the email was to my surprise very speedy and helpful and got the job done! Thank you Sean for your help Sir!

Using app

7 days

Total reviews

3

Average rating

2.3

5 / 5 Share

Oct. 4, 2018

Been using this theme updater for a while now. Had no issues with this very simple to use, an excellent time saver. Love it. lalabella.uk

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 25, 2018

I had previously left a different review, but they reached out and helped right away. Great customer service & I'm pleased with the app.

Using app

Almost 4 years

Total reviews

18

Average rating

4.2

5 / 5 Share

Sept. 13, 2018

I love this App it makes updating our theme so simple and easy. Even with some theme customisation updates are applied without any problems.

Using app

About 1 year

Total reviews

3

Average rating

5.0