Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.8
feedback
278
chart
#676
All reviews
Rating Breakdown
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June 21, 2024
It can't update my theme, so pretty useless
Hi Car Wireless Mobile Phone Chargers team! Unfortunately, your Supply theme is not a supported theme for Theme Updater. We are constantly growing our list of compatible theme partners and you can see the full list, under the 'Works with' heading, above. All the best, Out of the Sandbox
June 20, 2024
Possibly the biggest pile of poo ever dumped on so many by so few.
Hi mythaicurry team! Sounds like you may need a little help with the app - we have reached out to give you a hand and get some additional details on how we can best help you. All the best, Out of the Sandbox
May 4, 2024
I installed this app and got an error message "Could not complete theme update due to error". I contacted support, who said "our apps team is looking into this." It's been 13 days now, still no update, and they stopped replying to my emails.
Hi Labo Mono team! Good news! We have been able to resolve the issue that you reported, and reached out to you in our open support ticket to let you know that you can move forward with updating your Motion theme as expected! Thanks for reaching out to our team and letting us know. All the best, Out of the Sandbox
May 2, 2024
My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!
Hi Handmade Bronkey Premium Goods ® team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version! All the best, Out of the Sandbox
April 27, 2024
Broke my theme when updating. Kept nothing of the previous design. "Some code changes could not be transferred over" but it cant even show WHAT wasn't transferred.
Hi Rebuild IT team! Sorry to hear that you ran into an issue when updating your theme - we always recommend reaching out to our support team if you need assistance so we can work together to get your theme updated successfully! We have reached out to you now and are looking forward to getting your theme updated. All the best, Out of the Sandbox
April 25, 2024
Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox. For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code. I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support. Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing.. This was the email response I received: "The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections. As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience." Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen. Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated. I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement. For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..
Hi Mr Collectable team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us. We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you. All the best, Out of the Sandbox
Nov. 7, 2023
After extensive research of multiple Shopify themes, I have decided to provide my rating for my paid Premium Turbo theme. Here are my reasons why: I initially opened my store over three years ago. I opened my store during the pandemic, and was initially selling mask. However, I knew at that point that in the future, I wanted to also sell apparel. At that time I hired a designer to create my Shopify for me. I was not familiar with themes, or anything to that extent as I paid the designer to do all the work. I closed my store a year into the pandemic, and put a in construction notice on my store front, as I rebuilt for my apparel store. The designer who built my Shopify store used the turbo theme. As back then I was not familiar with how themes were placed into Shopify. I am now under the impression that the designer used either his own turbo theme, or a stolen turbo theme on my store. Because I was familiar with the turbo theme I ended up purchasing the theme myself about six months ago not even bothering to look at other themes, that was 100% my mistake. I have recently in the last 2 month or so been reviewing Shopify dedicated themes themself (Both Free & Paid) and wow is all I can say! Dedicated Shopify themes offer way more ability for customization than the turbo theme, which is supposed to be a premium theme. The Shopify themes allow you to do basic things as changing margins/padding/spacing in each section, using gradient colors, they provide product tabs with icons, some of the themes also allow you to upload your own icons, they allow you to choose the background color of your pop-ups, they also allow you to use pages as dynamic sources in collapsible product tabs (to allow you to have a size chart), Some themes even come with built-in cookie banners, they also provide count down timers and much more. all of these things that I’m mentioning here that come with Shopify themes do not come in the premium turbo theme. The Turbo Theme is a Good Theme, however, it’s one of the oldest themes on the market and I believe it has a lot of catching up to do, especially to simple basic features that are standard on Free Shopify Themes. Whenever you reach out for assistance they typically state that they will submit feedback on your behalf or refer you to a developer for assistance.
Hi Soul of Chiron Creations, LLC team! Looks like this is a review of the Turbo theme - not of Theme Updater Plus. It also looks like you have reviewed the Turbo theme, with the same review, accidentally! We appreciate your feedback on the Turbo theme, and would recommend reaching out to our support team so we can collect your suggestions for the Turbo theme. You can send us any suggestions you may have, here: https://help.outofthesandbox.com/hc/en-us/requests/new All the best, Out of the Sandbox
Aug. 22, 2023
Sorry but it's rubbish. It just doest even try to update the theme. Just installs a clean new copy of the updated version. There is always an error or something that stops it working - but then nothing works at all. Been trying on and off for months. In response to developer response - It transfers nothing over, not even the colour scheme. I understand the limitations of custom code of course - but it makes zero effort to even try and work with unaltered templates.
Hi Cavalor Direct team! Unfortunately, Theme Updater Plus is not always able to be transfer over heavily customized theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred to the updated theme version. Our support team was able to help explain why this was occurring for your Impulse theme, because of a liquid templating markup, and provided suggestions to help with future updates. All the best, Out of the Sandbox
May 24, 2023
Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs. This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.
Hi Viking Shop team! Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files. Thank you very much for your review of Theme Updater Plus! All the best, Out of the Sandbox
May 18, 2023
Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert".
Hi Health & Light Institute team! It looks like you may have left a review of a theme on our Theme Updater Plus app listing! Not to worry - here is a little context to better explain why your third party customizations may not have all been brought over from your vintage theme to an updated Shopify Online Store 2.0 theme. Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. Some apps and customizations might not be compatible with Online Store 2.0 themes. We recommend referring to your app's documentation or contacting the app developer if you are not sure, or have questions about your third party apps. Additionally, for any customization requests that fall outside of a theme developers scope of support, it is common for them to encourage you to reach out to the original developers who made the change, or engage the assistance of a third party developer. All the best, Out of the Sandbox
April 19, 2023
If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that. EDIT: Regarding their reply... My theme settings were able to be transferred over to my new theme because I did it all manually myself. Please don't try and infer that this app had anything to do with that. Come on now.
Hi Glowy Zoey team! Unfortunately, third party app code is not always able to be transferred over automatically, especially if there are significant changes made to the theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred! Thank you for reaching out to our support team, and I am glad that we were able to identify that your theme settings were transferred over to the updated theme version. We were able to provide a detailed breakdown of the third party app code that would need to be transferred over to your updated Impulse theme, and we appreciate you reaching out for clarification! All the best, Out of the Sandbox
March 7, 2023
DON"T USE. BROKE MY SHOPIFY STORE. OUR SLIDESHOW, PRODUCT PAGES. SITE SPEED, PAGE LOADING, CHECKOUT.
Hi Universal Truck Parts Shop team! Thank you very much for your feedback - we are always looking for ways to make our app better! Theme Updater Plus does not make any changes to your live, published theme - instead, it creates a new, unpublished version of your theme for you to review in your theme library. When updating your theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases. Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
Feb. 3, 2023
Superstore theme - awful - full of bugs! The filters and the menu stop working when I select the infinite scroll pagination. Support has been unresponsive and does not seem to care. Avoid out of the sandbox. Worst company I have ever come across
Hi BOUTIQUETOYOU team! Looks like this might be a review of the Superstore theme - not of Theme Updater Plus. It also looks like you might have reviewed the Superstore theme twice, with the same review, accidentally! We appreciate your feedback, but would recommend reaching out to our support team so we can help you with setting up your Superstore theme. You can send us any questions you may have, here: https://help.outofthesandbox.com/hc/en-us/requests/new All the best, Out of the Sandbox
Dec. 12, 2022
I have really liked my OOSB theme but this app and the support have been so bad that it has, unfortunately, really changed my view of Out of the Sandbox. Also, typically apps are priced based on their usefulness to the customer. How do justify charging $89 for an app that has low review ratings, poor functionality, and requires a significant amount of manual work on the customer's end?
Hi Ally Safety team! When updating your vintage Turbo v4.1.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases! With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version! The Theme Updater does have monthly and yearly subscription options. With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised. Thank you very much for your feedback! All the best, Out of the Sandbox
Dec. 8, 2022
I spent a lot of money on a theme by Pixel Union A YEAR AGO to be told that now Out of the Sandbox is going to handle it. Which takes them forever to give support. The theme updater never suggested updates, I have issues, and support emails still come from pixel union, even though pixel union actually had useful information and articles on the theme, and now OOTSB only has links to articles? They tell me I need to update. Which means I now have to manually do it because god forbid something actually happens they way they say it will? I feel like I spent so much money to fall through the cracks. I don't know what game they are playing, but I swear I am going to find a new theme builder. It's such a mess. $320 down the drain.
Hi Ardent Market team! When updating your vintage Superstore v3.2.1 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases! With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version! The Theme Updater does have monthly and yearly subscription options. With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised. Thank you very much for your feedback! All the best, Out of the Sandbox
Dec. 8, 2022
The theme and service will not be fulfilled this year, I bought it two years ago. Now, upgrades cost extra money. Support tickets take longer to process. I quit. Bravo!
Hi uni team! With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version! The Theme Updater does have monthly and yearly subscription options, but it does not look like you currently have a subscription to the Pro Plan of the Theme Updater. With the Free plan, you are always able to download the most recent theme version at no additional cost, and update manually. For this update to OS 2.0, because of Shopify's new templating standards, this is advised. Thank you very much for your feedback! All the best, Out of the Sandbox
Nov. 28, 2022
When I try to update, there is no 'update' button. Only SYNC. I try to SYNC themes and nothing happens, I registered my theme 2 months ago and need the latest updates. Therefore I have concluded there is a serious problem with this app and it does not work! Please fix this ASAP.
Hi theurbanbathhouse team! It looks like you do not currently have a Pro Plan subscription for Theme Updater - this is why the option to update your theme automatically within the app is not available. With the Theme Updater’s Free plan, you can register your theme, install a default theme, and get notified when new versions become available. The option to update your theme to the most recent theme version, automatically, is an exclusive feature of the Theme Updater’s Pro plan. The Theme Updater’s Pro plan includes all the features of the Free plan, and will also allow you to transfer theme editor content, help to transfer customizations, transfer theme settings, and allow you to compare changes (before and after). A member of our support team has reached out to you via email as well! All the best, Out of the Sandbox
Nov. 9, 2022
We paid $89 to use this app to update a theme that was registered and compatible. It did not carry over any of the work we had put into customizing the theme through the Shopify sections and theme editor. We're not even speaking about development work - just settings through the theme. The quotes we have gotten from developers to carry over the settings have been extremely expensive and all over the place. It's as if developers know you're in a tough spot s they see how much they can charge you. Do not make the same mistake we did - they do not issue refunds and there are tons of bad reviews here for a reason.
Hi MANIMAL team! When updating your vintage Streamline v3.4.1 theme to OS 2.0, all content, such as home page content, will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help with future release updates. Although the Theme Updater does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. Thank you very much for your feedback - we are always looking for ways to make our app better! A member of our support team has reached out to you via email as well! All the best, Out of the Sandbox
Sept. 30, 2022
Useless Theme and zero interest from them about your issues. The updater cannot update the most expensive theme on the market and you have to start all over again building your website. Furthermore, you have to pay extra to update your website. Ahh... wait... Actually you can not update it but you paid for it. Complete waste of money and time. The so called "Customer Support" are rude and arrogant. If you want to pay for all that - Go for it!
Hi Flamentina team! When updating your vintage Flex v2.2.2 theme to OS 2.0, all content will need to be rebuilt. This is a one-time process required by Shopify to align with new templating standards. You will still be able to use the Theme Updater to help streamline your updates with future releases! With all of our Out of the Sandbox themes, you only need to pay once, and the theme license is yours - there is no additional cost to retrieve an updated theme version! The Theme Updater does have monthly and yearly subscription options, but there is always the option to manually update the theme for free if that is a better fit for you. Thank you very much for your feedback! All the best, Out of the Sandbox
April 29, 2023
Themes are great support is still garbage after 3 years! Support is pretty non-existant. Tickets are not answered in a timely fashion. Always feel a lack of support. Theme got updated a few weeks back, and it has not been working correctly after the update. Still no response to ticket after 5 days.
Hi DucabikeDirect team! We’ve repaired the ‘clear’ function for the collection filters and confirmed this was a bug in that theme version. It looks like Theme Updater was used to successfully update to that version (just had a theme bug!). Revisiting the email thread, it looks like we received your initial email Wednesday afternoon and we provided our first meaningful reply by Monday. Our team patched the affected theme file for the repair and future theme versions will include the fix. We hope it is clear that this theme error isn’t due to Theme Updater’s performance in this case. All the best, Out of the Sandbox